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Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
It's very nice material and feels very stretchy! Very easy to put on and take off! Definitely a good fit!
Date of experience: September 27, 2022
I love the quality and the dresses fits well
The colors amazing and i love the service they reply so fast. I'll buy again and again
Products used:
Dresses
Date of experience: October 17, 2022
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Terrible quality, cheap fabric, and service. Return policy is a joke. I would not even give them one star.
Date of experience: August 29, 2021
Hello,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
Great quality! I was really nervous buying from a store i've never shopped at before but it was worth it!
Date of experience: March 30, 2022
Dear,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center
This company goes above and beyond in terms of quality, style, and customer service. I'm a loyal customer for life.
Date of experience: May 4, 2023
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The prices of their dresses are incredibly reasonable, especially considering the quality and style.
Date of experience: May 4, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
Beautiful dress. Really well made and exactly as pictured. My daughter picked this as her prom dress and loves! So happy with the quality.
Date of experience: March 31, 2022
Dear,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center
My daughter loves her dress! It was the right dress and the right size. It did take a minute to get but I'd buy from you again.
Date of experience: March 31, 2022
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I choose 3 dresses and they're so pretty. Quality is there and good finish. I very recommand this site
Date of experience: October 22, 2022
Dear customers,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
Customer service was 10/10 had my dress ready in like 2 weeks and it was super comfy and pretty and fit rly well
Date of experience: May 14, 2021
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I was a bit worried about ordering from this site. I was really surprised with the delivering and the quality of the dressed great prices also.
Date of experience: May 10, 2021
Dear,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center
In preparation for my sisters 50th birthday I placed 2 separate orders for a total of 4 dresses, 2 pairs of shoes and 4 petticoats 7 weeks before they were going to be needed. I meticulously measured, to ensure I ordered the correct sizing and ensure the dresses would fit when they arrived. Upon ordering, I as promptly charged but only received confirmation, by email and text, for one of the orders. Luckily I had written down the information prior to exiting the site for the other order. I waited a day and when no additional confirmations came, I called. I also tried the chat feature but that was a clear joke because I didn't have a confirmation number. It took well over an hour and a half to get someone and then for them to locate my order and "assure" me everything was fine. Roughly 2 weeks prior to the party I had not received any notification that my order was being worked on or on its way or anything. Knowing it was coming from China that seemed concerning and I called again. After an hour or so on hold, I was only told that the dresses are made to order and their was a slight delay but to rest assured they would be on their way soon. The very next day I received confirmation that my orders were on the way and would be delivered 4 days after the party. I reached out again, and was told I couldn't cancel now because they had already shipped and I would have to wait to complete a return once I received them. I had to order other dresses and shoes and petticoats from someone else and was angry when these orders appeared in my mail a few days before. We tried in all of the dresses and found that only 1 actually fit. I read their return policy and was again enraged. I was essentially guaranteed to never get a refund. I did everything that was asked and still can't find a mail service that can ship to the return address that was provided. What a scam! The only response I have received since my last message to them that I can't send these things back (which you have to do to get a full refund) was that they could process a partial refund of 20%. Just don't do it. Find any other company with similar dresses that I am certain will be better quality and may actually fit.
Products used:
Shoes, dresses and petticoats
Date of experience: July 11, 2022
Dear customers,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
Very dissatisfied with this site. No confirmation sent. No working phone number and no reply to my email.
Date of experience: April 27, 2023
Hello,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations. Unfortunately we could not find any order under your name, please feel free to contact us and provide your order number?Our email address is service@zapaka.com.
We never want to leave a customer dissatisfied. We do have fit experts in the office daily, so if you'd like a second opinion with sizing or exact product measurements for reference in the future, we would be happy to help!
We really appreciate you taking the time to share your feedback. We listen closely to comments such as yours, in hopes of improving the online shopping experience we provide whenever possible. If there is anything else we can do to assist you, please don't hesitate to respond to our email or get in touch with us via Live chat!
Have a great day!
Zapaka Customer Care
The dress is nice but too big. The advertised 'easy return' appeared to be worth 20% of the dress price as the parcel had to be shipped to China.
Products used:
Dress
Date of experience: June 21, 2023
Dear customer
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Zapaka Customer Care
I love the selection of elegant and affordable dresses at this company. The quality is great, and the customer service is outstanding.
Date of experience: May 5, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Shopping for a dress at this company was a breeze. The staff was helpful. The selection was great, and the prices were affordable.
Date of experience: May 4, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I had a wonderful time shopping for a dress at this company. The staff was friendly and the selection was great and I found the perfect dress!
Date of experience: May 4, 2023
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
The gown looked just like the picture. The color was the same as the picture too. Size was right for my daughter. She is happy.
Date of experience: February 21, 2021
I wore this as a bridesmaid dress and it was perfect. The color matched the theme and it was comfortable.
Date of experience: May 3, 2023
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
So so so happy with the dress. It is beautiful. Cabernet color is gray so rich. The lace is elegant. Length and fit is absolutely perfect.
Date of experience: April 14, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Avoid you are very unlikely to get your order at all on time they just don't care company should close down
Products used:
Dress
Date of experience: July 1, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I ordered a dress (for $324) for a black tie event I have coming up. Normally I'm an AU24, but their size chart indicated my measurements would be an AU32. I thought this was strange, but followed their suggestion and bought the 32. The dress didn't even come close to zipping up. At best, I would say it is an AU18.
It's horrible that these websites are essentially lying about the size of their clothing in order to make it appear that they have an extended size range. Trying to find a formal dress has been a really stressful experience as a plus size person, so to be scammed after finally finding something you like is really disappointing.
The quality was also horrendous - it didn't look anything like the photo on the website. The stitching was a mess, and the boob cups were stiff and sat awkwardly (also didn't go anywhere near covering my bust and were probably a C cup, if that).
Their returns policy makes it obvious this is a drop shipping company - only a 7 day window and you have to email/WhatsApp them to get instructions for returns rather than having an easy application process like actual legitimate websites.
I sent several messages on WhatsApp with no reply within the 7 day window, and when I started emailing outside of this window they finally replied to tell me they could not process the return. I replied and asked for them to make an exception given I had been trying to contact them within the 7 day window, and because the product was not what I ordered, and they have not replied.
Do not buy from this website! It is a scam. They send you faulty products with misleading size guides and charge you ridiculous prices for cheap, low quality dresses. I've bought nicer dresses from Shein, and their sizing is accurate.
Products used:
None
Date of experience: August 31, 2023
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@zapaka.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Zapaka Customer Care
Great value for money, good communication and quick delivery. All added up to an excellent purchase experience.
Date of experience: May 16, 2021
Dear Danielle W.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
It's been over two weeks and I haven't received anything. Waste of my money! I'm genuinely upset about it.
Date of experience: May 17, 2021
Dress arrived on time and it is really beautiful. Ready for her prom day. Highly recommended. Thank you
Date of experience: November 9, 2022
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA