Zara

I placed a large order on zara.com. When I got the order, one of the shirts had a black stain on the sleeve. I contacted Zara to let them know about the stain, and they opened a case to investigate if I would be able to return the item. They decided that I would NOT be able to return the item. On top of that, the shirt did not fit, so I have to eat the cost. Luckily it was $30, and not more expensive. I called Zara to discuss me returning the shirt and I was told that it was absolutely not possible. I've shopped on so many different websites and this has never happened to me before. I expected so much more from a company like Zara, but I will never shop online here again. The absolute worst!

Ordered product which showed as "deliver to the door" however, we never received it. I had a "chat" with a C/S rep who advised that she needed to investigate with carrier and I needed to call back in 72hrs. That chat took almost 30 mins for that result. I phoned C/S after the 72hr period and received that exact same story (need to START an investigation with the carrier). I had a reference # from my first conversation but nothing was on file. Asked to speak to a supervisor -- not one available. Another 30 min of zero help and the same story. Then she hung up. For a simple pair of $49 jeans, no exchange (even though she confirmed the jeans were available) and no refund. I have to call back in another 72 hrs. Treated horribly, told the same story with the exact same lines, and absolutely "no supervisor available" to help a customer. I will NEVER order from this company again.

I received a jacket as a gift for Christmas this year from my mother in law. It was one size too small. I loved the jacket and just wanted to exchange it. I called customer service and they told me that they could not exchange it because she purchased it outside of their return policy. They didn't care that I just wanted and exchange or that it was a gift - they don't have a gift return policy - even around the holidays. I called twice, both reps told me a supervisor would call me back, they never did. I tweeted at them, the social media message was the same - they can't help me. So I drove to the actual store in Chicago and was able to exchange the jacket no questions asked AT the actual store... which confused the heck out of me. It was the most annoying customer service experience I've ever had. I love the jacket, but I will NEVER be shopping at Zara again.

I ordered a package which was never delivered. It was missing. It has been a month since I am waiting for reviewing my case. No money back, no clothes... It is ridiculous! My package was missing, courier never contacted me and they do not contact me for over a month!

I love zara, I have purchased many good clothing items from Zara including these rainbow high heels that I got on sale for $16.99, I gave them to my friend Claire for her birthday on April 18th 2021(Born in 1967) and she started crying and snorting she loved them so much! She even decided to take them to meet Shawn Mendes in Seattle, and he loved them so much he grabbed her foot and snatched it off her. Pls Shawn if you are reading this give them back.

I must have taken leave of my senses to have even walked into a Zara store. I bought 4 items on June 1st. I charged them on a MasterCard. A week after the purchase my bank closed the MasterCard and changed it to a Visa. This was their doing, not mine. I was told the MC was a dead account and I shredded the card. Today I go to Zara with the receipt and 3 of the items but no MC (it does not exist anymore). They said I could only get a store credit. I said not good-I have the receipt, call my bank, they can explain about the Visa taking the place of the MasterC. I may as well have been talking to the wall. The lack of concern for quality service was ASTOUNDIng! It was like talking to a robot-"sorry our system cannot do that". No one in the whole company could make an exception. BEWARE! The cheap prices are not worth the aggravation they give you

I have been a client of Zara in Europe for many years and I used to love it. But here in Tampa, International Plaza Mall, the salespersons are very impolite and dishonest. Lately also the clothes are low in quality. I am very disappointed.

Tried their online store it was good, shipping was fast but when I went to the store to return they were upset and didn't like the fact that I'm returning at the store and manager was complaining and took her for ever to process the return.

Beware in ordering online, they screwed up my order sent someone's order and never refund my money, I demanded to speak to the manager and claimed that they don't have such a manager or supervisor. I went to Zara square one to ask helped and talk to them, promise that they are gonna refund my money but they never did. I will never ever going to buy any of their products, I am a Zara customer but because of this incident I will never buy any of their products anymore.

I bought some stuff online and they came after three weeks. When I went to retun they said the due due date is over. I called Zara.com. Two of the representatives said I could return them. I shipped the items back but they sent the items back to me saying they will not accept. They keep me waiting twice on the phone for an hour and then give me false information. No one should buy their stuff online.

Online business has always been my preference. I can choose it over and over again. Buying online is amazing and makes things easier for the customers. You receive same product at thesame price you get at the shop. In addition you have the opportunity to change the product if you don't like it. Online business is also less time consuming.

Bought pants that was on sale for $ 9.95 but when I got home, I was checking on my invoice, I noticed that I was charge $14.95. Went back to the store and complain, they won't honor the price that was on the tag & claimed that I change the tag.

Items I purchased were poor quality over priced I wore one item and the stitching ripped in 1 hour. When I tried to return them online it took 2 months for them to send me a retun label I had already sent them back! Then they said they wouldn't accept the late return I showed them the emails requesting a return so they changed their refusal to damaged product. They sent me poor quality products with sketchy stitching and then refused to take their crappy clothes back. Do not shop there!

Purchased a coat as a gift. No longer needed the coat and went to return it (as the purchaser), and instead of giving my a credit back on my credit card that I bought it with they gave me a gift card and refused to credit my credit card back. Now I am out the price of the coat because there is no way I am going to shop there.

Placed an order with Zara and noticed I accidentally selected in store pick up. Called right away to change to be shipped to my house but they weren't answering phones anymore. Then emailed them instead to notify them that I wanted this order changed or wanted it cancelled. Instead of doing so sent out the order anyways 2 days later without speaking to me first and later told me that it couldn't be shipped to my house or cancelled. Poor customer service!

I never purchase anything from ZARA. I tried to return some itmes from ZARA.com, they didn't accept it! They had just some excuses! My itmes all with original tags and good conditions! They didn't accept my returns, say its not smelling good. Very poor customer service! They stolen my money! Please be aware!

I bought a dress for my daughter as a Christmas present. It didn't fit, so tried to return it as soon as possible after Christmas while still trying to stay safe given the recent COVID outbreaks. Because it was outside the 30-day window (maybe 2 weeks outside the window?) -- zero options. No refund, no exchange, no store credit. I gave the dress back to them as I couldn't use it. I have never had a store be so inflexible especially in the pandemic.

Great prices but when you have to return any item its just not worth saving the money
They give you a very hart time returning
You have to request a shipping label (untill you figure out how to request it...)
Then it can take about a month to receive a refund
Bottom line they want to make sure you think again before returning any item

I purchased a coat from Zara online in Canada. I wanted to gift it to my mom as I was visiting my family. Unfortunately the style and size did not fit well, so she didn't like it. I was out of country for a month, so I tried to contact them, there was no email, no actual person on chat option and I was unable to make a direct phone call. When I came back, I went to the store in metropolis at Metrotown and very politely requested them to help me with the refund, the employee called the store manager. She just gave the customer care phone number. I called them, as soon as the person on phone got to know that I passed the 30 day return policy, he was not even willing to listen. There was no way I could do the return within 30 days in Canada. They don't accept returns in a different country, I was in UK at that time. All they keep on repeating is 30 Day return policy, I don't need this product, it's brand new, I can't sell it but Zara CAN. I work in customer service and I do exceptions depending on the situation. Zara really need to learn what CUSTOMER SERVICE is.

I shopoing this India now australia. Always good clothes and designs. Nice collection. Constant update. But dont do leather. Bring vegan clothes. Nice design. High end looks. But do sustainable work also. Dont do bad customer service, I am happy refund policy good.

A relative sent my children clothes from Zara for Christmas - tried to return/exchange after their 30 day policy and they wouldn't do anything- not even in store credit! I would've had to return this Christmas gift BEFORE New Years Day to adhere to their policy! Management, customer service, everybody adheres to this strict 30 day policy without any flexibility. Worst, most pompous return policy I've EVER dealt with. Will never shop here or recommend this store to anyone and I hope they go out of business for how they treat their customers.

I bought a bunch of stuff at zara. Com back in April 2016 and 2 items where missing $150 worth of stuff. I called and wouldn't get my money back. I am looking to make a case because I see here that I am not the only one!

The worst customer service l have ever experienced in my life. I lost my gift, l called customer service l have gift card number but they said they can't help me