Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
I ordered two dresses from here and they were not as expected, which is a risk we take when ordering online. However, their return process is a nightmare, so if you are 100% sure you will like the dress buy it but if not, do not expect to get your reimbursement without any ordeal. They request tens of pictures of the dress, pictures of the original packaging, and you have to go through various departments for "Approval" of your return. Then pay an exorbitant amount to ship back to China. Will NOT be buying from them again!
Date of experience: June 30, 2022
I placed an order for my daughter's graduation formal, received a dress in the same colour but completely different style. It was a nightmare trying to contact the seller for a refund, emails after emails and via online chat. I requested Zapaka to pay for return shipping to which they declined. According to their 'policy' return shipping is to be paid by customers even though WRONG item was shipped by their warehouse. I would give them zero star if possible.
Tip for consumers:
Think twice before placing an order!!
Products used:
I am still out of pocket for the incorrect item.
Date of experience: July 20, 2023
Purchased 2 items in good faith and paid an additional £16.99 for a speedy delivery. Items did not arrive in time. ( contacted customer service a number of times to no avail) unfortunately they arrived after my event so I need to return, They now expect me to
Pay shipping costs back to China. Also trying to offer me a 10% refund to not return.
Items are more fancy dress, very poor quality. Would not recommend
Tip for consumers:
Do not use if you want to try before you buy
Returns have to go back to
China at your cost and not the UK as you would expect from a UK website z
Products used:
None
Date of experience: September 28, 2021
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@zapaka.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Zapaka Customer Care
My daughter ordered her prom dress on February 14,2022. The dress arrived more than 3 months later, a day before prom - May 21! Needless to say, we had to shop for another dress because the support agent we kept contacting back and forth just told us to wait. The dress was not in transition until after we asked for a refund and were reassured we will receive it. We are still emailing back and forth with customer support to get the return instructions and the well-deserved refund.
Tip for consumers:
don't shop with Zapaka
Products used:
none
Date of experience: May 26, 2022
Hello,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
The dress I ordered was really pretty but did not fit well and I need to return it. I emailed the service email twice already with my specific order number and haven't heard anything back. They have a time window of seven days but at this rate I won't be able to. I just lost off $100 because they won't respond to the email I sent to *******@servicezapaka one. Don't buy unless you know you'll keep it.
Date of experience: May 9, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I want to change my comment. Made an order at this store. There are problems with the tracking number. But the order came on time. The dress is very pretty. I ordered a size dress, very well tailored. Nice and high quality material. My daughter is very happy.In addition, I was refunded 20 percent of the cost. I highly recommend this store. Both the support service and the clothing are of a very high standard.
Date of experience: May 10, 2021
Dear,
Thank you for sharing your experience with us.
We thank you for acknowledging our hard work in providing our customers with the best shopping experience. We will optimize the work of transportation,
We look forward to seeing you again on Zapaka soon.
Zapaka Customer Service Center
I have never been more disappointed in a company. I checked the return policy BEFORE buying. These dresses come from CHINA, so the dresses did not make it in time for the event. It said 10 business days, don't believe that. No one answers the phone number provided. You have to send an email to request a refund within 7 days. Funny how no one contacted us back or emailed us to tell us how to refund. Pass on this company! Poor quality too.
Tip for consumers:
Do not use this company! It's a complete rip off. The website is very deceiving.
Products used:
I'm stuck with two dresses that were way too much money for what they are.
Date of experience: June 13, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I bought a $179 prom dress for my daughter and they sent us wrong size and will not let me return the dress. Be careful if you buy from this site. Poor customer service and they take forever to email you back.
Tip for consumers:
Bad customer service
Products used:
None
Date of experience: April 22, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Tried the return site, it doesn't work. Emailed, no reply. Emailed again, hoping in vain I think. WhatsApp doesn't work and the phone number is out of service. I despair that we will get our refund. Seeing as other negative reviews get a response... here goes nothing. PS the order number is ZAPAKANZ5804; hope that we can change this review because we hear from you
Date of experience: May 30, 2023
Dear Kayleigh,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@zapaka.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Zapaka Customer Care
I ordered a white lace dress for my daughter to try for her wedding rehearsal dinner. It was beautifully made and the lace was exactly as pictured, which was really nice and good quality. Please be aware this is not a ship overnight business - it took about 3 weeks before the garment was completed and shipped and then it goes through customs. Order early and you will be all set.
Date of experience: July 1, 2021
Dear,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center
The dresses from this company are on-trend while still maintaining a timeless elegance that will never go out of style. I love that I can wear my dress to multiple events and still feel fashionable and chic.
Date of experience: April 29, 2023
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
Ordered three dresses that did not fit. Return is impossible using the instructions they give. VM box is full. No response to Whatsapp. Responded to email three days after I sent saying there is a 7 day window, which I had met, asking for more info and pictures. I sent requested info within 6 hours and have received no additional information three days later.
Tip for consumers:
It is impossible to contact anyone in Customer Service. Had I looked into the BBB before hand and read the reviews I would not have ordered from this company. This is an issue that many customers are having.
Products used:
none
Date of experience: May 8, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I'm never buying from this cheap junk place again. Spent $143 on a dress, it didn't fit so organised a return. Posted it and provided all the evidence they required. Also provided photographic evidence of confirmation of delivery. Returned it on 29Dec and am still waiting on a refund. On 9 Feb company said 48 hours and it would be refunded. 15 Feb I'm still waiting and no response from company. Have had to open several PayPal disputes. Will be taking this further, these dodgy Chinese companies are criminal.
Tip for consumers:
Do NOT buy from here. 6 weeks waiting for a Refund and STILL waiting.
Date of experience: February 14, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I ordered 2 dresses in April and paid over $30 for expedited shipping (maximum of 9 business days according to the website - 2 days to process and 7 to ship), and nearly a month later the order is still nowhere to be seen! I have contacted to see about getting at least a partial refund, but don't like my chances. Wouldn't recommend unless you have ordered months in advance.
Date of experience: May 22, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I paid extra money (a lot) for shipping, because I need dress for special occasion. But of cause I got it 5 days later. I am not talking about get refund. They communicate be e-mail only, nobody answering the phone. Finally they offered me 10 % refund and keep the dress. They are lying about their refund policy. I won't recommend this company. NO.
Tip for consumers:
Do not buy from Zapaka company
Products used:
Useless dress
Date of experience: November 2, 2022
Dear customers,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
Wish I had checked the reviews here, I ordered 3 dresses, none of them fit well. I had to pay shipping both ways and pay the 15% restocking fee, all of which ended by being quite a bit of money down the drain.
Date of experience: October 20, 2023
Hello,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Zapaka Customer Care
My order never came and no one will respond back to me, seems like a fake site. $150 because I paid extra for fast shipping and its been over a month, missed the event I was supposed to wear it to... now i just want to dress or a full refund.
Tip for consumers:
Do not buy from this website.
Products used:
Nothing they NEVER CAME
Date of experience: May 10, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
The worst company ever.
ZAPAKA.UK website. I genuinely thought it's located in uk.
Poor quality dress arrived 4 sizes smaller. As it was sellers fault,I still have to cover return cost OF £25 TO CHINA
SCAM! DO NOT BUY! AVOID
* also,Zapaka team,here is my order number ZAPAKAUK*******
Products used:
The dress
Date of experience: February 3, 2024
What I love about this dress company is how versatile their dresses are. Whether you prefer a classic, timeless look or something trendy and modern, they have a dress that will suit your style. I can always count on finding something I love here.
Date of experience: April 29, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I have ordered several dresses in different styles and fabrics and they have all exceeded my expectations. Beautiful, affordable and high quality. Shipping is fast and returns are accepted with no issues. If you're looking for cute dresses at great prices, look no further!
Date of experience: May 5, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Well my daughter ordered her prom dress. Suppose to be here. Hasn't shipped yet. She emailed them realizing it won't be here like it's suppose to for prom. She asked for a refund. She was told she would get one and then was told that she only gets the cost of shipping back. Messed up part. It NEVER shipped. Are you serious? She either has to take the dress or just get $20 for shipping and they keep the dress. What a damn scam. Do not go here. Horrible
Date of experience: May 3, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Shipping times are way off. The dress I ordered for a specific date didn't ship until two weeks after I ordered the dress. Am certain it won't be here by the day of the event. Have reached out to customer service where I received vague bs responses.
Tip for consumers:
Don't! And if you do order WAY ahead of time
Date of experience: November 28, 2022
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@zapaka.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Zapaka Customer Care
My daughter ordered several dresses a month in advance of her prom. The site noted that the dresses were in stock and ready to ship. She paid for expedited shipping to make sure they'd come in time. The dresses arrived 6 weeks late (after her prom). We tried to cancel the order, and were unable to do so. When we tried to return the dresses, we were given an address in China - at a cost of $67! Added to the cost of expedited shipping and returns, we would have paid over $100! The site boasts "easy returns" but it is a HUGE LIE! DO NOT SHOP HERE.
Date of experience: June 22, 2022
Dear customers,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
I ordered a dress from here, and within a day of receiving it I emailed to see if I could return it as it did not fit (and was not the same color as the image). Have since emailed 3 times about a return with no response. Super disappointing!
Date of experience: December 9, 2023
Hello,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
I ordered two beautiful dresses for my daughter. Neither one fit so I had to return them. I was worried because they came from Hong Kong. They walked through each step and they were so helpful. I received my refund in 5 business day. Very pleased!
Date of experience: March 29, 2023
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care