Zara

Refused her name as " manager" but sales person told us " Irena" Numerous throughout store (!) Items with SOME sale price.others not BUT same exact item...She refused purchase of EXACT two shirts.one marked sale price...one not.many taxks.same way! Some have sale price. Some not! Refused a Corporate Manager name including hers. Our purchase of two EXACT shirts. Demanded 27.95 and 49.99! ALL store racks have SAME problem...some full price...some sale...people, including us.leaving store...

So I bought a shirt through Instagram in a XS and the exact same color shirt in a SML. When the first one came, I realized it wasn't a good color for me and returned it. A few days later the other one came, I did the same but it came back and they said I wore it! What?!? I did not. I didn't even try it on cause the color was awful! Look at the material. Apparently there's a mark (that's not visible) and they won't take it back. This is such BS. I've never had this happen. But because of this I will NEVER shop there again and I will tell all my friends that I'll give them $10 to shop anywhere else. This makes me so mad because I never wore it and shipped it back the next day- when would I even have time to wear it? Come on! This company sucks!

This is my last time with Zara, will never do again. Attempted to speak to a representative three times to resolve an issue with my order. One piece did not match as THEY SENT me the wrong size! I asked if they can replace the item in delivery part 2 ( still waiting for it), neither rep knew what that meant. Worst experience with a retailer I have ever had. DO NOT PURCHASE ONLINE! You will be frustrated beyond belief. Absolutely TERRIBLE! You can see from the picture that the label is wrong.

I am visiting India from US. I had recieved zara dresses as gift which did not fit me. I went to zara store to exchange it but they refused as per their policy I did not have physical receipt even though tags were intact on dresses. I requested them and reached out to customer care for making exception as I am tourist here and going back home in 2 days. There was no way I could get the receipt. After multiple requests they did not cooperate. I just wanted to exchange the dresses as it did not make sense to carry it so far when they are no use to me. I don't know anyone here to whom I can give the dresses. I am very disappointed with their service. I have been to zara outside India, none of them are so rigid. This is my worst experience. They can amend their policy depending upon genuinety of the case. I am just going to leave the dresses at my hotel. Never shopping in zara india for sure.

I made an online purchase and unfortunately missed the return window by a few days (30 day return policy is a bit ridiculous to begin with, but that's their policy so, understood). I understand that I wouldn't get a refund due to their return policy, however the fact that they wouldn't even give me merchandise credit so I could exchange for something I'd feel happy wearing was very disappointing. The cashier told me I could call the customer service department and they would send me a return label, and that was not accurate. The person on the phone for customer service refused to put a supervisor on the phone to help mend the situation. Overall, I am very dissatisfied, and will never shop here again.

They are sending 3 out 6 dresses faulty and broken. 2 pieces are being ripped off and another smells like it has been properly worn, sweat and perfume. Online CHAT absolutely NOT working. App hangs up and even on laptop it doesnt work properly. Money gets deducted from some weird Kaswa Trading LLC. Really shocking ZARA about this mess

My daughter bought a dress online, it came with a stain on it. The same day she received it she requested a refund. We sent back the dress and they refused to give us a refund, claiming that the dress was worn. But the dress was not worn and we requested a refund the same day we got it. Bad and awful customer service. I hope they go bankrupt. I don't advise anyone to buy from zara

When you purchase any clothes In store or online. You have to be prepared that you are not able to return the clothes even it doesn't fit you. It is hard to try on when you go to Zara store because there is no enough fitting room, the managers in Zara store are rude when you want to return the clothes back to store when the clothes don''t fit you. They would throw back unfit clothes back to you as if their clothes are trash. They don't respect their own product. Be careful when you decide to buy their clothes, read the review before you make decision to spend money in that store, you will not be able to get money back anymore.

I purchased an item that was marked at $29.95, but my receipt and the business charged me for $49.90. I called to see if I could be correctly charged, but their only reply was that it was correct and my only option was to return it if I wasn't happy with the $49.90 price. I was very disappointed with the customer service and was expecting to be reimbursed for the price I thought I'd be paying for the item. The business does not seem very customer centered, and I will be taking my business elsewhere. Thank you and goodnight.

I ordered a linen top and pants. I did not even try them on when they came because the top was way to small, I folded everything exactly as it came, packed them back in the same package and returned it that afternoon for a full refund. 3 weeks later I still didn't have a refund so I called. They told me the top had an "odor" so they would not refund it! It wasn't even in my house for 30 minutes. DO NOT order online because they will make something up and not give a refund!

I made a purchase on June 30th of five dresses. I received an email confirming shipment but I never got the dresses and never heard from them until I contact them for updates on my order. I was told three out of the five dresses I purchased were out of stock?! Like, how's that even possible? I canceled the whole order. Super disappointed!

I placed an order online and paid for shipping, my package said delivered but I never arrived at my home, ZARA said to send it correctly and send a photograph (but that was not my address). I communicate again with ZARA and they send me an email saying that it is a single exception since they delivered the package satisfactorily, when obviously they didn't do it that was not my house! They made me feel like I stole something, terrible service.

Purchased clothing for a child, they sent them to an address that was not mine and I was told by customer service that the mistaken address was my fault, the clothes were sent to an address in California and I live Oklahoma.To be told that they are not going to do anything for me after taking my money and not delivering the goods this is poor customer service I will never give this company another dime I recommend that you stay clear of company

They try for money, but not for customers. I was going to exchange the size, but I accidentally asked for a return. As you know, returns are charged a return fee. But size exchange is free. I tried customer service at first by chatting. They said the return label has already been created, so it cannot be canceled. Then I said I had to pay for the shipping fee by reordering again. However, they said they couldn't cancel it because I had already requested a return. I just don't get it. All they have to do is cancel it and change the request to size exchange...They kept repeating that the system is so unchangeable.
It's not difficult because I asked before sending the item.
I have to pay the shipping and return fee twice.
I feel bad about wasting 10 bucks or so, but I'm really offended by your brazen attitude.

I order boots online from Zara. I received the package and the boots were damaged and they were very used. These boots were worth 100 EUR. I requested a return immediately and for a courier to pick up, i got an email saying a courier will pick up in 24-48 hours. It's been 10 days and they havent come yet. I am trying to reach out to Zara and they just tell me to wait. This is unacceptable and unprofessional. My experience in general was horrible

I ordered $180 worth of baby clothes. One of the items was a two pack of bodysuits. They only sent me one and when I called them they said their only resolution was for me to return the one that I needed to get my credit. They would not credit me for the one that they did not send because it was out of stock. So I ended up paying double for one bodysuit.

Their website was glitching and wouldn't allow me to return my item before the deadline. When I finally called them, it was one day past the deadline to return. I explained their site wasn't working and they didn't care. Now I'm stuck with the item.

Such a good clothes until you facing issue with an order. Customer service in US is poor! Several time I was told to contact them later, and then it turned out that it was too late and nothing could be done.

We purchased some boots for our daughter this Christmas in late November. Christmas day she opened the box, but the boots were too small. Size 6 is what she has always worn. We called Zara right after Christmas to exchange for the next size up. They would not ever consider it since it was over 30 days barely but over 30. We are stuck with poorly sized boots which I now read in reviews is quite common with Zara along with their terrible return policy. Who would ever buy a gift from this miserable establishment. Seems they just don't care. Well, there is one family that will never purchase anything from these rascals again.

This was my first time, I have ever shopped from Zara,, bad experience,, totally most exceedingly terrible quality,, I purchased shoes of Rs. 2500, a 10 days prior however it got torn from one side the shoes foam get isolated from shoes sole.and simply bear just 4-6 times. What's more, I can't make trade and return now. The name Zara is high however they don't offer such high caliber.

I am in the line for a long time second floor valley fare mall San Jose. Out of three different locations registers only one open and out of three only one person present. Should be nine persons in 3 areas. They gave it close just look good fir show but nit serving customers.

Be VERY, VERY wary of Zara. Try to make purchases only with a Credit Card. Because Zara has a faulty website and often, the money gets deducted without the order being placed. If the mode of payment if UPI/Debit Card, you can forget about recovering the money. Zara will first give a 14day timeline, and then, 48hrs from there on. Until you give up and stop calling them. The money? Well, you should have forgotten about it now. Don't worry. Zara or the bank will have it. Only you will never get it back.

I purchased a pair of pants in late May 2022 and I did not like it, therefore, I returned it immediately, of course with the tag. Zara notified me that they refuse to accept the return and sent it back in early July. This was a very unexpected situation because I have been waiting for a long long time to get the refund! I called Zara 3 times in the last 2 weeks. There have been no updates until now! Also, all three customer service agents I spoke to sound reluctant to care about my problem at all. They sound tired or sleepy which is very unprofessional. I would never buy anything from Zara from now on. I recommend you to find elsewhere to buy fashion products.