Zara

Ill sizing. Unhelpful exchange service during covid. No one answers their phones after holding for hours. And this was me trying to make sure an item was available for exchange at a specific store before I drove there.

Ordered 2 pairs of pants. Never got delivered,,,
Zara could care less... they said it was delivered,, spoke to javier?
Wouldnt even give me his last name... basically said i am lying...
Stick with amazon
NEVER AGAIN

April 26 I bought four T-shirts for my 4 year old son. When you receive T-shirt, I did not pay attention to quality problems, and taking the T-shirt to wash. When I was folding clothes and found a hole in the sleeve. I sent email to Zara's customer service also attach photos. They say that T-shirt is not their quality problem, but It is my handling problem. I asked that I bought a total of 4 T-shirts, why there was only one T-shirt got problem, they still considered it is not their quality problems. A cheap $6 dollars a T-shirt, even if Wal-Mart will give me a replacement, such a large clothing company like Zara ignored their own problems, and kept stay it is customer's problem blindly! Speechless!

Hi, don't shop at Zara or any Inditex stores because they don't pay their workers. Also the factory owner disappeared with all the money that workers should have gotten. With that shoppers are finding notes in their clothing that said "i made this item that you are going to buy but i didn't get payed for it". Thanks for reading my review, hopefully it will change your mind about shopping at these stores.

Typical story of Zara: price that was labeled on merchandise was not honored by rude manager ( Berlin store) who would not give me her name and tried grabbing my phone ( see below) when i tried to video interaction I had multiple exchanges with Zara Cares until i realized i was dealing with an unhelpful BOT Zara must be the most arrogant, customer unfriendliest retail enterprise out there

Seriously.
You could tell the designers at Zara had changed a few years ago but now the garnents are just completely woeful.
I look every week to see what is new in store and want to buy nothing.
Zara is taking this whole 70's revival way too far. The clothing resembles that of garments you would expect to see in a second hand shop.
What has happened to your signature skirts, ans the cutting edge dresses that are the Zara trademark?
And I am not even going to go there with the shoes, they are all awful.
I'd say I am not the only one who feels this way and this will definitely be reflected in the UK sales figures (outwith London of course).
Please, please get back to your former greatness. It has been over six months since I purchased anything from Zara and if the design does not improve I am afraid I will not be back.
I used to be a regular customer buying more than one item every month.

Thank you.

I ordered about $250 worth of items from Zara's online store, only to receive poorly made garments that were already falling apart. When I contacted Zara to let them know the $70 dress I bought arrived with button elastics snapped off, buttons scratched from color, and seams falling apart, they responded back to say that they denied this a result from their manufacturing. What else could be the explanation then? Did the garments start to disintegrate during shipping? Unbelievable. I'll never be shopping with them again.

Worst customer service experience and repeat offender too. Instead of simply telling you an item is out of stock, they send a completely different item (I ordered pants and got a beach sundress?). Or they don't send the item at all and still charge you for it. Worst still is customer service, which will refuse a refund within 30 days despite their own failure to deliver and impress. I have so many items with tags still on them that I either did not order or was not able to return given their lackluster "policies". I'm a long time shopper and will be taking my business elsewhere.

Purchased 4 blouses. Asked if there was going to be a sale soon, representative told me 'no.' The next day, all 4 were on sale (ie. 49.90 down to 35.99). I asked for refund credit of difference in purchase and sale price, zara representative laughed at me, advised zara never gives any credit - unlike Nordstrom, H&M, Macy's, etc. Told me if I return them and attempt to buy at sale price, zara has right to refuse purchase. My daughters and I used to shop zara - never again. Best to avoid zara completely.

Bought 2 dresses and returned them both due to odd sizing issues. They refused to return one of them as they claim that the tag looked like it was reattached. Spoke with customer service (worst ever) and got nowhere. In the end, they treated me like someone who wears clothes for awhile and returns. Refused to believe me. They upheld and value their policy and seriously $35.90 over customer satisfaction. NEVER AGAIN. I'm boycotting Zara and returning what I've ordered recently. Unbelievable in this day and age of sophisticated online retailing, how crappy their customer service is! I'm an avid online shopper and never came across this before! They need to go belly up to realize how important customer service is.

Bought a full-priced jacket from Zara.com.It fell apart within 3 wears.
Called customer service got the run around for 1 week, then then finally called me back to say, their product is not defective because it went through manufacturer testing. So basically, too bad so sad it doesnt with stand actually wearing the jacket. The customer service people are just told to repeatedly apologize for the bad outcome they are supposed to del Vet to the customer from the complaint department that makes these anti-customer, pro-zara profit decisions.
Im sorry, but saying sorry does not give me back the $200 I spent on a garbage jacket. Zara is the fashion retailer from ***!

I bought a pair of "shoes" online. I only had to wear them once to discover that they were torture devices disguised as shoes. They hurt so bad that I was limping by the time I took them off. I sent them back and was told they were not in "returnable condition."
Customer support refused to do anything and could NOT have been more unhelpful.

The quality is usually pretty good, prices are reasonable and it's easy to find stores in major cities. And of course there is the online shopping experience, but I wouldn't recommend it simply because you can't try on the clothes beforehand.

I've ordered online from Zara my time, but all the sudden when I place an order it's delivered, but the ordering records only show that orders have been shipped therefore you can't return anything because of the clinch in the software i presume. I've been trying to return an order I received since June 7th. They finally told me to leave he items as my local store, that resulted in nothing being done. Received several emails saying I'd get a refund in 24 hrs & still nothing. I finally had to file a dispute with my bank to get a refund. Looks like I'll have to do that with a few more orders... Really Zara get it together!

Awful company. Had my return for 14 days, haven't refunded. Can't get anyone to actually help through any of their supposed customer service options, they just keep repeating that it's been forwarded to the relevant department. Utter scum of a company. Going to start a chargeback through my bank then never use them again.

Never shopping online at Zara again. I returned two of the lace-up heels(ones that look like Gucci knock-offs) in the mail, but was only refunded for one item. Their reasoning was that since "they only received one item", it was assumed I never returned it, even though the receipt inside was marked with two returns. My guess is that someone stole the shoes in the delivery process. I shop online all the time, but have never experienced a problem like this until I ordered from a store like Zara. Zara online/customer service is unreliable and unhelpful. I was never refunded for the item that I RETURNED. Please avoid using their return mailing service. As a result of this frustrating issue, I am never ordering from this stupid store ever again. Bye bye knock-offs.

I placed an order for a christmas present 12/1, on 12/8 I received an email stating it was shipped. 12/12 I called for a tracking number, was given it and the shipment was no further along than a label created. I called again to find out what was going on, was told they would look into it and call me within 48 hrs. Still never heard from them. Called again. Finally got a call 12/16 saying there was an incident with my order, did I want it or did I want to cancel. Asked for it to be shipped express so I would have for Christmas, Now over 2 weeks since order placed. 24 hrs later order still not shipped and was told express can mean 4-9 business days. But would not be charged till it shipped. (except I was charged 12/9 already) Cancelled order and requested refund ASAP! Will never deal with them again.

I bought a suede waistcoat from which several of the fringes fell off the first time I wore it. The store weren't interested so I contacted head office who said I could send it to them ( at my own expense) to be 'reviewed.'I received a very cursory email several days later to say that the damage was due to 'wear and tear' and it was being sent back to me!. I spoke to a 'manager' who was obviously completely uninterested!
What terrible quality if they think this is acceptable?! Rubbishy customer service too.

I purchased a coat before Christmas the lining was falling out of the cuffs and I brought it back 2 days after their 30 day policy! I live out of town over 100 km from store I'm a senior and am handicapped! They would not give me my money back on my credit card only gift card! Also wasn't to buy back coat at sale price and get it fixed but they said no! And they did not have any more in stock anywhere! Store manager said this is our policy and I called customer service line and they said the same thing! Would not let me speak to someone higher up! NO CUSTOMER service!

Bought t shirt I really liked in La Rochelle - one wash - it shrank... back to store - unconcerned when I didn't have till receipt - how else could I have it than buy it - really good security in store - manager stopped mid sentence with me to talk to someone else. Shan't buy anything else there again - t shirt too small now to look good so I shall wear it and show & tell everyone how rubbish Zara is now... come back M&S - all is forgiven and appreciated now - they really care about customers!

First they do not honor price adjustments & they don't follow up when your order is lost or doesn't arrive within the stated terms. I called customer service over 6 times for them to open a case then they don't follow up on their cases. They charged my card for the full order which I only received two items. They never contacted me about the missing items or bothered to follow up but went ahead and charged my card. Their customer service is really bad! Will start looking elsewhere to shop.

Bought items online feb 8 and went to return them on March 10 as they were too small for my daughter with all the tags on them and they didn't return it. Like wtf! Will never shop here again. Most places will give you a credit but they don't make any exceptions. Bull$#*!!

Honestly, I love Zara. They have some of the best basics and amazing quality jeans.

I purchased two pairs of their Mom Fit Jeans and I am in love. The quality of these jeans is a 10/10 and I will be most definitely be buying more. They're true to size and don't shrink/stretch in the wash.

Shipping was super quick, only 6 business days.

I did a quick video review to show you the jeans and my thoughts. Hope this helps make your decision easier.

For reference, my dimensions are: 115lbs, 5'4,25in waist (I purchased the jeans in size 2)