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Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
I am in love with Zapaka' dress - A Line Wedding Dress with Appliques! The dress was well-made and gorgeous. No one can believe I spent such a small amount on it.
Date of experience: March 31, 2022
Not only does this dress look amazing, but it's also incredibly comfortable to wear. I love how it fits and the material is soft and breathable.
Date of experience: April 21, 2023
Dear Dorothy,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center
I found the most beautiful dress at an affordable price and received so many compliments at my event. I'll definitely be shopping here again.
Date of experience: April 29, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Very good experience, got the dresses in time and they are true to size, fit really well. The company communication was exceptional
Date of experience: December 1, 2021
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day! XOXO
Dress arrived on time and it is really beautiful. Ready for her prom day. Highly recommended. Thank You for your help
Date of experience: October 21, 2022
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
My expectations were set too low. This dress is well made and beautiful and I would easily buy from them again!
Date of experience: March 31, 2022
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
The embroidery on my dress was so beautiful. It really added to the overall look of the dress.
Date of experience: February 22, 2024
I ordered a dress (order number: ZAPAKACA7225) the 31st of March and pay extra to have it within 10-15 days. Today, 19th of April, the order is still in process. I will not have it on time for the wedding I have to go this weekend.
A machine is answering my messages, and they don't allow me to ask for a refund.
DO NOT ORDER FROM ZAPAKA. It is the worse company I have never seen
And you are not giving me any solution!
Tip for consumers:
DO NOT BUY FROM HERE
Products used:
None, because they haven't sent it to me,.
Date of experience: April 19, 2022
Dear customers,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: https://zapaka.com/pages/return-policy
If you have any order issue, please kindly feel free to email us at service@zapaka.com or provide us with the valid order number.
Thanks,
Zapaka Customer Support Team
Quality is excellent. I was hesitant about buying these dresses but there are no faults with it. Fit is great!
Date of experience: April 15, 2023
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
DO NOT BUY ANYTHING ON THIS SITE. THESE PEOPLE ARE DISHONEST. They refuse to reimburse me.
In addition, the reviews are faked. You won't find any negative reviews because they don't post them.
Products used:
Bridal dress
Date of experience: April 9, 2021
The dress arrived in good time and surpassed our expectations. Beautifully made and absolutely stunning. Could not be happier.
Date of experience: October 30, 2020
Still don't have no tracking number this place a complete scam don't buy from them. I have to try and get money back
Date of experience: March 12, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Recieved my bathing suit today. Well made. Good quality and reasonable price. Would highly recommend to my friends.
Date of experience: May 11, 2021
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
My daughter wanted me to order one homecoming dress for her dance party. It was so cute on her. She loved everything about the dress.
Date of experience: October 21, 2022
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Beautiful dress!The pockets are a great addition to the dress and it's perfect for the upcoming wedding.
Date of experience: April 13, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I ordered this dress a few weeks ago and I have received no word on shipping. I'm worried that it won't arrive on time.
Date of experience: April 6, 2023
Dear customers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@zapaka.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Zapaka Customer Care
I ordered my dress and paid extra for it to come get my prom is in a week and it still has not shipped out yet.
Date of experience: April 25, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I have waited 15 days, and they say my dress is still not shipped out. I sent them an email and they are ignoring it, I am pretty sure its a scam :(
Date of experience: March 25, 2022
Hello,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
We'll be glad to assist you,
Thank you very much. Kind regards,
Zapaka Customer Care
I found my dream dress at this company. The variety and quality of their dresses are great, and the staff is so helpful!
Date of experience: May 3, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
You will not get what you ordered. They do not answer the phone. There is no customer service and don't expect any refunds.
Tip for consumers:
Do not buy from this scam website
Products used:
$175 for a piece of Chinese trash dress
Date of experience: February 11, 2023
Hello，
Thank you for your review! I'm so sorry for any disappointment in your recent order. At Zapaka we pride ourselves on quality, so we never want a customer to be dissatisfied with an item. Please feel free to contact us and provide your order number. Our email address is service@zapaka.com. And we hope to provide a resolution!
For the reviews on Zapaka, they are all real, please don’t worry about that. You can check our real photos: https://zapaka.com/pages/reviews
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Zapaka Customer Care
I ordered a dress from this company and was impressed by the quality and fast shipping. It's perfect for my event, and I can't wait to wear it!
Date of experience: May 4, 2023
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I need to return the dress. I have emailed the company many times. They don't reply. I can't return a dress I paid 130.88 including shipping.
Tip for consumers:
Company doesn’t reply emails. Can’t return item to get full refund.
Products used:
Dress did not fit.
Date of experience: October 14, 2023
Hello ***,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Zapaka Customer Care
"3-7 day ship took 15. Size wrong. $20 to get & $45 to return to China. No returns to USA. $8 refund
Tip for consumers:
Very late delivery.7 day return window. must send back to china - shipping quotes $41 to $138! Only got $8 back for wrong sized dress and $60 cost. Better be right the first time cause there is really no affordable way to return
Products used:
shoes were true to size. dress 2 sizes too small
Date of experience: July 8, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Dress is great quality, the material is really nice. Not flimsy or see through. Would defiantly purchase more dresses in the future
Date of experience: April 13, 2023
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
Where my item 1 year now give my money back warning don't buy any item from them no email no contact
Products used:
Vintage
Date of experience: December 27, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Hi,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!