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Zara has a rating of 1.4 stars from 1,077 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zara most frequently mention customer service, return policy, and credit card problems. Zara ranks 376th among General Apparel sites.
I shop at Zara quite often, whether these are offline visit or just enter this website and put stuff into cart. What to say... convenient, what else. It doesn't take a lot of time for me to buy clothes, whether this is home wear, linen sweaters from Massimo Dutti or casual jeans. I have no troubles with finding the right size as I know it perfectly and clothes always fits me good. So, thank you guys, I would say... navigation on the site isn't flawless, but these are trifles to me.
This is the second time I have returned items and they never make it back to Zara. It has been a month since I sent clothes back and it shows them still sitting at the post office. This is what happened last time. Also, the clothes are made for people who weigh 95 pounds.
Hice una compra en Zara. Es de $145 dólares. Pero me di cuanta minutos después que era muy caro y regrese todo pague con targeta Visa mire mi cuenta el día siguiente y no me depositaron nada llame todos los días me decían que espere CIEMPRE que llamaba llevo 20 días esperando y todavía no me devuelven mí dinero no lo recomiendo ciento que me robaron mi dinero nunca apareció en mi cuenta no recomiendo comprar en Zara pésimo
Date of experience: October 20, 2016
Zara supports genocide & k!lling children
Zionist madafakaaaaa bichhhhhhh madafffakkaaaaaaa bich bich dildo bich bich
Products used:
Trash plastic bag
Date of experience: December 10, 2023
Zamówiłem wodę toaletową, dostarczyli uszkodzony produkt. Jestem rozczarowany obsługą, napisałem do supportu, nikt nie odpowiedział
Date of experience: January 9, 2024
Hun laatste campagne heeft mij besloten nooit meer wat aan te schaffen bij Zara. ZARA STAAT VOOR DUIVELS!
Date of experience: December 11, 2023
قاطعوا زارا،قاطعوا زارا،قاطعوا زارا،قاطعوا زارا،قاطعوا زاراقاطعوا زارا الى ان تسحب دعمها للمتطرفين
Date of experience: October 23, 2022
I visited this Zara store today to return a purchase I made just yesterday. Unfortunately, I had an extremely unpleasant experience with the store manager. Not only was she unprofessional and rude, but she also falsely claimed that we had spoken the day before, which was untrue—it was my first time seeing her.
To make matters worse, she refused to process my return, insisting that I had removed the tag, which I had not done. I had the receipt and followed the return policy, yet I was met with unfair treatment and unnecessary accusations.
This experience was both disappointing and frustrating. Zara, as a global brand, should ensure that its staff provide respectful customer service and adhere to fair return practices. I hope this feedback is taken seriously to prevent such treatment in the future.
Date of experience: December 16, 2024
Today approximately 12 noon a representative from Zara appears to be racially abusive towards my family and I during our time here in the Virginia location. My daughters were treated with disrespect from this representative. I have my receipt that shows her identification number. I would like for corporate customer service with Zara to please reach out to Mrs. Sophia. Please please please
Tip for consumers:
Please have corporate service with Zara to reach out to me please?
Products used:
In store… however my concern is the abusive treatment my daughter and I experienced during this time at this location.
Date of experience: December 28, 2024
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