Zapaka

Placed order, received no emailed order confirmation. So right off the bat, I have no order #. Received gowns quickly, they are beautiful but didn't fit. They also came from a Chinese address w/ no packing slip. Emailed Zapaka three times to initiate a return (twice via regular email, once via Contact Us form on website), but never got a response. With a limited return window, there's a real sense of urgency in getting these dresses back. I am guessing that even if they did respond, it would cost more to ship these things back to China than I paid for them. Would never purchase from this company again, and if you purchase from them, you'd better be 100% certain you want to keep the dress.

I am absolutely satisfied with my dress. It's perfect and looks much better quality than you'd expect for the price. But beware: the delivery time was 2 months for me, although the website only says a delivery time of about 1 month. The customer service is buildable as they can't give you proper information about the processing and delivery times and always just answer the same thing. But the dress arrived, so I'm very happy :).

I have been waiting for any type of confirmation or information about my purchase for almost a month. They have not answered email after email and they will not respond to anything regarding tracking, or delivery.

The worse site I have ever encountered
It's been over 2 weeks now and I still haven't received my order….
Mind you I paid extra $45 for express shipping
4-7 days TWO WEEKS later it still hasn't even left the warehouse!
I keep getting excuses about the time of year, is busy and thank you for your patience….
We will get back to you when we know more regarding your order!
When asked for a refund their response …….
We will refund you your express shipping fee, however not the entire amount because I didn't cancel my order in a 24 hour period!
Joke! Don't waste your time ordering from this site
I can not emphasize this enough….

It does not deserve a rating…. 0 I would give it however I can't submit my response without giving a rating

I ordered a dress that I'd like to return. They give you 7 days. I emailed everyday, called, & tried to IM. They completely ignored me. And now I am stuck with a dress wondering if they are going to also steal my ID / credit card info.

Ordered a dress for my daughter over a month ago and has never come! No one will respond and they didn't send any tracking information! The dress was over $200! So mad right now! Worst site I have ever ordered from! Where is my purchase?

I ordered a dress on February 14, it was marked with "ships within 48 hours"
Today February 29, the dress is still not on its way, I have a party on Saturday.
And all they do is telling me that it's packed and ready for shipment.

Don't buy anything from a this page…
And they have the worst customer service I've ever experienced…

We bought a prom dress. It did not fit well, and the quality was not good, with some stitching issues. We asked for a return and as many other customers we could not get reply to from the customer service. We emailed several times, and they will ignore you hoping you will go away. Don't get fooled by the reasonable prices, you get what you paid for and if you need to return – good luck. I am really surprised that they are still in business.

Do not ever purchase anything from them They are a complete sca. They never return emails or requests for a return and you only have 7 days to do it! NEVER ORDER form them!

I was very hesitant to order a dress for my daughter's wedding online but was not able to find anything at the stores. I am so glad I found this great dress at JJSHOUSE. It fit perfectly, is very well made and I am excited to wear it to the wedding this month. Thank you JJSHOUSE.

I ordered 2 suits after 3 weeks none had been sent i asked for a refund for 2 weeks leeding up to 3 weeks their response was bad luck due to their policys so i got my bank to refund the transactions. They did send one suit it was very poor quality and un wearable and they wanted me to send it back at my cost after the bank refunded it this is the quality of service you will recieve.

I was looking for an elegant dress for a formal event, and this company delivered in spades. Their selection of V-neck dresses is impressive, with styles to suit all preferences. I fell in love with a floor-length gown featuring delicate beading along the neckline and a flowy chiffon skirt. The dress made me feel like a princess, and I'm grateful for the outstanding customer service I received.

I ordered a dress from Zapaka for my daughters prom. The only reason we purchased this dress is because the website stated US4-US10 sizes were in stock and they would ship within 48 hours. EIGHT DAYS LATER...the dress has still not shipped. I have sent emails, IM's, called the customer service number and I still can't get anyone to tell me why the dress didn't ship and what the status is. Needless to say it will not get here for her prom and based on the additional reviews on this and many other sites I will probably have to small claims court to get my money back. It will be worth the time and effort to make the point. STAY AWAY from ordering from this company...they will take your money and run. My daughter and I were both incredibly disappointed.

PS...here's the order number (Order ZAPAKAUS*******) save your excuses and post the reason your website said it would ship in 48hours and it didn't, the status of the order and tell people why your company can't answer a simple IM, email or phone call.

Planning a wedding can be stressful, but finding the perfect bridesmaid dresses was a breeze with you. The color options, the different styles, and the ability to customize the sizes made it easy to accommodate my entire bridal party. The dresses were delivered on time, and my bridesmaids looked stunning. Thank you for making my wedding dreams come true.

I needed a glamorous gown for a gala event, and this company came through with flying colors. Their range of evening gowns is astounding, and I settled on a jaw-dropping floor-length dress with a plunging neckline and a dazzling sequin bodice. The gown hugged my curves beautifully, and I felt like a star on the red carpet. Thank you for making me feel like royalty for the night.

Bought a lovely frock for a special occasion but it was way too small & obviously not the size it claimed to be (without a size label inside). Sent 6 emails asking to returns & none of them were answered. Direct messaged them from their website - no answer. Messaged their Facebook account & still no answer. They need to learn how to provide a better customer service and upgrade the customer's experience to above $#*!.

After this review, customer service finally contacted me with return address details. Not happy that the dress 2 sizes too small was returned to me as address unknown even though I sent it to the correct return address. It wasn't cheap to return to China and I didn't receive a refund because of that Crap customer service AGAIN... :(

While the price point for a costume dress is great, a return is nearly impossible if it doesn't fit or you simply don't like it. The company responded well via email (I never tried to phone) which was the only positive. They offer a 15% refund only and you keep the dress. The refund of less than $8 basically covered the shipping you pay when ordering. If you want to return for full refund, buyer incurs shipping cost to China that will cost you over $100, which is more than the dress. Lesson learned, order from Amazon where you can return.

I was a little skeptical about the quality of the dress I ordered from this company because the price was so affordable. But when the dress arrived, I was blown away. The fabric was great quality, and the dress fit perfectly.

It had been over their amount of guaranteed days before they would ship out the dress and they never did. Customer service will never respond to your emails and they will take your money without giving the product. Absolute scam. You can email them and no response and they will never update you. Don't waste your time and money.

DO NOT BUY FROM THEM! OUR ORDER WAS A MONTH LATE AND THEY REFUSED TO REFUND US AND REFUSED TO HELP US AFTER OUR CONCERNS! THEY LIE ON ALL OF THEIR WEBSITES AND JUST WANT YOUR MONEY!DONT BUY FROM THEM.

Ordered dress, money taken from.my bank account but no.order number given or any email from them. Chased numerous times providing proof of payment, now they no longer reply to my emails. Avoid.

The worst customer service, does not fit, took 2 months to ship, and looks cheap. DO NOT ORDER. If I could give it 0 stars, I would.

I ordered one of the Zapaka dresses for a party because they promised delivery in a week. That was a lie and they just updated the shipping to 4 weeks as it's coming from China! Beware!