Zara

I had ordered shoes on line, Zara sent me a totally wrong pair of shoes and instead of red they sent me a pink colored shoe. I called and was told to either send the shoes back or take to a store ( which would be faster) I did that the following day. I was told they would mail me the correct shoes that was 7/21/17. Today, 8/7/17 I decided to follow up and was told sorry we don't have that shoe type so you're just going to get a refund. I love this store but I don't think I'll be shopping there anymore. At least not on line.

I really like Zara in terms of their variety offerings. However there some questionable practices, which happened to me twice. I have returned some online purchased items but in the return receipt some of the items were missing, I had to call them to claim the missing items and then they ask for proof. I provide them with return label tracking no and tell them to check the weight of the shipment. This is such a headache! I was not able to get a refund for all the items I returned. After reading the reviews here it looks like I am not the only one experiencing this issue. I believe they will put an end to this to prevent a potential class action lawsuit.

Worst brand I ever shopped with, I bought a white shoes on 15 th of october 2022 and today is 23 December 2022. I just wore these shoes three times and the rexin material of the shoes are tearing apart.
Don't buy any thing from this brand.

The amount of times I've ordered from Zara and brought the next day delivery option or precise delivery and they have never once met the expectations of special delivery. They shouldn't advertise next day delivery if they're not able to meet expectations. I'm really disappointed as this has now messed up my outfit plans for my birthday meal. Thanks a lot Zara

Although I like their clothes, I decided to not buy from them anymore. I ve been loyal customer for years.
They basically DO NOT care about keeping their customers.
They misplaced my orders few time, other times they sent me wrong items ( not once, not twice,... 5 or 6 times)
I called just yesterday to let them know that I have received a wrong item ( shirt while i ordered pants), of course they dont have the item ordered and I asked if I can exchange size of a shirt that was in a separate order, the agent was not helpful and I asked to talk to a manager, they promised to call me back within the same day. Guess what I receive an email, the manager doesnt even have time to address the customers issues or call them back.
I had few incidents with Zara's staff and online customer service. I think i got enough

Extremely unprofessional and incompetent customer service. Package was late (still have not received it as of this post) and their customer support contradicted one another -- clear lack of internal communication. Waste of time and energy.

Zara sent me a pair of defective pants, they will not refund me or send me a new one.He offers me to return my pants, which is impossible from my country

I have proof that one of the Chicago stores gave me a used gift card for a gift card that I purchased and gave to a friend for Christmas. After waiting more than two weeks for them to look into the matter, they said that there is nothing they could do about it. Lucky for me I use a great credit card company that promptly returned my money when I disputed the charge and gave them the details. I will never shop at Zara again and I encourage everyone to stay away. Everyone makes mistakes and obviously they are not willing to admit it when they do. Shop at your own risk. I was not surprised when I went to write this review there were so many other poor reviews.

I purchased a shirt from Zara in Canada. I couldn't try it on first because the change rooms were closed. I talked to the sales rep and asked what the return policy was because I would be traveling to the US where I live and she said that there would be no problems to exchange internationally. That is the main reason why I bought the shirt. Now I am trying to get a refund on the shirt because it doesn't fit and they said I could not exchange it in the US and that I would have to go to Canada to get a refund. First of all, they did not give me the right information for return policy. Second, it is very inconvenient to close change rooms at random times. When I went to the US store, the cashier told me to call customer service and that they would send me a Mail label so that I could mail it back to Canada. When I called the number customer service says that they can't do anything about it and that I should just swallow my losses. This is not how to run a business especially like Zara. Beware!

I found a shirt I wanted to buy and went to the register. They told me it was blocked and couldnt sell it. It had a price tag and was placed on the floor. Yet they would not sell it. Thats ridiculous! What kind of store is this? Dont recommend Zara Woodland Hills at all. Spoke to manager and she just gave me a brunch of garbage without a honest explanation.

I am a huge fan of Zara clothing. Their stuff is always so chic and on-trend, at a reasonable price. I particularly like their A/W range - their coats look super expensive.
One downside to the brand is their website. It is super complicated to navigate and the images do not clearly display the clothes.

I hate their customer service. I ordered a package and they claim it was delivered, but I never received it. Now they're refusing to refund me or compensate me in any way. Any other store would take the customer's word and resend the items or refund. What if the delivery guy left in front of the wrong apartment, or stole it himself? I'm responsible for that? Hate Zara.

I bought a pair of jeans which turned out to be defective. The jeans were distressed and since the tear was in the back pocket I discovered it after a few months. I had barely worn the pants and they were in very good condition other than the defective part. I tried to exchange it at the store and by calling customer service and they refused to exchange it. They claimed that it was not defective. It was a complete waste of time dealing with them.
Every time I've been to one of their stores the line to pay is ridiculously long and no one is in a hurry to help or get the line to go any faster. I guess the time of their clients is not important to them. Also, the quality of the clothing is bad too. Stay away, it's just not worth it!
There are so many other clothing companies that offer good products with good service. I wish I could give them a negative or no stars... You deserve better!

If I could only give zero! The worst customer service ever! I bought a jacket, after two days the seams opened up. The manger was disgusting! They told me they won't take the jacket back or fix it! Their online service could care less!

Was fan of Zara for years. And Got wrong package from my order at Monday. Nothing is same as my order. And I contact them on web chat. Let me check and type every iteams no. Type to them. They tell my I need pack them and return to ups which is fine. And I was asking how about my order. Wait and wait. One thing out of stock. Ok! So replace my order. When I can receive? Next week?! It is unacceptable. I suppose wear those for and important meeting. And very things goes wrong. Also they let me find return label type to them. Not happy with it! Waste my time

Received Christmas gifts that do not fit. All tags on. In Zara box. Store and online refused to offer a return, store credit, and support as there was not a receipt. This was a gift and we are not asking the giver for a receipt. I wonder what cultural norms the owners of Zara are following?

Appalling policy and customer service!
Would have given 0 stars if could
Submitted a return request within thirty working days of delivery,as the goods did not fit despite ordering my size! So Zara s inconsistent sizing strikes again.during that latter I had been on holiday which I explained to Zara and have a full-time job with two children after several days if trying to return online I contacted Zara who told me rudely that their decision was not accepting return as outside the 30 days - explained the above and that the drop off point is only open weekdays, also explained their policy not clear as DOES not stipulate whether it's working days or not. I suspect on other occasions they allow returns but still said No as my reason wasn't good enough. DO NOT buy online with Zara they have poor customer services policy and clearly have an opinion that they are such a big company that losing one customer is not of any consequence to them.I am now stuck with a crappy poorly made jumpsuit that would just about fit a 14 year old stuck thin teenage girl ( despite being labelled large)

Will be sticking with retailers that actually believe each customer is of value - poor poor customer service

I wore a pair of brand new jeans from zara once, tried them back on and they completed ripped down the leg. Brought them back into the store, and they told me I couldn't return them without a recipe (i got them as a gift and don't have the receipt). They said i needed to go to customer service in order to deal with this. They are such a pain. Not happy. I would like someone to contact me.

Is anyone at head office reading these revews, it's put me of completely from buying any thing from the store or on line, head office needs to pull there fingers out and sort there shops & staff out! ASAP

Got a second hand dress delivered to me!
Yes, a dirty, smelly, sweat marks, on the hem line on the collar-neck line, on the arm pits. The dress material had lint bubbles!
Moreover the dress had no price tag!
Never mind the smell, the dress was visible old and dirty!
And yes somewhere, some Zara person/people managed to package it and send it to me.
Now, because I had opted to collect my package from the store, I naturally went back to the Dundrum Zara the next day.
While the store manageress on shift (11. 01. 22) was equally shocked and handled my query to the best of her ability, with limited decision making rights- another employee of Zara at the refund counter decided to quiz me for the tag!
Absolutely horrendous expirience.
Left me wondering what was worse, getting an old dirty dress and be expected to generate a tag or getting a note from exploited sweat shops employees.

Can't believe how bad your customer service is! I did love shopping with zara but now ive realised how bad your company is considering your a massive company you think they would be willing to help your customers. I went on chat for over an hour to get no where constantly to be run round in circles with no help. Chat being cut of after a while and they take so long to reply to your message the time runs out for then to only ask for your name address email and order number again for the 5th time!

I ordered a lot of bits for my daughters birthday so payed for fast delivery to get it in time got a message saying package was delivered we were all at home but it wasn't delivered they must have gone to the wrong address. So contacted zara to see how to resolve this and because I have other big parcels from zara on the way to me I don't want this happening again so contacted to ask if i could have all my parcels signed for but they said they can't help me. Absolute nonsense they are losing loyal customers it seems. Can't believe I've never looked in to zara reviews.they are such a bad company!

My jeans got damaged after I washed it.
Unfortunately I don't have a receipt and such a bad luck my jeans doesn't have a tag inside so the manager of Zara in Stamford mall in CT and customer service cannot help me out.
Now I assum that Zara prefer to lose customer more than lose a pair of jeans.
Ps. This is my second time with bad experience from Zara jeans. First one got really big after first wash. It was a skinny jeans.

I ordered online on 9 feb valentine gift for my husband but today it's 17th I dint recieve anything yet. I called to call centre twice they said your order is delay nd u gonna get ur order on 17th. Now they saying u will receive on 21 st. Its a pathetic service. I am not going to order again