Zapaka

Zapaka sent me a wrong dress color & they told me to re-order again then send back the wrong dress and that they will refund the whole amount plus the shipping costs which i paid extra for sending back the wrong dress. They promised a refund within 5-10 days on 7th of September and I haven't received my money yet as of today. They aren't even reacting to my messages anymore. They confirmed that they will refund me, why is it so difficult to refund a simple dress?

Some of the reviews I have read about this site were awful but I ordered this dress cause it was beautiful, it arrived very quickly the sizing was perfect and the quality is lovely, I's wearing it for my son's wedding with nude accessories x so glad I bought it worth every penny x

If I could write less than one star, I would. I purchased what I thought was a beautiful ball gown in June for an event in July, and while it arrived on time, the sizing was inaccurate so I had to return it and ask for a refund—something I might note, was listed as free on their website, but when you read the fine print you realize you won't have your shipping refunded, there or back. It was a task to get them to acknowledge the refund initially in emails, and they tried to talk me out of refunding the item and encouraged me to sell it. I chose to proceed with the refund. This was July. I sent all the necessary materials to them, and was to expect a refund in the 10 days following receipt. Weeks passed. Months passed. Crickets. In November, I decided to email them again. Once again, no response, 4 months later. I was then most heartily displeased, so I followed up a week later. The crickets were louder. Finally, approximately three days ago, I sent a final scathing email. Apparently someone's attention was gotten, because they immediately apologized and processed the refund. Only, of course, for the price of the dress and not for the shipping—which is, again, in the fine print but worth noting. I'm not one to write reviews, but this was the worst, most traumatizing shopping experience of my entire life. DO NOT. I repeat, DO. NOT. PURCHASE. FROM. ZAPAKA. And perhaps, don't buy from anything that doesn't have a storefront in the future.

Its been 42 days and my dress for prom has not arrived. The company keeps saying, "it is in transit" and "thank you for being patient". They have ruined prom. They have no working phone number, no customer service, no ability to help. They take your money and then hold no responsibility to get the products to you. BUYERS BEWARE! DO NOT BUY FROM THIS COMPANY.

I ordered dress for my bday party, they sent me a cancellation email saying my order is been cancelled and will refund my money. When I sent an email to find out why it was canceled no response and a week later they reply saying that that email was an error. Due to their error I had to buy another outfit. They mentioned to provide me a full refund as it was their error but today I got an email that becoz I cancelled my order before 120 hours I m only entitled to refund for shipping cost. This is terrible service. I hope I get my money back

I ordered a dress for a summer wedding and it was perfect. The lightweight fabric kept me cool in the heat.

I ordered my dress over 18 days ago and it is still in processing. My prom is tomorrow. I emailed and contacted their live customer service. The reply I got was "it takes 7114 days processing time because it is made to ship, and with standard shipping another 7-10 days." So there are two problems with that. I am well passed 7-14 day processing time, and 2. I selected expedited shipping, (3 day shipping). I later was informed it is peak season for their company. This leaves no excuse for them. They should put on the site for example, if you order between April-May you're shipping and processing may take: (this much longer) due to it being peak season, and orders being in such high demand. If I was made aware of this I guarantee I would not have ordered from here, or I would have ordered it earlier. So at this point in time, I will not be attending prom after I spent a few hundred bucks on makeup, hair pieces, nails, and the dress, a prom ticket, all because the dress will not be here for my prom.

I am absolutely in love with these dresses! The quality is amazing, nice thick material, no loose threads or detailing. Really like that the bow can be moved and sizing is pretty spot on too.

I found the perfect dress for my formal event at this company. Their selection of exquisite dresses is unmatched, and I felt like a true princess. I will definitely be shopping with them again.

If you're looking for a dress that fits like a glove, look no further than this company. Their dresses are true to size and the fit is always perfect. I've never had to get anything altered!

If you're in need of a dress for a special occasion, I highly recommend checking out this company. You won't be disappointed with the quality, fit, or customer service.

Despite the high quality of their dresses, this company offers them at very affordable prices. I love being able to buy a beautiful dress without breaking the bank.

This dress company offers high-quality, elegant dresses that are perfect for any event. I've purchased several dresses from them and have always been satisfied.

Fast shipping, cheap but such great quality. I would definitely recommend purchasing. I was very pleased with my order and the speedy delivery.
Thank you so much :)

Website is a total scam I ordered something more than 20 days ago and my order hasn't even been shipped which is quite disappointing because I spent 90+ dollars

I ordered two dresses from the velvet collection, I am delighted with the quality of the dresses, the sizes run perfectly, it was just what I was looking for for my Christmas parties, I will order again

I love shopping at this company because the dresses always fit me perfectly. Their sizing is consistent and accurate, and I never have to worry about returns or exchanges.

I love the stylish and affordable dresses at this company. The quality is great, and they have so many options to choose from. Definitely a go-to for any event!

I order a Mermaid Dark Green Long Dress with Appliques beading since 4/23 and paid extra to expedite shipping and my daughter prom is this Wednesday May 10th. I don't understand why I can't speak to a live person or get the correct shipping tracking number. This is very unfortunate because I thought this website was accurate and legit but clearly, it's not. Now my daughter special day is ruined due to the fact that her dress is not here on time for her event. The item order is ZAPAKAUS******* can someone please let me know if the dress is shipped already or to when I am getting this dress or give me back a refund please.

Oh my god, guys, do not order from here. They dont ship fast at all itll take forever, the communication is HORRIBLE. My prom is in a few days and i still dont have the dress that i ordered WEEKS ago and i was told it was gonna ship in 48 hours.

I recently purchased a homecoming dress from this company and it was absolutely beautiful! The quality was great and it fit me perfectly.

Don't buy from this company, terrible service, they are not based in UK and don't follow cancellation policy…
So, they are pretending they are UK based company, send their goods from Southall UB2 5LF, but finally if you escalate the case through paypal (you can't do independently as they won't respond), they want the items to be return to Chine to address I can't even find on a google map...
They are really conning people for money, all the positive reviews are not genuine.it is obvious they are posting them themselves. Probably amongst many accounts, they are trading under Suzhou Amaya Information Technology Co., Ltd. which also does not exist...very strange, I wonder how they can be stopped. The director of zapaka.co.uk is registered in E10 under Costcutter shop...so the rest is obvious. Utter cheaters...

I absolutely love shopping at this dress company. Their dresses are absolutely gorgeous and the service is always impeccable. I highly recommend them for any formal occasion!