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Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
I bought size AU8 shoes from their Australian website. The shoes came marked size EU39 which is the equivilent to AU8. However the shoes were not an EU39, they were tiny and more like an EU36. I sent multiple photos to them showing them they were incorrectly sized but they just kept denying there was a problem. Very difficult to deal with. Their shoes are in the middle of the photo with 3 shoes. The other shoes are both my own size EU39 shoes. I also left a negative review on their website which they have not uploaded.
Tip for consumers:
The shoes were sent from China to Australia in a flimsy plastic bag with only a thin sheet of bubble wrap around them. The bag was torn before arrival and the shoes were squashed.
Date of experience: July 11, 2023
I was looking for a dress to wear to a wedding and I love vintage, mainly 50s. This site has so many options and for a decent price. I ordered 3 dresses and 2 tutu petticoats. I am actually in love with these dresses and planning on ordering some of the other dresses I really wanted to buy originally. The dresses are well made in my opinion and really soft. I am always concerned when ordering online, the main reason I took the plunge was seeing customer photos of the black and white striped dress and saw how well it looked. None seem cheaply made. I have seen some reviews complaining about wait time, even from coming from China I ordered on Aug 5 and received them Aug 17... maybe Canada has a lesser issue arriving?
I have noticed that most of the negative reviews on this site (sitejabber) are not verified customers. So I'm not sure if those people are actually fake. I mean out of 75 1star reviews only 15 are verified? Seems odd.
Either way, I love these dresses and gonna order more in the near future.
Tip for consumers:
Double check your measurements...But do that on all clothing sites.
Products used:
All of them. Three dresses and two petticoats
Date of experience: August 17, 2022
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I struggle to find dresses that fit well, but the sizing guide on this company's website was spot on. The dress I ordered fits like a glove and I feel amazing in it.
Date of experience: May 1, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Don't bother ordering from this company. The worst, most frustrating customer service ever! Shop elsewhere, where the company actually cares about their customers.
Tip for consumers:
Long shipping times, extremely difficult to make returns (at your expense)
Products used:
Homecoming dress
Date of experience: September 29, 2022
Hello,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Zapaka Customer Care
I tried to initiate a return within their very short (7 day) window and once they finally responded, they would not give me the address to return to. My dress cost almost 200$. I have emailed them multiple times and no response. Zapaka if you see this, my order is ZAPAKAUS*******. BE WEARY OF RETURNS.
Date of experience: July 26, 2023
I was nervous about buying a dress online, but this company exceeded my expectations. The dress fit perfectly and looked amazing. I felt confident and beautiful all night!
Date of experience: May 2, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
This dress is perfect for dancing the night away. The movement and flow are amazing.
Date of experience: March 10, 2024
The materials used in their dresses are luxurious and high-quality. You can feel the difference.
Date of experience: March 10, 2024
The communication from the company was excellent, keeping me updated on my order throughout.
Date of experience: March 11, 2024
The staff was so helpful and friendly. They made finding the perfect dress easy.
Date of experience: March 11, 2024
Order #ZAPAKAUS*******
I ordered on March 9th. I ordered 2 sizes for my daughter's prom. The dresses took so long to arrive I had to but another dress for her to wear to prom. They finally arrived March 31st and they DID NOT FIT. And we ftook measurements and followed their sizing guide. They also emailed me and said I could not order 2 so I said fine just send the size 18 and they sent both anyway and charged me for both. Of course their phone number is fake. You will never get an answer! When I email for return they say I have to send pictures? So I did 3 times and it's been days and no response. They're crooks. Please please don't buy from them! I will also be posting this on EVERY SOCIAL MEDIA SITE REPEATEDLY! I am a hard working widow and I worked overtime to get these dresses for my daughter and now I can't get my money back. Such horrible disgusting people in the world!
Tip for consumers:
So just an update here. Please do not believe the phony response to my review from this company. They tricked me into sending the dresses back and have now ghosted me again. SO NOW.....THEY HAVE MY MONEY AND THE DRESSES! THIS HAS GOT TO BE AGAINST THE LAW. PLEASE PLEASE DO NOT BUY FROM THIS COMPANY! ZAPAKA, YOU STEAL FROM A VERY HARD WORKING AMERICAN LIKE ME A WIDOW WHO WORKS OVERTIME TO GET HER DAUGHTER A DECENT DRESS. SHAME
Products used:
They're supposed to give full refund but don't. They are crooks
Date of experience: April 6, 2023
Dear customers,
We are sorry to hear that you are not satisfied with our customer service. May I know the order number? We will check the specific details with our coworkers in after sale group about this.
May you have a good day!
Kindest Regards,
Zapaka Customer Care
Simply one of the worst online shopping experiences I have ever had the misfortune to have
I ordered a dress that looked nice on the website but when it finally arrived it was very poorly made with cheap looking fabric and was far smaller than their own sizing guide, I would suggest by at least two sizes
Because 'easy' returns are advertised I thought it was safe to order. The fact is that Zapaka are based in China and if you are able to eventually get them to accept your return you will need to send it via a tracked postage method in order to get your money back. The correspondence I have had since my purchase in February has been exhausting, both with Zapaka themselves and also with PayPal who I thought I would be able to rely on, not a chance
The bottom line is that really the goods are substandard, as you can see from the authentic reviews posted on here - rather than the glossy studio photos they would like us to believe are real...
Anyway, do not take the chance on wasting your money with this company, they are a massive con and enormously disappointing.
Honestly, I have been left with a £55 dress that is completely useless to me but would cost too much to send back to China tracked... it is not even good enough to gift to somebody or sell on
I firmly expect more fake reviews to now go on this site in defence of this awful company and in order to counteract my honest and authentic review :(
Date of experience: April 17, 2021
The company completely misrepresented where the products would ship from. Shipping time was indicated as three to 7 days from North Carolina. Items arrive three weeks too late from CHINA.
Tip for consumers:
AVOID Zapaka at all costs.
Products used:
Shoes, dress and gloves
Date of experience: May 5, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
The dresses at this company are a great value for the price. I was able to find a beautiful dress that fit my budget.
Date of experience: January 23, 2024
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
I bought a dress from Zapaka order no is ZAPAKAAU******* delivered 4of April same day l noticed it had a broken zip and notified ZAPAKA by email and chat.lve been advised to return the dress which l did out of pocket even though it not my responsibility because the dress was faulty.l have my tracking No as well. I'm disappointed as no one is replying to my emails?
Tip for consumers:
I will rate Zapaka when l receive reply to my emails.
and full refund for the dress.
Products used:
None
Date of experience: April 18, 2023
Hello Necla,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
Hello zapaka if you're reading this, my order number is ZAPAKAUS*******, it has been almost a month since i've ordered my PROM dress and the dress has yet to ship, they don't answer their telephone and i've talked to the live chat bot so many times and they keep telling me they'll update me, now i have prom in 12 days with no dress and literally no updated about my dress, it has yet to be shipped, not to mention i paid for expedited shipping on the dress. Now my prom is ruined
Date of experience: April 4, 2023
Dear kamden,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@zapaka.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Zapaka Customer Care
Ordered for a 1920 function and it arrived really fast and is lovely and good quality.
Function postponed because of the pandemic but I'm ready to go!
Date of experience: September 1, 2021
Hi,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day! XOXO
The dress I purchased was made with high-quality materials that felt luxurious to wear. It was evident that the company takes great care in selecting their fabrics and designing their dresses.
Date of experience: April 23, 2023
Dear Sherry,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center
The dress I bought from this company was absolutely stunning! The quality was great and it looked even better in person. I received so many compliments on it. Highly recommend! Thanks
Date of experience: May 1, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I ordered from this website(order number ZAPAKAAU*******) and I have told them I need it ASAP for an event next week and paid for expedited shipping but they still won't update me on whether it has been shipped or not! They also won't respond to emails.
Date of experience: April 27, 2022
Dear customers.
We are aware of your main complaint and we are sorry for the inconvenience.
We apologize for the delayed response. But we will never ignore your request. Due to the high volume of inquiries, our customer service staff are doing their best to respond to every request. We apologize for the delayed response. Hope you can understand and we will try our best to solve the problem for you.
To resolve your issue, our customer service representative has sent you an email. Please remember to check your email.
Thank you for your time and effort. Hope we can serve you better in the future.
ZAPAKA
Ordered this dress in picture as I loved the colour and design. Firstly, the dress did take a while to tailor and to process to be shipped and had emailed zapaka a few times and got lots of reassurance from them as I was scared it wouldn't come on time. Also reading many reviews I thought I was getting scammed so I was so close on taking action to getting my $300 back.
The shipping process was extremely fast (expedited) I had ordered 3rd of July and came July 25th. When it came it looked exactly like the photo and it fit really well ( a bit long but that's okay) the detail was on point very shinny and the colour was a really nice colour. The colour is more accurate on the photo I provided than a photo you can find in their website of a person wearing it and the colour of dress looked lighter. The back is stunning very open back and overall the best formal dress to wear. Definitely recommend
Products used:
Dress
Date of experience: July 25, 2023
Ordered 2 dresses from Zapaka and paid in full. Zapaka informed me that they could not fulfill part of the order and issued a refund for the cost of the item. Zapaka has refused to refund the cost of shipping the cancelled dress. Effectively they've charged double the shipping cost. Screenshots of the difference in shipping costs were sent to Zapaka. Instead, they've threatened that a refund of the shipping cost of the cancelled dress will prevent the other dress from being shipped. Upon informing Zapaka that this matter will be raised as a dispute with PayPal resulted in the following response:
"We just want to inform you that if you file a dispute, it will be hard on our end to issue you a refund.
Hoping for your kind understanding regarding this matter."
Beware, through no fault from us, Zapaka charged us double the shipping, refused to refund the shipping cost of the dress they cancelled, threatened the part of the order they fulfilled and tried to coerce me into not escalating the matter as a dispute with PayPal
Date of experience: July 3, 2023
Hi Alex,
Thanks for your feedback.
Actually, our representatives are trying their best to help during all the process. They are heartbroken when they receive the feedback. The refund has been done as we agreed.
May you have a good day and keep in touch.
Kindest Regards,
Zapaka Customer Care
I dont know when my dress will be shipped and its been 3 weeks, so i contacted them to find out and i did not get a response yet. Pls respond to my email!
Date of experience: April 24, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I love this dress company! They have such a great selection of styles to choose from, whether you're looking for something classic or trendy. I always find something I love when I shop here.
Date of experience: April 24, 2023
Hello,
Thank you so much for getting in touch with us and for taking the time to leave us a five star review.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
If you need to get in touch at any time, please don't hesitate to do so by emailing service@zapaka.com.
Kind Regards,
Zapaka Customer Service Center
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Hi Lisa,
Thanks for the feedback. We are broken hearted when we see the reviews. Actually, all of our product are made to order and under the strict examination before shipping. Please noted that different brand may use the different standard about the sizing. Our representatives are happy to help about this also. Email address: service@zapaka.com
Because all of our product are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: https://zapaka.com/pages/return-policy
May you have a good day and keep in touch.
Best regards，
Zapaka