Zara

The customer service reps from Zara are the most unhelpful along with their policies. They don't care about customer loyalty and keeping good customer relations. Every store has the ability to make exceptions when the situation is right and especially if you want to keep a customer happy but nope according to their reps "this is our policy and no exceptions at all" and "other stores might do this but we do not" hmm sounds like an issue to me if all stores seems to be doing something good and keeping their customers happy but Zara chooses not to.

Worst customer service, ever.
Do better.

How can a company think what they did was a misunderstanding. I hope this company gets the back lash they deserve to the point that all stores close. Kids are dieing in Gaza and they want to make money off of it. My family is never allowed to go back into this store EVER.

I am standing right now in. Zara store in the Cyprus mall. I have been the recipient of very bad attitude and behavior from one of the sales representative. I noticed that I was not the only one who she treated like that during the time I was there.

The sad thing I that I like Zara Home and travel all the way from Limassol to come to Nicosia and go to my favorite store. I have done this for the past five years.

Today was just what I never would have expected. I am not sure if the lady is the Manager but she had no customer service. Rude and shouting too. If she is racist because I don't speak Greek then Zara Home has lost a customer for life.

I want Zara Home to communicate with me.

Very poor customer service and return/refund department! Very disappointed. I ordered 2 baby girl dresses for a gift and only one came (email said that there were 2). I've reached out to customer service 4 times already and they keep promising to have the return/refund reach out to me and no one has… it's been two months already! Disappointed!
I have very much liked Zara for their style and clothes variety, but seems like this may have just ruined it all.

Since Zara started allowing multiple items from orders to be returned in one shipment there have been major problems. The labels that were printable at home are coming back with invalid numbers forcing the customer to call customer service to get a useable label. Whenever Zara issues a label to your email, items from the shipment magically go missing so you don't get credited the money back.

I purchased two items that were on a sale. Each item was highlighted in yellow as discounted and it was advertised that there was a huge sale today. At the end of the purchase nothing was for sale any more and ended up paying 15-20 dollars more than we expected. I tried to chat about it with their chat option and there was just a standard reply saying that their item prices are subject to change. It was an awful experience! I won't purchase from them online ever again.

I am stunned and shocked and dismayed that people's loss and trauma. The genocide that we are witnessing in real time became something to be used for an ad campaign...just despicable and no heartfelt apology.

Got clothing stained with foundation all around the neck area. On bright white clothing. Clearly was already a return from someone and they saw the stains and sent it out anyways. Said item was out of stock and there was nothing they could do for me, not even a refund. Don't purchase from these scammers

I loved Zara until today. I was falsely accused of wearing a dress and then returning it. I called customer service and they again reiterate that I wore the dress and returned it yet in my profile it clears shows me asking for a return the same day and the next day ordering a larger size. I will NEVER shop there again.

Reps that are nasty. A truly horrible experience overall. Purchased a couple things. They refused to issue a refund after delivering to the wrong address. Horrible, rude attitude over the phone. Refused to return my calls for days.

Very difficult to talk to a person. I have items ordered and said delivered but not to my address. Need help to locate where they drop my package no help. When the company so big customer services is not important to them.

I ordered an item as a recommendation for a friends birthday. The problem was it got lost in the delivery so I went and contacted customer service as suggested. They kept telling me they would email me and never did. I took 1 month and multiple times going on the chat with them to get this resolved. I think it only got resolved because I have to keep demanding to a supervisor in the end. Would NOT recommend and worst service ever. I will be telling everyone about this experience for a long time and they will loose customers over this. They don't even have a save transcript option for the live chats to show there terrible service for the reviews

What has happened to Zara?!
I literally check everyday to see if there's a new editorial for Zara's online page…. So today there was and ……Ugh! Looks like "Gap" has taken over Zara. What the heck is going on?! I used to love the edginess and creativity of this brand, now I'm just so disappointed. My wardrobe is literally 90% Zara but looking at what's available online, I might as well just go to J. Jill or Banana Republic to get the same thing, and I'm NOT going to do that. I'm not sure where I'll shop from now on. Zara used to never disappoint… as far as modernness and really edgy design, now it's a complete yawnfest. No personality in any of the design. Just really playing it safe and blah.
And that's at least for the last three or more years. Is there a different creative director or what?!
I'm so disappointed.

I bought a sneakers from Zara to wear it on my vacation, it was good size, but it wasn't good quality it hurt my feet all around, and a lot of infection and blood came out from my feet. I swear I would rather walk with no shoes better than I wear it, it made my vacation with too much pain. I spoke with the customer service they said they can't do anything what quality we are buying this is last time I buy shoes from Zara. I am not finding my money on the street.

Zara decided to ship back my returns stating they had been worn. Tried on 2 of the 8 pieces I ordered, all back in the mail 3 days after receiving. UNWORN. So basically I'm stuck with 300 dollar of stuff that doesn't fit. Don't order from them. Don't do it. I was a great customer too.

The return policy in Zara by far is the worst I've seen to date, don't buy unless you hold that receipt for life. I just wanted to exchange they said no go home and call customer service so I did they had me on hold for a bit then asked me for my email to give me homework before they talk to you. I finished my homework got put on hold again just so you can give them answers about your transaction and to my surprise they have to email you back a yes or no for your exchange in 48 hours.
All they have to do like any other retailer is to swipe the card I used in the transaction common sense you would think, they said they are not set up for that. This is the most childish way to return something that just takes common sense on this corporation. I wouldn't even give them one star if I didn't have to.
Returns are easy stuff this is a job.

First time ordering online, will never do again. Attempted to speak to a representative three times to resolve an issue with my order. The two piece linens did not match. I asked if they had lined linen pants, neither rep knew what that meant. I could not get a English speaking representative. Worst experience with a retailer I have ever had. DO NOT PURCHASE ONLINE! You will be frustrated beyond belief. Absolutely TERRIBLE!

Zara's return policy is unreasonable. Charging $3.95 per return and per individual item if it's for 2-3 different orders, even if customers packaged together in one package to reduce waste and cost for Zara, will still be charged $3.95 for separate order returns. So if you return 3-4 different items from 4 different orders, you will be charged 4 times of $3.95. Which is clear attempt to profit at the expense of their customers and such unfriendly return policy. Zara clothing quality has always been hit or miss.Fabrics are so thin, color not true to what is shown online, stitching unraveling is one of my major issues with Zara clothes. The background noise on Zara's customer service phone line is always so loud that you can hear other people's conversations. Just so many things are unfriendly with this brand

What has happened to Zara?

Queues at changing rooms and tills in 3 central London stores (near Bond Street, Oxford Street, High Street Kensington) I visited today Wednesday and yesterday Tuesday. Stores not overly busy. Staff seem to be on a go slow and don't seem overly happy.
They don't care about customer service. They wouldnt give a credit note for an expired £50 voucher that I found in my home today. I misplaced it a year ago. I've shipped at Zara and Zara home for many years but don't think I'll shop there again.

I ordered multiple items and returned one dress which was too small. ZARA returned to me without refund saying it smelled of perfume. Tags intact, never worn, no smell! I had the dress on for aprx 3-4 minutes.
Customer service said nothing they can do. My guess is the dress went on sale and this is why a refund was not issued.

I finally received the lime green bodysuit I ordered from Zara, and even though it took longer than expected, I'm not too bothered because it looks just like it did in the picture. The fit is spot on—it's my size and it really suits me well. So, all in all, I'm pretty happy with it!

Well, it's a pretty good mass market store. If you need to buy something for your outfit and if you want to look fresh and modern, then you can come over this store and find something up to your taste.
For sure, the quality/price ratio of sold apparel here is on a good level, I mean you won't have a feeling that you overpaid. That's why I respect such mass market stores and this one as well.

I purchased a pair of pants that were returned within the 10 day return window. Zara received them and denied my return, claiming that the pants had been laundered. They were silk pants that would have been destroyed in the wash had I laundered them, they also still had all the original tags attached. They refused to allow me to speak with a manager or someone in the returns department to explain why they believed the pants had been laundered. I am filing a claim with my credit card company.