Zara

Really don't understand what everyone on here is talking about. I have been shopping Zara online for over a year now (probably at least once a month) and it's wonderful. Shipping is free (over 50 - very reasonable) and fast! I always receive my orders within about 3 days. Customer service is also very great. I have never ever had a problem. Ive had to contact them a few times via phone and they solve the problem super quick, within minutes! Just my last order I used my prepaid return label and decided I then wanted to return another item so I asked if I could have another one or would I have to pay for the second return myself (which would have made sense) and they sent me another one immediately! Zara is definitely my favourite go-to online store.

I don't even want to get into details, it makes me sick... Horrible customer service. When you ask some legit questions, even if they are different questions they sent you the same copy-paste message which doesn't resolve your problem whatsoever

I quite enjoy Zara because they have on trend kids clothing for my son. I do have to say, I think the kids clothing (quality wise) is better than the adults. The jeans generally last unless my son grows or plays exceptionally rough (generally wears in the knee area if it does).

I have not had a bad experience with Zara thus far and can order last minute items for trips that will arrive on time to take with. I purchase some swim trunks (for son) for our trip to LA and they have become his favorites. Will continue to buy with them!

Most of their kids clothing last the perfect length for a tall growing boy of 7.

Disappointed... had remained loyal to this company for years until I found out today what a strict refund policy it holds... no credit note/ gift voucher or any form of discretion no matter the circumstances... thought it may be useful for potential customers to be aware of this... I only wish I had known. Easy way to lose decent custom sadly... I will definitely take my custom elsewhere!

Only bonus, if there is one... it was a polite 'no we won't reconsider'.

My friend bought a top at zara and lost the receipt but it was charged on their visa and the tags were still on the top. Zara would not reimburse her or give her a store credit. Terrible customer service and for 40 dollars they have lost the business of all our HO staff as i am going to make sure everyone knows. Best advertisement is word of mouth.

I have an online order from July this year and I was too busy in bringing back for return until
Now. It was never worn with all the tags on
and online receipt.
Yet they refused to accept the return by saying it has been more than 30 days. I said I won't mimd having an in store credit to make things easier but they still refused.
What a non sense company and I will never purchase anything from them anyone. It does not deserve our support!

I bought blue cargo pants from Zara and the first time I wore them the split. They split on the seam of the butt and all I did was bend over to grab something. Additionally they we loose fitting, so this should have never happened. I strong do not recommend!

I'm not even a fan of the store but a friend gifted me a dress that was too small on me. No exchanges online. Refunds can be issued but will go to original c/card used, which means my friend is getting her money back. And if there's no store close to you, you're stuck with it!

My daughter is regular customer and three times she had a chance to buy their trouser and jeans and they ripped from different places. Recently again when she bought Jeans $69.90 they ripped from sean next to zipper. She went to exchange and they refused saying we don't know how many times you have worn it etc so she had to buy another jeans from American Eagle. It was ridiculous therefore, I called and spoke to the manager but she plainly refused to help in exchanging. I am surprised that how cheap material they use to make clothes for people that can be easily torn while wearing etc. I told my daughter next time no more shopping from Zara their customer service is very poor and they are looting money only from people.

I Bought these black office pants at Zara at $49.9 & after wearing them twice, the zip got stuck & broke off, i was at work & had to tie my blazer around like stupid clown!. Canada Store have over compromised on quality of these so called brand names!. Will never ever shop at Zara again!

Worst customer service, horrible staff in stores, return/exchange policy is ridiculous. I was one of Zara's most loyal customers. Spent thousands over the years, until I wanted an item exchanged after 30 days of purchase. I did not know about their 30 day exchange policy and that part of the receipt was rubbed off! I went to the store and they treated me like I stole something. The staff, the manager, it was ridiculous. They said I should talk to head office which cared even less! They refused to do anything and lost a customer over a $40 top that I was going to exchange for $100 purchase! Terrible company!

Bought 3 items on their website as presents for Xmas. Never received them. Zara refused to refund or reship the items claiming that I did receive them even though there was no signature on the delivery (said it was left at door, but there was nothing there). They conducted an investigation and decided everything was fine. I never got them and had to contact my credit card company so they could demand a refund on their end! Terrible customer service, horrible experience, never shopping here again.

I ordered several clothes worth of almost $300, but it's never been delivered to my house.
I called their customer service, who were very irresponsible, and rude. They didn't care about me not receiving package, but only claims that it's been delivered. Once, the customer service girl just hung up on me! Is there any place that protects and fight for customer rights? I'd love to call them about this problem!

I ordered over 40 items and realized one little blouse missing, contacted customer service and got a message that warehouse said they shipped the item. Swear God, I opened the boxes with my two kids and it was not there.
Do I have fun wasting my time trying to do the right thing over a little cheap clothes? No. I just simply can't pay for what I didn't receive. Zara cs says they can't refund nor replace at all at this point.( it took a while for them to figure out to answer me) I asked them to solve the problem since it's not solved on my side yet. I don't know why I have to write this on Christmas eve in the middle of baking cookies with my children. I don't usually write reviews. I'm very upset about their way of avoiding customer service. I won't pay for that blouse that I didn't receive. I'm getting a refund no matter what.

Something fish is going on with zara.com return.
I have many friends who say they never got refunds for returned items. When they called the customer service, all zara said was they didn't receive it! I didn't believe until it actually happened to me#!

This Shop does not understand customer care or service, i have tried for a week to raise a serious complaint and still no one will call me back. I have been deliberately lied too on 6 occasions and have had to call over 10 times as well as send 6 emails and still nothing!
The amazing thing is that the issue was there fault in the first when they sent me someone else's order! I would strongly recommend not using there online shop as if you get a problem like i did they will not resolve the matter.

I have ordered many items online from Zara over the past few years. Some items have poor quality but I have had luck with good quality for most. Unfortunately, in my most recent order, I received a cardigan sweater for my 3 year old that has loose threads on the edge that look to have been tied together in a knot. I contacted the customer service over the Chat functionality and it was a terrible experience. Not only did it take the representative 4-5 minutes to respond to each message, but she had me text her photos of the item and said it had to undergo an internal review process that takes 24-72 hours. THEY sent ME a defective product yet it has to undergo a review before they return or replace it?! I will not be purchasing from them again. If you decide to, you'd better hope everything arrives in mint condition.

Like other reviewers I think the returns service at Zara is terrible! Avoid avoid avoid buying online unless you are 100% sure of what you need and know you'll have time to return it. Customer service completely unhelpful too

I would give 0 stars if it let me. Purchased a very expensive, small trash bin ($70) that arrived cracked in multiple spots and unevenly stained. It isn't just for collecting trash, but actually a piece of trash itself! And when I went to go review it on Zara... it was gone... no longer in existence days after I ordered (Zara customer service has no explanation for this)... seems very sketchy, especially with the condition I received mine in. Customer service offered no reprieve beyond me having to waste my time and money to repackage this piece of literal trash and send it back to them.

So basically they have my money for the past about 7 returns. Noone there gives an answer as to why, its like pulling teeth, I wonder if this is even legal. Somehow I was told that one of the returned items they never received for like 19.99. They said I need to pay, paid it the second they sent me the link, and when I call they have no idea what I'm talking about! I have 8 case numbers pending, they are sitting on over couple hundred of dollars, and there no-one to talk to!

Zara offers great quality clothes and affordable prices. Never had any issues returning faulty items. Customer service is great too.
I have read some reviews questioning the quality of Zara but I totally disagree. Zara quality seems to be better than other stores in the same
Price range.
Happy shopping :)

Rude agent informed me Zara warehouse had not received all items that I sent back via post. Items in the same box had been credited so someone has opened the box. Hundreds of pounds worth of goods 'lost'.

I could cry. How dare they lie. Any suggestions?

I purchased one bomber jacket and one shirt dress at the end of Dec. I paid over $100. The price for both items dropped dramatically shortly after my purchase. I paid double price for the current price. But they don't have any price adjustment policy and the only thing they suggest me to do is return them and rebuy it. Feel so regretful so choosing Zara. Because they do nothing for customers. Their customer service should be grateful because they have many good designers. Otherwise, I think the brand can not survive.