Zara

For the fifth time Zara UK online did nothing about my complaint (either the manager was too busy to talk to me or return 'phone call as promised not made). It is without doubt the worst customer service I have ever experienced. Treating customers like this is a disgrace and brings your company into disrepute. I will not shop with Zara again and would advise nobody else to do so.

Zara has some of my most cherished shoes! $25.00 for a cute pair of boots? Just count me in! I really enjoy buying their clothing. All works together to provide you with the hottest looks. So much to choose that at times it can get frustrating. I suggest that when it comes to putting goods in the correct area, they could use some better organisational skills. The order came sooner than expected and my shoes were right in size and design. I'm thoroughly pleased with my decision to purchase these shoes. I still receive compliments. But with customer support, they could be swifter. It's difficult when you have people who don't react quickly enough. I don't have to sit on the phone for 30 minutes. I

I ordered from Zara for the first time on Black Friday. I was unsure about sizing, but followed their recommendations after putting in some basic measurements, then went up a size just to be sure. The items took a long time to arrive, as described by others. When I finally got them, they are about a size too small still, and the fabric is not very good quality. This makes me suspicious of where these clothes are produced. I attempted to contact the company, but the customer service is horrible. Hopefully the exchange is easier.

Never would I shop at Zara again. It seems they make the effort to be rude instead of polite. Obviously something is wrong with management or perhaps head office.
Maybe head office needs to hire secret shoppers. Purchase something, try on some clothes and then do a return. Find out what's going wrong. Because from my perspective and from a lot of other reviews there isn't much going right.

Seems like others have had the same experience as me! I ordered six items online and sent back four for being poor quality or looking nothing like they did on the website. They processed three of the garments but tell me they can't find the fourth and so won't honor my refund. So now I am out of pocket for a pair of terrible-quality jeans that I don't even have to use a a cleaning cloth! On top of that, their online customer service is rude and unhelpful. I've shopped at their stores for years but this was my first time using Zara.com. I definitely won't be using their online site again and probably won't bother going into a store either. Spend your money on better quality goods, elsewhere!

I bought a pair of shoes for my 2 year old son for $50. It fell apart after a week of normal wear. They refuse to replace this item. Do not ever buy from these cheaters. They have a European mentality and you will get nowhere with them Stay Far Far Away!

Worst customer service - no cares about the people giving them business and keeping their business open
No urgency
Long lines
Nothing is easy
0 stars. They deserve to close down

They gave me the runaround for over 5 months for a return made via Canada post, which was successfully delivered according to tracking number. But similar to what other posters have said first they told me to wait 10-14 days for refund to process into my account and when it didn't, they kept putting the case "under review" after every 48-72 hours that I would call them. In the end it was too late to dispute with my bank because of a 60 day policy from the date of order. Instead, the bank gave me a credit for that amount as a goodwill gesture. I am absolutely disgusted with ZARA's customer service and stealing my money. I feel like they did this intentionally so to not give my money back even though all items were returned to them. Don't wait and report them to your bank immediately because they will not resolve anything and except steal your money and give you unnecessary stress.

I bought quite a few pieces online, since we don't have Zara store in my town. I had a horrible experience as they just kept giving me partial refunds, over the course of a couple of weeks. I called many, many times, sent emails, Face-Book messages, and complained to Better Business Biro. Finally they refunded.

Zara has the most unprofessional employees both on the phone & via Chat. Including their managers. One called my phone from *******272 and when I answered, they hung up, this was just their way to say they called but not speak with the customer or attempt to resolve any issues. They all need to be retrained in customer service. Beyond their rude behavior, the clothes are overpriced with poor quality fabric. Do yourself a favor and shop elsewhere.

My 15-year-old daughter ordered some clothes and they will not let me return them until they speak with her about her account even though my credit card was used to purchase these. I wish someone would sue them for this seems illegal.

I purchased a dress and skirt for my daughter online. One item arrived ripped, and the the other began to tear after she wore it for a grand total of ONE times. That's sad. Also I recently read an article about how they don't even pay their employees fairly in the factory. It's not like they are offering bargain bin prices so it is sad to see that they are heading downhill. I will not be buying her anymore clothing from here anymore unfortunately.

I love Zara's clothes. They always have the most beautiful affordable collections, plus their app is perfect. The problem is (especially during sales) you got to have to buy as soon as you choose something or it will disappear. They don't save your basket not even for 5 minutes. And their customer service /tracking system everything that has to do with delivery really is just deplorable.

I wish I had read the reviews on Zara before purchasing anything from them. The customer service is absolutely horrible! They have the rudest staff I've ever ran into, and if you think you will get better service from the head office in Montreal, forget it! They are useless! They are happy to see you spend your money in their store, but if you are unlucky soul with an issue, good luck! My word of advice to my fellow shoppers is, save yourself the headache and spend your hard earned money some place else that cares and actually appreciates their customers. I am never shopping there again!

Customer Service of zara is terrible they don't care customer's problem and not even trying to fix their fault. I didn't get my order but customer service says we delivered it and your case just rejected!

One of the worst customer service and quality. Sent wrong items and then when I return it they do not account it as a refund DESPITE it being their screwing up so I have to continuously reach out. Two pairs of shoes have also broken in the span of wearing them for a month about 3-4 times max. Horrible horrible. End up disputing the charge on my cc who are more sympathetic to $#*!ty service an quality as Zara could care less.

I bought shoes at Zara, wore them a couple of times and they got broken where the stitches are. I didn't get no refund for it or exchange. They don't care about their costumes. I will not recommend Zara to anyone

There is no way that these positive reviews are coming from customers. Quality of clothing is declining and prices are increasing. At non sale times, the store is empty. Who is stupid enough to pay $129 for an unlined vest. Come on people. Don't be stupid.

Went to store on Newbury Street in Boston. It looked like it had been hit by a hurricane. Clothes everywhere including the floor. Line was 20 customers deep. There were closed registers and staff made no effort to expedite the process. This store is VERY poorly run and maintained. Disappointing because there were some cute clothes. I'm sure many left because of the wait and poor customer service!

Zara used to be good, but it's becoming worse by the day.
The zip completely broke as soon as I put the trousers on the first time!
I returned them and was stupid enough to buy another model to replace the ones I had just returned. Got home, tried them on, they do fit the seam in the outer side of the legs is extremely bad done!
Very poor quality, and I am surprised how they still have so many customers. The prices they charge for the rubbish quality they sell feels like a rip off!
They should be ashamed of their rating! I'm appalled..

Shopped at Perimeter Mall in Atlanta. Picked out $400 worth of clothing to buy.! Cashier and a little latin guy working who the cashier said is the manager. 1 lady in line took over 30 min to return several items. 9 people in line waiting behind her. 2 more left after leaving clothes on the floor. We asked why the manager doesn't help and the rude cashier said he isn't allowed to work behind the counter, that's company policy. We will never be back.

Every thing I have brought from Zara have been amazing. From Coats, jeans, jumpers, bags and tops. They feel more superior quality and more stylish than other high street shops. The prices are fair too.

Bad reviews on this site are mostly about customer service, which I have never had a problem with. Most of the unfortunate events are down to individuals working for Zara, not the Company, and people with a bad experience quite rightly vent their frustrations on here but more good reviews are needed. Overall its a great company.

(Also Zara sales are Fantastic!)

Sept 13,2022 West Edmonton Mall Zara,
I received terrible customer
Service! Manager/ or cashier's name is Karen.
I have never experienced such a rude customer service. Will not shop at this store any more! Worst