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Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
Never thought I'd find the perfect dress online, but I did! Thank you!
Date of experience: April 21, 2023
Questions were answered promptly, making the whole process smooth.
Date of experience: April 21, 2023
Dear Carol,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center
I got the perfect dress at an amazing price. So happy with my purchase! Thanks.
Date of experience: April 21, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I found my ideal dress without any hassle. Can't wait to wear it!
Date of experience: April 21, 2023
Dear Pamela,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
My dress arrived in perfect condition and much quicker than expected.
Date of experience: April 24, 2023
Hi Kimberly，
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
Easily the best online dress shopping experience I've had. Highly recommend!
Date of experience: April 23, 2023
Hi Bernadine,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
Not only is my dress gorgeous, but it's also incredibly comfortable to wear.
Date of experience: April 24, 2023
Hi Rosemarie,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
This company made finding my perfect dress an absolute pleasure.
Date of experience: April 24, 2023
Hi Estelle,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
So many gorgeous dresses to choose from, I wanted them all!
Date of experience: April 23, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I appreciate their commitment to sustainable and Eco-friendly materials.
Date of experience: May 5, 2023
Hi,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
Beautiful, high-end dresses without the hefty price tag. Simply amazing!
Date of experience: May 5, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The material is soft and comfortable, making it a pleasure to wear all day or night.
Date of experience: May 5, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The customer service was fantastic, and my dress is absolutely stunning.
Date of experience: May 4, 2023
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
The packaging was minimal and Eco-friendly, which I appreciate. Bonus points for being sustainable!
Date of experience: May 4, 2023
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The available colors for my dress were so unique and beautiful. It was hard to choose just one!
Date of experience: May 4, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
Really Nice dress, bit more glittery than we expected but looks lovely! Very happy
Date of experience: June 1, 2021
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
Suprisingly fast delivery and product was as on picture
Date of experience: November 2, 2021
Dear,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center
The team was helpful and made sure I had a great experience.
Date of experience: May 5, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
No problems with anything. Good service, value for money.
Date of experience: July 1, 2021
Dear,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
Very good dresses made of high quality fabric. Need to wait for tailoring but worth it l.
Date of experience: April 24, 2021
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day! XOXO
Received in about 2 weeks. Very impressed with dress. Bought size 12, I am 61 kgs, fitted perfectly
Date of experience: February 2, 2022
Hi,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day! XOXO
Beautiful quality and great fit, came within the time frame suggested.
Date of experience: March 18, 2021
Ik heb de jurk besteld met versnelde expedition 3 tot 7 werkdagen. Hij kwam wel veel later pas helaas, maar voor mij toch nog optijd. De jurk zelf was echt prachtig. De tweede rok eroverheen is net even een andere stof dan lijkt op de foto en voelde me net assepoester met die rok eroverheen. Dus ik heb besloten de rok er niet overheen te doen maar dan moest de jurk een beetje aangepast worden. De naaister zij dat ze nog nooit een online jurk heeft aangepast van zo een goede kwaliteit. Van de overrok laat ik een sjaal maken. De verzend tijd is wat minder maar de jurk zelf is echt spectaculair.
Date of experience: August 15, 2022
Hallo klant,
Bedankt voor je review! Zapaka zal onze producten en service blijven verbeteren. Ik hoop dat je geniet van het winkelen:)
Vriendelijke groeten,
Klantenservice van Zapaka
La pire expérience de ma vie! J'ai voulu rendre la robe que j'ai achetée car niveau morphologie ça m'allait pas, sauf qu'ils ne m'ont jamais répondu à mes mails que j'ai envoyé sur le service client. Impossible de retourner l'article.
Ne commandez jamais sur cette plateforme fantôme. Pour prendre l'argent des gens ils répondent tout de suite par contre pour rendre les articles c'est IMPOSSIBLE!
J'ai fait l'erreur de ne pas lire les avis avant de commander je regrette sincèrement et j'espère que vous allez arrêter de faire ça aux gens.
Ne me demandez pas de vous dire le numéro de la commande vous retrouverez ça dans vos mails que vous avez jamais lus!
Date of experience: April 7, 2023
Chers clients,
J'espère que cet e-mail vous trouvera bien aujourd'hui. Je tiens à m'excuser au nom de notre société pour tous les problèmes que vous avez rencontrés avec cette commande. Actuellement, nous apportons des améliorations majeures à nos départements de service client, de qualité et de logistique.
Nous aimerions vous aider à résoudre le problème dès que possible et vous pouvez simplement l'envoyer directement à service@zapaka.com concernant ce problème. J'espère avoir de vos nouvelles bientôt. Merci et passez une merveilleuse journée!
Meilleures salutations,
Service client Zapaka
ZPKDS1956 blue flower
Robe évasée à fleurs bleues années 1950
Robe de bonne qualité. Trés belles couleurs et correspond à la photo.
Reçue dans les délais malgré le Covid.
Elle est un tout petit peu trop grande pour la partie haute. J ai eu peur de commander la taille en dessous de peur d etre trop serrée à la taille. Je n ai pas beaucoup de poitrine. Je suis à l aise dedans. Je fais 81 cm de tour de taille, 90 cm de tour de poitrine et 102 de bassin. La robe a une longueur d environ 60 cm depuis la taille. J ai commandé du L. Je suis contente pour mon premier achat d une robe en ligne.
Date of experience: May 17, 2021
Chère Sandrine L.,
Merci beaucoup de faire partie de Zapaka! Nous apprécions votre entreprise et espérons vous servir à nouveau bientôt!
Meilleures salutations,
Service client Zapaka
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Dear Kristin,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center