Zara

I was in zara home at 17:15 in Kingston bentall center I saw two coustomers they had something to buy and one of the staf she was in the till she didn't open the items to check them and then scan them she just scan all of them as a normal and when they went out the alarm start they came to check and it was two items she just put them into the bag and the coustomers they didn't know about them she was so rude to them and she tried to tell them they were shop lifters as a staff she was really horrible with coustomer because it was her fault it wasn't good for coustomer service in Zara they have to make really serious disition about her hopefully they doing that

Delays in executing the order, doesn't have filters to show cheap products first. Very good designs and good quality.

I will never purchase anything from Zara again. Which is so sad, i was so excited when Zara came to San Antonio. I bought some cargo pants, did not try them on there due to the fact that they were so busy, got them home and there they sat until i went to wear them and in the crouch they were torn, prior to wearing them i took the tags off including the tags with the washing instructions. The cargo pants were not altered in anyway. Took them back and told the lady the story and that i just wanted to exchange she was fine with that, she told me to go grab a new pair, i even grab a different color to purchase. When i got back to the counter she said the pants had been altered, i said no they hadn't been, she said that because i took off the big bulky tags from the inside that they had been and they could not exchange i told her the they weren't going to resell the pants even if they had the tags on and all i wanted was a new pair that weren't ripped. She said sorry so i asked to talk to a manager, unfortunately she said the same thing but added that they have a strick policy on returns, obviously they do not have a good customer experience policy in place. They treated me like i had stolen from them and i was trying to get one over on them. She also added that when i purchased the pants that the clerk told be about there return policy, which is a lie because they rushed me through the self checkout station and no one had told me anything about leaving the tags on incase i needed to return. The return policy says altered items. So upset that i now have a fifty dollar pair of pants that will go into the trash that i never got to wear. Buyer beware!

On Jan 19, at 1.30pm, in fairview mall branch, toronto. I lean on a table waiting for my friend in the fitting room. Zaras staff come over, push a small table against me, she lower her eyes and said in anger tone ask me not to lean on the table. She is in brown color, over 30 yrs old, has straight long hair to her shoulder. I told her she is rude and she could present it more politely, at least with a smile. She just walk away and I saw her complain to someone, then a guy in his 30s, 5'6", also brown color, come to me and tell me he is the manager, He apologize with no sincerity. I ask him the staff's name, he said under the company's policy, it is confidential. He did not give me his name either, so I suspect if he is the manager for real. One thing funny he said to me, if any compliment to our staff, we are pleased to provide the staff's name, if it is complaint, we cannot give you the staff's name by company policy. I write to zaras facebook, they ask me to give the detail in private message, I think they will investigate and watch the surveillance recording tape, but what I found out is... i never heard them back and they just take off my complaint message from their facebook, as if they never heard my complaint before, they just choose to cover it up!

I often order clothes online at this store. Here are reasonable prices and pretty good quality. Good service.

Genocide
In
Gaza you supported it $#*! youuu you support genocide in Gaza shame on you zara shame on you

I ordered some white eedge shoes from Zara on- line. They arrived with a complimentary huge black stain on the front. Only someone blind would have failed to see the stain. When I rang Customer Services the man's attitude was disgraceful. He told me if I wanted them I would have to order them again and pay twice with another postal charge. He said that a return form would come for the damaged shoes into my email account in two or three days and then I was at liberty to post them back and get a refund in around two weeks. I was on the phone for 30 minutes for no reason as he kept going away from the phone and at no time did he apologise. Therefore, with the phone call, the extra postage and the two week wait for the return of my money, along with the hassle of returning the shoes, I would guess I'm about £15 out of pocket because they sent out a new pair of shoes that should have been thrown away. Disgusted doesn't come close to how I feel. I WILL NEVER ORDER FROM ZARA AGAIN And I suggest that if you want to be treated well, you shouldn't either.

Huge wait to pay for items at Watford branch due to customers returning items at the checkout. Left after 10 mins in queue without buying. JUST OPEN ANOTHER FREAKING TILL!

I don't shop Zara often anymore. I used to. A lot of their clothes is not really petite friendly. And even if some clothes that are petite friendly, I found them to be too trendy or too immature to wear to my conservative work place. Zara online website is great. Shipping is relatively fast. They usually will ship out within 2 business days. And they use Fedex to ship to me. I never had issues with their customer service. Packaging is awesome, it always comes in paper box that warp nicely. However, quality is not that great. That's why I don't buy from Zara often anymore.
If I do buy from Zara, I really have to make sure quality is decent. From my past experience, Zara's quality can be worse than FOREVER 21. But charge 99 dollars for the same quality as FOREVER 21. I bought a blazer from Zara once, and accidentally got some nail polish remover on it, it initially melted the lining inside the blazer. And as I look back again, it kept melting the inner lining, and when it finally stops, it was a HUGE hole. I believe it was the nail polish remover had some chemical reaction with the lining. And I was curious enough to try it out on my other blazers from various retailers. I put nail polish remover on the inside lining of a blazer from other brand, and none of them have issues.
I hand washed a Zara white dress, as soon as I put in the water with detergent, the neckline area has purple dots all over. I washed some of the Zara's sweaters, tops, jackets. And some of them pill like crazy.
I do own a few quality pieces from Zara over the years. But not so much. I say at most 3-5 quality pieces over the course of 5 years shopping from Zara.
If you want trendy and super fashionable pieces, then buy from Zara. But if your goal is look for quality pieces that last years to come, Zara is not the best place for that. Zara's design can be better FOREVER 21 or your typical mall store, but the high price at Zara doesn't guarantee quality. Your 99 dollar Zara dress may not last you long.

I bought a bag from zara which leaked over all my clothes and damaged my clothes. This was a cheap quality bag. I then returned the bag to the store and zara then mentioned that will not help and not give me a refund due to the fact that they had printed an incorrect receipt for me on that day. This was clearly their fault and not mine. The receipt they printed said it was shoes' when I had never bought shoes from them. And it was actually the bag. Eventually they got the bag back and I have never got my money back. They are very tricky with the way they label their products on the receipts. So please be careful. Their bag was very cheap quality. I feel cheated by them after what they have done as I was always a very loyal customer. Is it not the issue about the bag, it was also the way this whole case was dealt with. They basically stole my money, cheated me, printed a receipt with incorrect information and took the product back. I am extremely disappointed and hurt. Please do not trust this company.

I used to shop from them a lot and I trusted them. Now I do not trust them at all after this incident and I am going to create awareness to other customers about this incident. If anyone wants to see pics of the bag or any other information please contact me and I am more than happy let you see what Zara really is. They were not even helpful to try and resolve the matter and the issue had been going on for more then 3 months. The bag at the end of the day was worth £17. I have spent literally over £2000+ on their products over the years. And they have now lost a valued customer. Until this is resolved, I will be creating awareness online and where ever I can to what they did to me. I will also not be buying anything else from them as they stole my money and stole the bag back ( as I was the owner of the bag, since I paid for it). I will also be looking at ways to take this further so if anyone would like to join me if they had bad experiences, please get in touch

I order a wool coat and blazer on 09/30/16, Zara sent me tracking number that the items will be delivered on 10/03/16. But I haven't received it! I called the customer services, but because of extreme weather, no one answered my call and they didn't even notice me when the phone services will be back. So I called next day again, still the same. Then I decided to sent them email. They email me back they will investigate my case. I wanted my wool coat so much so I called them about it. The customer services told me they will investigate. Two days later, I received their call that my case has been denied, after my strongly requirement, Zara told me they will investigated again. Two days later, I revcived their email ( not call) my case has been denied. I called them immediately, the customer services questioned me why I'm not home at 4pm when the package been delivered! Such an unerhical business behavior! The I requested to talk to manager, the manager left her extension number and her name and told me they revised my case again. Today, I recived phone call from them, they told me my case is denied. No refund, no apology! I sincerely feel the customer service are the theives and help Zara steal money from customers! I asked the manager on the phone what if this case happen to you, what will you do? She doesn't answer my question.

Avoid this company at all costs! I had three different problems with the same order.
Firstly, items did not arrive on time. When I checked the tracking I was horrified to see not only was it registered as having been delivered but there was also a stroke where my signature should have been! Needless to say I was horrified that this company would forge my signature thereby essentially stealing from me. I rang customer service who didn't seem very shocked which led me to believe this is a regular occurrence. They said they would look into the matter for me but my husband resolved it by contacting the courier company himself. Eventually the package did arrive approx a week later that promised.
The next problem was that the tags on the items showed the price to be 10 cheaper than what I had paid for them online. When I rang customer service I found them to be rude, disinterested and unhelpful. Basically they were unwilling to do anything about this for me.
My third problem arose when I booked in to return the items. I got an email from Zara saying the courier company would be emailing me within 24hours to arrange delivery. They never contacted me resulting in my fourth phone call to Zara 'customer service' to have to arrange the return once more. Today is Thursday and I am expecting pickup for Monday but I won't hold my breath! On my (hopefully) last phonecall to Zara I voiced my frustration in a very calm manner and I was disgusted by the attitude of the representative I was speaking to. Her apology meant nothing to me and her hopes that I would not have any problems in future was laughable considering the fact that I would have to be insane to order from Zara again. I mentioned to her that there were so many other good companies out there including H&M who offered me a discount off my next order once when I returned a faulty item to them. She didn't even respond to this. Please please avoid this company!

I did an online purchase through Zara app but unfortunately I found out the next day that I had the older home address in it. Wthin 20 hours of purchasing I called Zara costumer service about that issue. The agent told me that the package couldn't be delivered in my new address cause it was another state and told me that he was going to cancel the package and within 14-48H I was going to have an email for the refund. So I waited until Janury 12,2024 and I called again Zara Costumer Service and of course I had to tell again about the issue and asked for the refund. He told me that he was going to expedite and I was receiving the refund email from 24-48h. I called the third time on January 16 this time it was a girl and I told again about the issue and told her that I need my refund and not having it. She told me that the package was delivered in the older address. I told her that the delivery is not my responsibility but remains Zara costumer service responsibilityand the agreement that Zara have with the shipping company. My resposibility ended up on January 8th when I called Zara costumer service and they canceled the package. She told me that they were sending me the email for refunding but until now still I don' have that email. Attached is the proof of package cancelation from Zara costumer service on January 8th at 4:46 P.M. Zara Costumer service exists because of the Zara costumers and needs to offer a better and faster solution to them.

I will not be buying anything from Zara again, they have the worst customer service in the word, I spoke to a lady named Chanel, she is so rude. Zara has the worst return policy, if you don't have your receipt, you can only exchange for the same item it a different size, so, if they don't have the size that will actually fit you, you are stuck with the kids item.

Here goes my story: I made a purchase at Zara store, the store associate never game me a receipt, mind you, they have all the fitting rooms closed, so when you buys clothes, you have to take it home to try on and return back to the store if it doesn't fit. When I realized that my receipt was placed in my shopping bag, I call Zara customer service and I explained to them, the girl that picked the phone was the most rudest person ever, since I didn't get any help on the phone, I went to the store I originally made the purchase, the store manager told me the only thing I can do is to call customer service again and request for a e-receipt, the store manager wasn't much help either. I then called the customer service again, that Chanel girl was the one that picked the call again and hung up me. Then I called again, I finally was able to talk to a more decent guy who took his time to help by asking me for the last 4 digits of my credit card and the SKU numbers of the items I purchased and he gave me a claim number, he told me some is going to call me back within 24 to 72 hours, it had been a week, I still haven't received any call back.

Worst customer service ever. Won't ship products between stores and won't take payments over the phone.

Whoever coded the Zara website should be executed. Impossible to navigate, unaesthetic, and prone to waste your time.

I have stop shopping there as they make return policy so difficult. I am not even returning, I am just trying to exchange for a big size.

They lie about everything, and hope there company goes out of business for good. They steal your money and won't even give you your package on time.

Zara online has a terrible supply chain and customer service employees. In three occasions they sent me my order with missing pieces, the first 2 times they took a lot of time but they solve my issue but just 2 weeks ago I ordered clothes for my baby I ordered 14 pieces and I only got 6. I put the claim and they never answered me, I had to call 4 days after and talk to a supervisor, who told me that they did an investigation and that the box weight was accordingly to the weight of the full 14 pieces, after talking to her for a long time and explaining everything, she agreed to do partial shipment because they didn't have all the pieces in stock and partial refund, and the supervisor told me this was "AS COURTESY" like I didn't pay for my clothes and I was stealing from them, when they can not even give you proof of that. WHAT A SHAME ZARA! And with all the reviews that I have read online I can see this is a constant problem for you, a company like yours with such a name should do something about it! You just lost me as a customer.

Zara has worst return policy and its customer service level is way down than its competitors
I will never shop at Zara

My 83 year old mom and my aunts were stranded and neglected at Zara Paris today.

I was on a wedding trip for my niece. We were at Zara Paris Champs Elysee store and my wallet with $500 and 551 cash and all my credit cards and US drivers license was stolen from my handbag at Zara.

I asked the security and they DONT SPEAK ANY ENGLISH and they are so indifferent. I looked around the store for my wallet. I asked for the manager and I was with my 83 year old mom and her 60+ year old 4 friends.

Nobody at ZARA Paris tried to help. I am stranded in Paris with No money no credit cards. The store checks bags when people enter but they don't care if something like a theft happens in the store. Which we found out was EVERYDAY.

So I cancelled all credit cards and I asked all Zara security and manager. They didn't help. I went to the police and filed a report. The police will check the cameras and will see that THE POOR SECURITY inside the Zara store. And how my 83 year old mom and her old friends and I were left with NO HELP AT ZARA.

Horrible customer service and horrible security. Anyone can come with a knife even to steal or stab anyone. It's unacceptable in the US this type of service you would get better service at Mcdonalds in USA

I'm in love with the choice of so stylish clothes.
Very nice quality of the products.
You are the best!

I love zara clothes because of stile they made collection by collection the bad thing is that they have to concentrate on quallity more