Zara

I stopped shopping at Zara years ago for the only reason their return policy and customer service is awful. I recently received a gift for my son from Zara oh great. I had to exchange a straight exchange for size and they refused to do it. I contacted customer service and they still aren't resolving my issue or return. The item I want to do a straight exchange still has tags on never been worn it's a straight exchange same item for the correct size. It was a gift that was purchased in Europe from my in laws who didn't keep receipt would receipt even work here in Canada. They carry the item here the exact item I just need the correct size. I don't understand your policy it's ridiculous and I will continue to never shop there again and I hope to never receive any gifts from your store ever.

Every time zara deliver damaged clotes.
And not easy to return
Web sute not to mention you have no availability of anyone to help woth annoying rules.
This is last time I order.

Worst customer service ever. Yeah they answer the phone and read from a paper, whatever. But I had a package that they sent to the wrong address and it was sent back to them. I contacted Zara three times and I was never issued a refund. They said that the tracking number was never activated. SO WHAT?! IT's $53.00 It was definitely sent back and they're being obnoxious little $#*!ing $#*!es about $53.00 $#*! that was not delivered to me and delivered to the wrong address. GET YOUR $#*! TOGETHER.

I bought two basic Zara jeans in Granollers, Catalunya, just before summer 2017. Every time I wore them they caused me allergies in my legs. I washed them several times because I thought this might be the issue but even after several wash cycles, they still cause me allergies.
I decided to take them back (with the purchase ticket) to the store. They told me they would have to check with the product division since apparently they have not have too many complaints about allergies. I got a phone call back saying they sell "millions" of these Zara jeans and no one has complained before about allergies. And they tell me they cannot refund me.
I am stuck with two pairs of Zara jeans I cannot wear.
Very poor customer service. Will not buy again in Zara.

Wow! I thought I loved this store until I had a problem with a coat I purchased (Loved the coat!). This company needs to focus on customer service. After a bad experience on the phone in one store I called another store
Examples -phone rings 20 times at 10:30AM
Finally they pick up say they can't help and hang up on you. Call back as for mgr they hang up again KIng of Prussia location
Call another store -they tell you to call customer service. Ask for a district leader
And told we don't have one
Call CS they direct you to call the store! What a joke.
Great clothing and stores staffed with associates with no skill set for customer service

The worst customer service I have ever encountered. They refuse to budge on their return policy even if clothes are tagged and one day late on return. Furthermore they claim they will send you an emailed resolution and they didn't. If you try to get a manager or supervisor on the line it is impossible. DONT EVER SHOP THERE.

I was returning a shirt from the Ottawa Ontario Zara location ( Bayshore mall) the cashier had to call the manager to come and vitness or confumed it! I don't think it takes two people for that job! No other stores does that! No thank you Zara you lost my business because I don't have time to wait on people!

I bought a long-sleeved red dress from Zara on 5th Ave, NYC in late January this year. I loved the style and color, so when I saw that it was on sale, I grabbed it. I decided to hand wash it (as per instructions) first before wearing, since it looked like a store return. I was flabbergasted when I realized that the dress has shrunk! It was no longer a dress, but a blouse with 3/4th sleeves.
I am a new Zara customer and this is a huge disappointment. Of course I can't return the item anymore since it has been washed.
I advise new customers to NEVER shop at Zara- VERY POOR QUALITY! It's an embarrassment.

Returned an item after trying it on and deciding against it. It literally went right back in the box. I received an email saying that it will not be returned due to the dress being unsaleable. I called and they said it smelled like perfume. How could it? I just tried it on. Then I received a phone call to tell me that they will not be returning the item. I questioned it again. Charmaine, the customer service rep that called, said they willnot change their mind. I asked her to go get the item and smell it. It didn't smell when I sent it back. She was quite snotty. I asked for the president of the company's name, which she couldn't tell me. It seems like this is their way they treat returns after reading the reviews. This is fraud and unacceptable!

I had bought a jacket from Zara and the zipper always get caught on the fabric. In just 2 weeks the fabric got ripped. So I called customer service and asked for a replacement. To my surpise, they said they cannot do any exchange/rerturn without original receipt. They said "NO EXCEPTIONS" and I am really disappointed at their policy. Other big chain companies will accept my credit card statement and at least give me a store credit.

Never buy from ZARA (ever again).

Considering their busy sale season happening right now I ordered 3 times in a month online. 2 of the orders I did were pickup in store and 1 deliver to my place... the in store was awesome! After 3 days my order arrived and received an email that i can pick it up at the store. The delivery at home was great. I get to receive email all the time. About shipping confirmation then tracking number 1 day after... i got my package in 4 days. I do admit the 2nd in store pickup was a bit slow because of their outrageous busy store. Tooo many people and the line was just crazy but they didnt make ne line up anyways. I just have to say my order # and name and thats it. The packages I received were clean and dainty... i dont know about the other reviews by im pretty happy with Zara. And all the clothes. They have good quality.

I bought a pair of jeans for my daughter for Christmas. I bought them in November and she didn't open them until Christmas. They are too big so she wanted to exchange them for a smaller size. This is the second time I have dealt with their Customer Service. It's the worst I've ever dealt with. Because the 30 day return policy was up, they wouldn't EXCHANGE them. I was supposed to have a manager call me; instead I got an email that said they refuse to let us return them (not what we asked for) or exchange them. I could have let it go, but then I got the second email from them - This is the part that gets me... because I ordered the items as a "guest" meaning I don't have an account with them, they wouldn't exchange them anyway. So they only treat you with HMMMM respect (hard to say that word) if you are an account holder. My daughter has a ton of Zara clothes. Never again. Horrible horrible customer service - and then to say they wouldn't exchange them because I am "simply" a guest. My money doesn't matter is what they should say.

I have never read these comments or wrote reviews until myself got into this situation. I sent them back the 4 returned items and they refund only 2. Contact customer service and they said only 2 items received. What a lie! I put the secured stamp on, and places the items inside. So knly me and the returned department know how many I put. Either they are careless to get on the items out or take just took them without refund me the money. There is no proor or anything, so they can say whatever they want. Thanks for this lesson. Zara is unreliable. I will never bought or looked anything from you. Bad company and staffs. You ahould be closing down

I have never had issues with Zara, in fact many of the products I bought have been quite good but, I bought a Oscar Marine X Zara sweatshirt with flocked velvet on the sweater and the velvet started shedding after 1 wash and after 2 around 60% was gone. I paid 50 dollars for a sweatshirt that I can't wear because it's so incredibly messy.

I purchased two items at the Zara store in Markville mall. I could not find my receipt. The day I purchased the clothing I was I. Line for the longest time with 10 bags and my gym bag I just wanted to pay and go. I bought my purchases. When I got home I tried the jumper I bought and it was a little small. I came back to return item and the manager was not nice at all. She said we need receipt as proof you purchased. First words were an insult. Are you kidding me You treat your customers like shop lifters? Needless to say in stuck with clothes that don't fit. However end result is I will NEVET shop at Zara again and once i shared this story with my family no one is going back again. I lost out on $60.00 but Zara lost out on thousands.

I enjoyed the design of Zara products, especially the patterns of the sneakers. From trendy and fashionable shirts to unique and distinctive footwears, Zara offer a variety of choice for those who appreciate the importance of dressing with taste.

I bought a blouse a couple hours ago at Zara's Scarborough Town Centre, in Toronto. I didn't want to try at the store because it was so crowded. I loved the style and check the size and decided just to pay for it and came home to try it on, immediately I noticed it has a terrible odor, I did not noticed at the store, sadly it looks that this Item was already wore, the terrible smell in the armpits tells everything! And these marcs inside the blouse, are the proof it wasn't new! I guess somebody used it then returned and this company does not care about it and they place price tags and display it again as nothing happens. My thoughts are they say: "other customer, (like me) wouldn't notice this at first so we can deceive that customer and sale it again! That's what I think is their mindset. Very disappointing! For sure I will return it tomorrow and never buy something from them again!

We are very frustrated with Zara Customer Care attitude. Zara.com sent our merchandise to the wrong address. Zara's ordering system is completely dehumanized and not controlled by employees. We contacted Zara Customer Care. First person called herself as Collette refused to help. She was extremely relactant to connect us to Customer Care supervisor in charge. Finally person who called herself as Jasmin talked to us and categorically refused to take responsibility for Zara's mistake suggesting customers should control all zara.com operations. She was extremely unfriendly. We understand that it is zara.com as merchant responsibility to control flows, not customers. Instead of helping customers Customer Care employees are behaving carelessly. Looks like they have common attitude that dominates in most of businesses located in Manhattan. Very sad!

Whilst great clothes 20mins to be served at their counter in the middle of the day is an absolute joke! Then try calling to ask a question no answer at any of their stores, no answer on their customer service line surprise surprise! No answer at head office! Obviously the culture within the organisation

Purchased a men's belt for my son that did not have any tags on them. Went the next day to return the belt with my receipt (when purchased the clerk at Robson St, Vancouver, wrote on the receipt no tags). I was denied a refund because there were no inside/outside tags. I was basically accused of tearing the tags off at home. Called head office and was also denied a refund. I will NEVER shop at Zara nor will my two teenage kids who have money to spend. Thank you Zara for the POOR SERVICE and a reminder to me to shop local / Canadian stores only!

I purchased a violet from Zara at Ellante Mall Chandigarh, it looked nice but after 3-4 months the upper layer of the Product get tore off, the quality is too poor to purchase, I went to the showroom's manger, his behaviour was too rude and even he has no Sense to talk with customers, worthless product, even worthless brand. I suggest to all plz spent wisely your money on these types of stupid brands

Zara has the WORST exchange policy and Costumer service. I don't know how they are still in business with the amount of negative feedback i have read. They would not allow me to EXCHANGE an item for a bigger size on the 30th day. Even though the policy states you have 30 days for an exchange with original tags and receipt. There was NO reason provided. How pathetic. I will never shop at Zara again. So disappointed with the Yorkdale location manager.

I ordered a coat on line to be shipped to store nearby for me to pick up. After several days I got an email from Zara saying it'll be in the store on Friday, went to the store on Saturday to be told the order wasn't there yet. I was told from the clerk in the store I should be getting another email to let me know when it got there. A week goes by, I hear nothing, so I called the customer service, and the rep tells me she doesn't know when it will be in the store. So much for help!
So, I guess I'll wait some more, I don't know how long, but just wait-----