Zara

No reund on the retrun and noone to speak to.
Webchat feels like speaking with Robot, and times-out before you can get enything said. I never recieved £112 refund, but it's just not worth the bother to pursue... How frustrating...

I like the items that Zara makes. However, when you shop online the sizes are hit or miss. Therefore, I end up doing a lot of exchanges. Zara is one store that takes limited responsibility for their mishaps. Instead they blame the customer. They send with tags attached but the pants was obviously worn as there was dirt mark at the end of the pants. All I wanted was a new pants same size and return the one they gave me. I was told they had to an investigation…., really. They never offer discounts or anything when they mess up only apologies. Zara do better please.,
Customer service piss poor!

Set aside the fact that the quality of Zara's products is far away from the cool-looking pictures online.
When I returned my online purchases to the Pasadena store, they (with a condescending tone) refused to provide me with any proof of my returns including a printout receipt claiming "all the other stores have the same policy on online returns" - which is not true.
When I asked for the rep and the manager's name, their response was "We are not allowed to give out our names to customers." They said I have to wait for the email for proof of return - which I am still waiting a day later. Deceiving products, worst customer service, will not purchase anything else from Zara.

I live in a city where we dont have Zara. So on my trip to ontario i bought my husband a jacket there. I came back home only to realize there is a big hole in the sleeve, large enough that its noticeable and i would have to get it fixed. I messaged on their site as thats the only way to get in touch with them and they mentioned to me that i can only return in store so the item can be assessed by a manager. Well its now impossible for that since i live in a city where there is no Zara, so i would have to fly back to do what they're asking. I sent them proof of defects, receipt, proof of tags still attached. Its been 1 week since my purchase and they wont let me send it back, they wont give me a partial refund or even a credit of some kind because of the inconvenience. Customer care is horrible! Make sure you check your items thoroughly before buying otherwise this may be your problem too

Order a pair of the same pants in 2 sizes. Tried on the larger of the two sizes and the pair fit, so I initiated a return for the smaller size. Returned the item within 2 days of receipt. Zara is refusing to refund me. They sent an email stating that the item "showed signes of being worn." I never took the pants out of the box, so this is just a lie. I contacted customer twice to request to speak with a manager to dispute this. I was told that the decision would not be changed and I could not be transferred to a manager. Zara has lost my business and I am making it my business to tell others about my experience to save them from being scammed by Zara.

Refused return of online order claiming missing tags. No tags on arrival, so no tags on return. Item clearly not worn, in my possession less than 12 hours. They do such massive business they don't care if individual customers are satisfied. Will be glad not to contribute to cheap fast fashion's negative impact on environment. Lost money possible retribution for having shopped with an immoral company in the first place.

I ordered a pair of leggings from Zara, this was after my first purchase with them and they left the security tag on so I had to drive 30 mins to the closest store and ask them to remove. This time even worse! The pants they sent me where obviously used because there was a maxi pad in them! The tag also fell right off when I took them out of bag showing they had been worn. I'm absolutely sick.

I bought an $80 blouse from Zara. Per the tiny print on the care instructions, washed it once in cold water and it shrunk at least 2 sizes. Talked to Zara reps and a supervisor several times. They insisted that I didn't follow the care instructions They said to wash in cold water. I did just that. Got NO HELP whatsoever. Loved the blouse. Just wanted another so that I could dry clean it next time. I had purchased several other products from them. I have never interacted with a company that acted so unreasonably! Cannot let this rest. They are SO WRONG.

I purchased a dress from Zara and mailed back the item as it did not fit -- I have a tracking label and return receipt confirmation. I was never able to communicate with any customer service agents, the company would never email back, they don't issue refunds even if the merchandise is returned with tags within 30 days and they're unavailable to chat. All their customer service emails result in a bounce back and no one answers their chat windows. Horrible customer service and never received a refund. Zara is a scam company!

Terrible experience on two recent orders in Montenegro. After going beyond 1st order scheduled delivery, I saw that delivery was attempted a few times unsuccessfully, but with no email, message, or anything advising or enquiring about additional information. I had to contact customer care first requesting an explanation, to find out that the delivery was potentially late due to inputting a Serbian number (being from Serbia, having SRB number only) instead of a Montenegrin number. I have provided an additional Montenegrin number for the 1st order and asked for a 2nd one to be canceled, due to the entire hassle. As the request was out of cancellation policy, I have underlined then to use an alternative Montenegrin number for 2nd order as well. Outcome: The first order 03/6–4/6 still not delivered; second order was delivered; the courier has not used the provided Montenegrin number, but Serbian number via Viber. When requesting a delivery refund, customer care has advised that no refund is available due to the wrong number input and informed that courier is not obliged to use Viber upon delivery. 1) The Zara ordering system does not disable other country dialing codes. 2) Montenegro and Serbia have an agreement on the same tariffs for mobile providers. 3) With technology development, I would not say that app contact would be a problem for delivery service, neither clear info on this topic is available on the site. 4) Delivery status did not provide clear details of the problem, to be able to act accordingly. 5) The chat option technically very poor - not able to see history, problems with the scroll bar, response waiting time long, and info provided is not brief and complete, but have to contact on a few occasions to clarify the situation.

Honestly i love the clothes at Zara
But always have a problem with the lady who works in the Zara carrefour laval in dressing room she is old lady and really slow,rude and impolite
She insulted me several times because I asked her check the fitting room maybe you find a space….
And I complain the manager but it didn't make any difference and this made me Unfortunately can't go to Zara Carrefour laval and bad things is that it's not just me most of my friends also too

All I'd like to know is, is it really that difficult fulfilling an online order in 3 days - not even delivery but the whole processing? It literally takes Zara two working days to even acknowledge orders. Another 3 days processing and so it goes. Ordering makes it feel like we are ordering from China. The WORST turnaround time. Sadly, only one store in Cape Town. They could take cue from Cotton On, TFG, Woolworths in terms of turn around time, they completely suck.

Very bad quality, i was makes a shopping from ZARA marina mall UAE, AUH. One jacket i just used for 2 months. After i store it properly to the next winter, once i open it again i have seen a scratch damage from n the top lather pice. I decided that i will never ever to make any shopping again from ZARA

This brand has become insufferable to deal with, both online and instores. Spent over 40mnts in queue to try on a coat and then to pay. Advertised price £50 only for till adviser to say it has wrong tag on shld be £180...ofcourse manager wouldn't honour their mistake but both the manager and advisor's attitudes were shockingly poor. I promptly cancelled £500 worth of online orders as soon as I get home. I join the Zara boycott happily.

No quality found these days with Zara, everything brakes in first day or even hour.

You put your new shoes and until you'll get bus stop they are broken already, you took blouse from zara and you give more samples of disaster.

Thats very shame about Zara as nice clothing, but for to short wear.

Overall horrible customer service without providing truthful, timely communication which led to the situation where I am not going to get my package at all.

Placed an order for 10 items on July 2. They came in two separate boxes. One box contains a backpack, and the other contains only 8 pieces of garment instead of 9. The denim shorts are missing. I called right away and they created a case. Five days later they emailed back and said there is no incidence with their warehouse or carrier UPS so no refund will be issued. REALLY? So your warehouse staff never made a mistake packing tens of thousands of orders a day non stop? I called again, and the staff on the phone was impolite and cut me off all the time. She created another case per my request. I don't think they will do anything but I will give them one last chance to fix this problem (btw, only $22.99 + tax) before I involve my credit card company. The customer service staff they hired acted so poorly, unprofessional and hating their lives - they are better off contracting their call centers out to India or the Philippines.

It's so strange how the service online and offline differs. I spend quality time at my local Zara shop, but online shopping here is a nightmare. I see now that I'm not only one experiencing this.

I came on here because I could not directly review any of their items on their site. My first initial experience with Zara was frustrating. They have processes for returning items and they will not budge. However, once I followed their tedious process I received my refund, including shipping. Since then I have had nothing but good experiences with them. I order an item, I receive it within four days and it's beautifully packaged (instead of thrown inside a plastic bag which seems to be the norm with online retail). I have never ordered anything but baby girl clothes from them but everything I have ordered is the best quality and so unique. S&H is also very cheap (4.95) and QUICK. For these two reasons (quality & speed) I love Zara. To sum it up, it sounds like as long as you don't have to deal with customer service, Zara provides a pleasant experience :)

Zara is by far the worst company to deal with. They act as though returning a pair of pants 3 days after their return policy is a life or death situation. Absolutely no sympathy for extenuating circumstances. Will never shop here again. I wish there was a rating for ZERO on here.

Wow- should have looked at the reviews before ordering.

Ordered leggings- wore them 3 times and washed 1 time on gentle cycle (as directed) Laid flat to dry. Stitching coming undone.

Wanted to return these and be sent another pair so I contacted customer service and put in a claim - they denied it and I asked for it to be "reviewed again" but based on the previous reviewer who used to work there and says it all BS, I won't get my hopes up. Won't be purchasing from this site again.

Personally, I love Zara, I'm always shopping there. They are one shop you can go to where you know they'll have something different every time you go. Never had a problem with them, so 5 stars from me! Xx

Affordable clothes in different styles. I bought two jackets, material isn't all that great but for $40, you can't go wrong. Shipping is fast, returns are easy. Great selection of items. Browsing could be better. Zara's website looks like it was designed to view like a magazine or a photography website, rather than a clothing website.