Zapaka

No response to the my multiple follow-ups to *******@zapaka.com regarding the prom dress that we ordered. With the date drawing close I am inclined to report it as a scam.

The craftsmanship of these dresses is impeccable. The attention to detail is evident in every stitch and embellishment. I appreciate the care and precision that goes into creating each piece.

Order ZAPAKAUS*******

I ordered three dresses but they didn't fit properly so am trying to return them. Order # ZAPAKAUS******* - I have tried to reach the company via the email they tell you to write to, by the phone number they provide and most recently by Instagram. I messaged on Instagram and someone responded, but as soon as I said I needed to do a return, they never responded again.

This company loves to sell, but if anything isn't right, GOOD LUCK. I'm willing to pay the return shipping etc but they insist you contact them for a go-ahead before shipping a return back, but of course then will not respond to any of the supposed ways to reach them.

A total scam of a company. If I don't hear back from anyone by tomorrow, I will be filing a BBB complaint. It's really frustrating.

I saw negative reviews about their website, so I didn't put in an order the first times I saw their ads in my Facebook feed. However, there was this 1950's vintage dress that kept popping up in my feed that I loved and I couldn't find it on any other vintage dress site, so I decided to give it a shot since I couldn't stop thinking about that dress. After putting in the order, I kept worrying that the material would be junky or it would fit poorly; I had really low expectations. But when the order got to me yesterday, I was seriously impressed! It fits me just like I hoped it would, the material is soft and beautiful, and it looks just like the picture on the site when I wear it. It fits true to size and I have absolutely no complaints. I was so pleasantly surprised. I'm not sure why people left so many negative comments. Perhaps they have improved their quality over time? I will say that the shipping time was longer than I normally wait for shipments, but I recognize that they are taking extra precautions with shipping right now, and it was definitely worth the wait for me. I will be shopping from them again in the future!

This company is misleading.
They advertise as Zapaka UK but the return address is China!
It would cost more to post the dress back than I actually paid for it.
Now stuck with a dress that doesn't fit. NEVER BUYING AGAIN AND DONT RECOMMEND.
Order no ZAPAKAUK*******

Going to take it up with PayPal.

The designs of the dresses sold by this company are unique and stylish. They offer a wide range of styles, from classic to modern, and I always receive compliments when I wear one of their dresses.

I found my dream dress at this company. Can't wait to wear it again.

I received so many compliments on my dress from this company. Can't wait to wear it again.

I fell in love with my dress at first sight. The design and quality are top-notch.

Love that my dress can be worn in different ways. So versatile. Thanks for everything.

I ordered a 1920s style gatsby sequin dress. It is just like the pictures, good quality and very beautiful. I wish I had more events to wear this style to, I'd love to get all of them.

I always turn to this dress company when I need a dress for a special occasion. Their dresses are elegant, sophisticated, and perfect for any formal event. Highly recommend!

Do not waste your money, total scam! They sent you terrible dress for 5 dollars instead what you ordered and they offered to keep it and never refund money.

This seems to be the same complaint over and over. Paid expedited shipping for 10-15 business days. On the 7th business day we reached out to again explain our situation because nothing seemed to be happening and the dress was of no use AFTER the senior prom. On the 13th business day, we canceled because it hadn't been shipped and it wouldn't arrive on time. I was told I would have to pay shipping and labor based on the time they were working. Since it hadn't been shipped and nothing was custom, I replied a full refund is absolutely expected. I see them repeatedly asking for an order number ZAPAKAUS*******. Today-22 business days later- we got a notice of shipment. These are fraudulent business practices. The BBB has 32 open complaints on this company right now. What an awful experience for young girls excited for their dances.

I had previously bought several dresses from Zapaka and though the craftsmanship was a little off (stiff zippers, loose threads, that sort of thing), I liked the items I received. However, be very careful when purchasing from their website as their customer service is NON-EXISTENT.
Recently I accidentally purchased a dress (order number ZAPAKAAU*******) in the wrong colour. Immediately realising my mistake, I contacted customer service via the 'Contact Us' form on their website AND an email to '*******@zapaka.com', asking them to please cancel the order (I did exactly as their FAQ section instructed, see attached image). I received no response. I sent at least 3 or 4 additional emails to confirm that they received my cancellation request. Silence. I was then notified by email that they had shipped out my order in the colour I had been requesting to return. Naturally, I was angry. I waited to receive the order in the event that they simply swapped out the dress and put in the correct colour, but they didn't. To add insult to injury, the dress was too big (despite me having previously ordered a size small in other dresses with the same shape/silhouette, and those fit correctly). I doubt I'll ever order from this site again.

I'm so happy with my purchase. The dress is beautiful, and it arrived quickly.

Bought a dress for date night, and it was perfect. Love the romantic vibe.

Shopping for dresses can be stressful, but my experience with this company was amazing! The staff was helpful and friendly, and I found the perfect dress for my event. I received so many compliments!

The elegant designs this company offers are hard to find elsewhere. Highly recommend.

The dress I bought is so flattering on my body type. Love their inclusive sizing.

The delivery was reliable and on time. I'm very pleased with their service.

I was pleasantly surprised by the range of styles and sizes available. I found the perfect dress for my event, and I'll be coming back for more.Thanks

Prom dress fit me perfectly. I was incredibly happy with the results. It had a great fit and the lace details were beautiful. I wore this dress for my party and felt beautiful