Zara

I shop at Zara quite often, whether these are offline visit or just enter this website and put stuff into cart.
What to say... convenient, what else. It doesn't take a lot of time for me to buy clothes, whether this is home wear, linen sweaters from Massimo Dutti or casual jeans.
I have no troubles with finding the right size as I know it perfectly and clothes always fits me good.
So, thank you guys, I would say... navigation on the site isn't flawless, but these are trifles to me.

I love Zara but not anymore. I normally buy in store, but this time I decided to do an online order. I returned two items for the 3.95 shipping fee. The items were only tried on once. They were returned with all the tags. Zara indicated that one of the items was previously worn which it was not. I reached out to customer service, and they stood by not allowing the return and shipped it back to me. So now I'm out an extra $3.95 for the return shipping and an ugly ill fitting shirt. I will never purchase anything from Zara online again. If you are going to purchase anything from Zara I only recommend doing so in person so you can try on the items there. Then you won't get stuck with an item you don't want. Hop on over to check out the reviews on Zara's Facebook page. 99% of the customer reviews are a 1 star.

I ordered a dress from Zara that arrived without a belt that should have been part of it. The dress did not fit so I returned it immediately with a note saying it was too large and arrived without the belt. They say I have worn the dress, which I have NOT, and that I should have contacted customer service to let them know there was no belt. Nowhere does it give instructions as to what to do when item arrives missing parts! Returning it promptly with a note of explanation should be enough! Called three times, one of which I was hung up on. Others say they will pass it along…then get the email saying no refund. This is ridiculous and I will never order from Zara again! Buyer beware!

WARNING***If you need to make a return don't expect it to go quickly. The reality is they don't want your return. They want your money and if you return the bag too. They don't refund you for that. I asked to speak to the manager because one associate was tell the customer about his life goals while there were 8 people in line. Then the gentleman was shuffling hangers and sorting the returned merch. Supervisor stated, "that's his job", I said "isn't assisting his customers top priority" and he said "nope, he's doing his job". No mater how many customers are waiting in line to make returns. Sadly they're more concerned about your money than there service!

I purchased a sweater and tank top for my daughter at Christmas. I returned back to town after holiday. The sweater was delivered with a run in the front of the sweater. Customer service would not receive return due to me passing 30 day return policy. Deeply disappointed on my wasted purchase. I would not recommend ordering from Zara.com. They lost me as a client and both my daughters after this purchase.

OK I heard from friends on a vacation that Zara is a great woman's clothing line. I order address in large and extra large expecting to return the one that didn't fit. I decided that even the one that fit made me look matronly, so I return both, they end up sending me an email saying that I did not follow the rules and one dress was worn. It was worn for all of 30 seconds maybe one minute while I was making the decision. No tags were taken off, though I don't remember what tags were on it. I have no recourse and that's a shame. I will never shop that line again.

In the store on Oxford st near selfridges. Fitting room booking g as air con machine stands unplugged. No aysytem. Waited for ages whilst lots of people finished trying on came out because assistants could not organise collecting unwanted items at a decent speed. Get a better system when you earn £2 billion a year

Do not shop here. Items are cheaply made with rough seams and no lining. Tried on an item and then returned it when I didn't like the quality of the material. Tag still on. Never worn. Sent back for return and they sent back to me saying it was an unsuitable condition and cannot be returned. This is the way I received it. It was poor quality. Just very sad return policy. Horrible customer service. Only order if you are willing to take a chance on getting a subpar product, cheaply made, with uneven and rough seams, and if you don't like it, you cannot return it.
I'm never been treated so poorly by Customer Service. Will never order from here again. Save your money or spend it somewhere else. They just lost a lifetime customer over a $50 return.
Now I am stuck with a cheaply made dress that I will never wear.

It has got to be one of the worst customer service experiences I have ever experienced, no body English enough to actually understand and help me with a package they lost. One person hung up on me, another said managers don't talk to people. They just repeat themselves. It's a shame I've been a customer for years never ordering anything again. Not supporting that.

I bought a pair of $48 slacks at full price. The gold buttons on the pockets fell off after wearing then for 3 hours. The store at La Cantera San Antonio Texas gave me a ton of excuses as to why they would not allow me to return the defective garment. They sent me over to the customer service number which was an absolute joke. I advise everyone to stay clear of shopping at the Zara. It is such a scam shop at stores that stand behind their products 100% of the time, I am so disappointed in Zara. I cannot tell you how much I wish I would've never walked through that front door.

Zara's clothes are not great. They're often poor quality, but hey...you get what you pay for. I've bought things from their store in the past, but have always tried things on in the store. This last time, I placed an online order. Not only did the order arrive almost a week late, but then I didn't have time to return it. Zara states that you get 30 days from the 'shipping date'. That's the WORST company policy. When you call, you speak to someone in a foreign country and you can't speak to a manager. They do not allow for store credit. Now, I'm stuck with clothing that I won't wear. Needless to say, I will NEVER shop at Zara again.

Purchased an expensive top in the Zara sale. Wore once, washed at 30* as per care instructions, and it shrunk beyond being able to wear it. Neither in store manager or online customer service via WhatsApp would refund me despite having the receipt dated within 2 weeks and the original price tags. Store told me to contact customer service. Customer service told me to contact store. No refund.
This is the 2nd top from there with the same issue.
Definitely should have read the reviews before expecting any resolution for faulty items.

Love Zara, clothing and delivery generally good. Have never returned before. However, needed to return a jumper. Code sent from zara and returned ASAP.3 weeks later no acknowledgment or refund. No reply on call, WhatsApp or Twitter. Spent 2.5 hours on chat. Sent confirmation of delivery and they still told me that hasn't been delivered to them. Will never use this company again. No interest whatsoever in customers.

Faulty product fell apart after a month. Reached out to Zara. Every time they asked for a picture, more information (never in one go; I'd provide them something and they wanted an additional detail). After all that now they want me to send them the product to issue a refund. So, 2 hours later for a $30 kids jacket - this has been the worst customer experience. This company is truly atrocious.

Buyers beware. During zara's sales the warehouse people take advantage of stealing products by claiming they send everything in the order. Meanwhile you receive half of the items, which were cheap. But nevertheless, they don't send you all the items. They claim their packages weigh much more than they actually do in their shipping labels. So that when you claim your missing item, the claims department denies your claim. I have to pay for an item I never received. Yes, cheap, but it was paid for. Meanwhile someone in their warehouses is stocking up their stolen items to sell on ebay, or some other platforms. Sick and deceitful and WRONG. Zara, do better than that.

Sent in a flawless return within required time frame. Received email it was not acceptable. Item was never worn, in fact, I had ordered a size larger. It did not fit. Looked them up on Facebook and there are countless complaints regarding the same issue. They are deceptive and scamming people.

The man who answers the phone is really great, very polite. He tries to help you, and is very professional. The women on website's chat are cold, and rude. I was also ignored for over 15 minutes by "Gema". She lied about my item return options, and was insanely rude. Stephanie, was equally cold, and unpleasant but less dismissive then Gema. I don't understand people who are paid to do a job, and feel they can be so unpleasant to paying clients.

I have shopped with Zara for years and have been a loyal/frequent customer. It infuriates me the amount of business and money I have spent with them for them to do nothing about a missing item in my package, except deny my claim. They simply took the word of the warehouse, with no proof. No video, no photo, no anything. The agent on the phone denied my request to speak to a manager or supervisor. Their response is they don't have one. How does this company operate? The worst part is that this isn't the first time this has happened, and you'd think they'd install cameras at the warehouse or something. Nope, instead, they don't take their customer's word or make it right. Instead, they steal my money/product. Zara is a greedy corporation.

Purchased two items there. A pair of pants and a black top. Disappointed. The materials for both items are cheap. Workmanship is cheap also. Lines ridiculously long to pay. Cold employees. Never again.

I ordered $400 worth of merchandise which was not delivered to me and they claimed it was with nothing but a tracking number. Not signed for and no picture. I had to dispute with my bank to get my money back. Terrible customer service. This company has no integrity.

Don't buy online. They make it impossible to get a return label and then when you call and wait an hour to talk to someone, they tell you the return window has closed. Really? They go by the date that they shipped the item, not the day you receive it. So because of holiday shipping delays, my return window was like 2 days.

Zara would not take two of my online returns because they said I did not follow the return policy and because my clothes smelled like perfume they would not return them. When I asked to speak to a manager about this policy, I was told that the manager was unavailable. I will never shop as are online again and I suggest you do the same if they can make such incredible claims without any founded information.

I would like to follow up with the fact that I just received my order back in the mail not only was the package not even opened. I went to smell the clothes because they claimed they smelled like perfume, which is strange because I don't often wear perfume. And we all smelled the clothes and didn't smell a scent of perfume on them. There is no way to prove this on either side and the fact that this is a policy that Zara stands behind is completely insane.

Quality is not that great. I ordered a bunch of cotton t shirts that showed up so paper thin. 2 were decent quality. The other 4 were not worth half the price I paid... I returned 4 out of 6. Returns are not free. I'm out 20$ in ship,return ship, and tax not refunded just for placing an order. However, I do applaud the fact they ship in paper without plastic bags. Probably won't order from them again.