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Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
Ik zal nooit meer iets bij dit bedrijf bestellen. Ik heb schoenen besteld in maat 42 hebt opgestuurd gekregen maat 40 deze passen niet, veel te klein. Na contact gehad te hebben met de klantenservice krijg ik te horen dat ik op eigen kosten deze schoenen mag terugsturen en dat ze dan ook op eigen kosten de goede maat weer naar mij sturen. Ik vind dat de fout niet bij mij ligt maar bij hun. Hun hebben de verkeerde schoenen; het verkeerde product opgestuurd, en dan moet ik de verzendkosten voor retour betalen omdat dat hun retour beleid is. Ik mag de schoenen houden met korting op de koopprijs, dus ik heb nu schoenen in huis die mij niet passen voor een korting's prijs. Kort samengevat ik heb er niks aan, het was hun fout en ik zit met verkeerde schoenen.
Date of experience: September 22, 2023
J'ai commandée deux robes de chez vous et je suis très satisfaite avec la verte des années 20 du siècle dernier.La rouge n'est pas "bourgogne" mais rouge vif et c'est un peu ringard pour mes 68 ans.
Date of experience: November 2, 2021
Dear,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center
Wie zich gedupeerd voelt, kan zeker aangifte doen! Dit kan via Www.Internetfraude.nl en www.meldpunt.belgie.be
Date of experience: September 24, 2022
Hallo!
Het spijt me te horen dat de kwaliteit van de door u bestelde artikelen niet was wat u ervan verwachtte.
Als u vindt dat de kwaliteit echt onder de maat is, neem dan contact op met onze klantenservice. https://zapaka.com/pages/contact-us
Met vriendelijke groeten,
Klantenservice van Zapaka
Cette robe a quelque chose qui fait rêver. J'espère simplement qu'elle saura durer dans le temps en gardant sa tenue. Merci. Thanks!;-)
Date of experience: May 14, 2021
Chère Sandrine L.,
Merci beaucoup de faire partie de Zapaka! Nous apprécions votre entreprise et espérons vous servir à nouveau bientôt!
Meilleures salutations,
Service client Zapaka
J'ai commandé une robe bleue, de belle qualité et qui taille bien, site fiable
Date of experience: November 4, 2021
Dear,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Hello,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care