Zara

Yesterday I drove 20 minutes to make a return and because their system wasn't updating, I was unable to return the clothes. I bought the clothes online 4 days ago! I asked the manager if they are going to pay for the interest my credit card is incurring while I wait for their systems to update my order.
Today I called Customer Service and spoke to some lazy rep who couldn't transfer me to Supervisor nor provide me with FREE shipping label. No, I have to pay to return the clothes.
So my time wasn't valuable? The wasted gas to drive to the store? The $600 worth of clothes I just bought is ALL going back. Never will I shop at ZARA.

If i can i will give -10stars, sending a return items with a new order, this is not professional at all, and when complaining, you just offer a replacement that it will be delivered 4-5 days, and i need to go to drop off [point to do the return of the return item that you included in my package! No costumer service, no professional package check, nothing was given from ZARA to satisfy the costumer! So disappointed, wont redemand your services to anyone, you just spoil my day and time, i was planning to gift that package, But Surprise! It is open and used already.Ive never expexted this from a brand Like Zara. FLOP

If anyone from Zara is reading this review, please take action on order number *******2282. The order was charged to my card but after 2 months I still have not received the order. Very disappointed with my favorite brand! The customer service I contacted 5 times is simply useless.

Zara has the worst customer service. I placed an order worth USD100 and the order was not delivered to me. I made 5 calls, still they refused to resolve the issue with refund or replacement for the order. I was a customer spending average USD150-200 on Zara clothing each month, now I must stop and switch.
Please don't get your money stuck with them.

The worst company ever! The customer service representatives are so rude. The warehouse people are nothing but thieves; when you returned items, they claimed that they only received one.

It is completely impossible to speak with anyone at Zara's, spoke on line 6 times and not one person could resolve a very simple matter - incredulous! Meantime I am without my order ( which apparently does not exist And the money from my account which I checked with my bank has been taken although Zara seem to think it hasn't. It is impossible to speak with anyone ridiculous I will not shop online with Zara ever again.

I purchased a large order of children's clothing online. I live in a state where there is no brick and mortar store. It took a few days for my order to arrive. We tried on the clothing and some of the items did not work. I went today to return them only to have the website. Tell me that I was past the 30 day window. I have come to find out that I am past, the date in which Zara shipped the clothes, but I am still within my 30 days of receiving the clothes. I called the company to see about how I go about this return as I am still within 30 days of receiving the clothes and just one day past the third day mark of the clothes being shipped. I was told by a very unhelpful customer service representative that there was nothing that he could do and that he had no supervisor to contact or way to make an exception. I reached out via the chat and communicated with a different customer service representative who was more And processed a request. I have just received an email saying they will not make an exception and that I am just sorely out of luck. I have never had such a revolting customer service experience. I have been a loyal Zara shopper But they will lose a customer because apparently they do not value customer service in the least. I have never had a more inflexible retail situation. I would strongly caution you not to order Their quality has suffered in the last several years, and there are several items that you may need to return and with such an inflexible return policy that may be now impossible. I am greatly disappointed, and they have lost my money, loyalty, and good opinion of their company.

THEY NEVER RETURN MY MONEY BACK,THEY KEEP THE SHOES AND MY MONEY!
SHAME ON YOU ZARA, WE WORK HARD FOR OUR MONEY.
IM BEGGING FOR MY MONEY FOR 6 WEEKS, YOU CANT KEEP PEOPLE'S MONEY ZARA! YOUR COSTUMER SERVICE IS THE WORST YOU HAVE

Worst customer service ever! For a world wide company, worst ive ever experienced.
Questions never get read, repeat myself million times. Responses that dont even make sense! I just have had enough!
Made an order with 2 of the same items in different sizes. Both prices are different.
They keep telling me that the price can change at any time? How does that make any sense! Disgusting customer services.
On top of that. It takes them forever to respond and you are lucky if they do!

Zara's delivery service is a complete mess. My order arrived late, and the items were poorly packaged, resulting in damage during transit. Customer service was unresponsive and offered no solutions to rectify the situation. Zara, you need to prioritize improving your delivery process if you want to retain customers.

I shop at Zara quite often, whether these are offline visit or just enter this website and put stuff into cart.
What to say... convenient, what else. It doesn't take a lot of time for me to buy clothes, whether this is home wear, linen sweaters from Massimo Dutti or casual jeans.
I have no troubles with finding the right size as I know it perfectly and clothes always fits me good.
So, thank you guys, I would say... navigation on the site isn't flawless, but these are trifles to me.

I received a dress i order one week ago it is damaged, in a bad condition, and am not able to wear it all it is almost worn and washed several times, the quality of the dress is zero. I dont recommend anyone to buy from this brand anymore. Due to sending bad, damaged and inconvenient dresses.

Zara have become a disgusting JOKE and I will NEVER buy anything from them EVER again
I returned a dress one dress to be emailed that some of my items were returned not in a perfect state
Absolute lies. And they refer to more than one item
There is no REAL way of contacting ZARA as they have become totally uncontactable apart from their ridiculous watts app complete waste of time service or social media.
They will not show me how this ONE dress was returned only to say it wasn't perfect
I know it was as all my returns have been. I contacted them vire their ridiculous watts app to be told the same lies. I've asked them show me? And why are you referring to items?
All lies
They are an absolute disgrace
I was a very good loyal customer but I will NEVER SET FOOT nor will I EVER purchase anything ever again

I placed an order for a shirt and a pair of shoes that was stolen off of my front porch. While trying to file a claim, Zara continued to show me how careless and unsupportive they're during this process. All they care about is their money and not the customers satisfaction. I sent them pictures of someone stealing the package and still have not received a refund or a replacement. I will never shop here ever again! Customer service was very displeasing.

If you are going to shop at Zara, do it in person. Every online order I've placed has encountered major issues and delays, resulting in huge headaches. Their customer service is AWFUL and give you the same lines over and over without offering any actual support or helpful information. It's been 16 days and I still don't have my most recent order -- and I don't even know where it is. The tracking on it stopped updating last week. No answers from Zara.

Never buy anything from Zara online, this is what you'll get.
These came all bent up and chipped, like somebody stomped on them and still tossed them in a shipping box carelessly. They'll also try to CHARGE YOU for returning anything. It's hard to get a hold of anyone. This company does not care about you or quality.

I have 6 grandchildren and have to start my Christmas shopping early. Because it was over 30 days from date of order Zara refused to exchange even though the tags were still on it. All I wanted was another pair in its place. All my other returns from other companies made exceptions during the holidays. Zara - you just lost a customer! Never again!

On multiple occasions I have bought clothes that rip or shrink with the first wash, but I still shopped here. Never again! Because they mock the oppressed ppl currently experiencing genocide. They are the lowest of humanity!

My purchase was for Christmas presents which I received November 27,2023. The items were not what we expected. So I requested a return authorization label to return the items…. And was flatly refused they have a 30 day policy but as we all know if it's a Christmas presents, you have to order it ….receive it …wrap it…. And give it. A day or two passes then the clothing is tried on. Doesn't fit then you request a return authorization after the New Year's in which everybody still on holiday vacation. So a few more days passed because you cannot get anyone on the phone…. It's a holiday.
At this point, I am stuck with items…. They don't fit…. And my granddaughter loses her Christmas present.
I have never been this mad in my life that they would not for Christmas extend their return policy. Never order again from Zara.

I purchased a swimsuit at Zara's Disney Springs location in Orlando on 5/27/23. After wearing the swimsuit once it faded. I did not realize that the swimsuit was defective until I was back at home in North Carolina. There is no Zara retail store close to me so I called the company on 5/31/23 to let them know what happened with the swimsuit [I had to call two times to get an answer] I received an email on 6/14/23 stating that they regret they cannot help me since this was a store purchase and only a store manager can accommodate or deny my request. So basically I have to drive 10 hours or pay to fly to the nearest Zara to get my money back or do an exchange. This is totally ridiculous. Needless to say I will not be going back to Zara.

Terrible company! Zara is no grateful for its loyal clientele whom is very patience with this company which for the most sales items that are almost disposable; ZARA clothing start to brake up from the first time you wear it.

They sent me an incomplete order and haven't refunded me yet. I wanted return the second order as the items look cheap.I was away for 3 weeks and they refused to return the item which were not even on sale.

I love Zara but not anymore. I normally buy in store, but this time I decided to do an online order. I returned two items for the 3.95 shipping fee. The items were only tried on once. They were returned with all the tags. Zara indicated that one of the items was previously worn which it was not. I reached out to customer service, and they stood by not allowing the return and shipped it back to me. So now I'm out an extra $3.95 for the return shipping and an ugly ill fitting shirt. I will never purchase anything from Zara online again. If you are going to purchase anything from Zara I only recommend doing so in person so you can try on the items there. Then you won't get stuck with an item you don't want. Hop on over to check out the reviews on Zara's Facebook page. 99% of the customer reviews are a 1 star.

Worst retail customer service I have ever experienced. Don't shop here, and don't trust them. I returned something by mail to there warehouse and they never refunded me even though the return tracking number showed successfully delivered.