Zara

Ordered a dress online and it was shipped without the tags on and dress was damaged - had about 3 snags in the fabric from the built in belt. Brought to nearest store to return. Eva at the Robson store in Vancouver was the most unhelpful and had no common sense. Showed the exactly same dress off the rack from the store, with the exact same problem of snags. Eva, another manager who was more interested in chit chatting with her friend and an online rep all refused to acknowledge that their merchandise is defective. Have pics to prove, wish I could post here. Their shipping slips does not disclose their store policy. Basically if they ship you damaged products, you're on the hook. I lost $50 but will never shop at Zara again. Eva can rot at Zara to help rip people off. Buyer beware of the thieves posing as customer service reps at Zara.

Some of their stuff can be a bit pricey, but the quality is usually really good and the service is great. Recently I went in with my boyfriend and got a nice red puffy jacket which looks perfect for going out to restaurants in Winter. You can find some great stuff here but I recommend going when they don't have sales because sometimes it can be packed during busy days.

I had problems with Zara customer service before, where they would receive my return, but not give refunds. Now, I never received my online order. I have called everyday for the last week, they give you promise that someone will call you back, and no one ever does. They now saying that I received my order, and yes it's unknown where it delivered to, honestly I don't think it ever did anywhere. I will never shop at Zara again, this is theft. I requested my refund, but it looks like will never happen. The worst experience ever!

They count the 30 day return window from the date it ships out but it takes 2 weeks to arrive! My order is still not here yet. They use Fedex home delivery (cross country snail shipping to go through each state and change trucks in between and always delay). But the 30 day return window is already ticking from the date they sent out my product. So, they are basically lying about the 30 day return because it's never 30 days. And I talked to their rep, they showed no sense of helping or changing my returning window time. This company's return policy sucks. And I hardly experience other US stores has this kind of unfair return policy.

Placed an order online to pick up in store since I've seen all this bad things about home delivery, 3-5 business working days to pick up in store is their promise it's been 15 days and still nothing, I called 3 times giving them a chance to at least provide me with an update, nothing I asked for a price adjustment since I've been waiting over 15 days and my order hasn't even been prepared but of course they can do nothing. Horrible dishonest business

Very bad quality toddler leggings, the color on the website is completely different than the actual color. Super thin fabric, and looks like it was made my an actual toddler. Not worth the price at all. Don't waste your time buying from Zara. Even old navy has better quality

I wrote a review about my horrible experience with Zara's, That started by a sales person named Joel, who made a mistake on the register that day... on Jan 2 2017 in the Scarborough store, re-train your staff with in all areas of your company!
Today's date Jan 23 2017, I have no money returned to me, no merchandise and they want me to be patient, $317.30 later get your $#*! in order Zara!

Worst return experience, don't buy cloths from Zara if you want to return them (specially the one in Amstelveen). They make you stand in queues for hours with only one person at the counter, who btw is in no rush to gain customer points. They don't care if you have an emergency or your child is falling on the floor exhausted standing in the line for over 1.5 hour.

The floor manager doesn't seem to care, other than rearranging the queue to fool new customers into buying and only regretting if they have to return.

Im not a big fashion fan, yet we all have to wear something, so I tired Zara. They have a wide collection of items, some of them are too weird for my taste but I managed to find a good shirt. The only thing I don't like is the quality - feels like y shirt will torn off in a year or two. Other than that they are pretty good.

Zara has always been #1 place for shopping on my list until my most recent encounter. I ordered 357 dollars worth of items since I was traveling. It was mostly clothes and sandals for my daughter. At the time when I track the package, it said that the package was at the shipping company Lasership, who by the way are a bunch of thieves themselves. Long story short, the package never came. After calling Lasership multiple time to inquire about the package, they told me the package has been lost. Spoke to a rep at Zara who then said some of the items were no longer available, but she will refund that portion and ship out the remaining items which she will expedite. The package did not arrive until a week later. I know Zara is a big company but every single one of your customer counts and should be treated accordingly. You just lost a great customer.

Don't buy from Zara for these reasons:
1. Clothes don't last beyond a couple of washes.
2. No returns after 30 days
3. No exchange after 30 days
4. Stupid return policy - 1 month no exceptions so can't buy ahead for a birthday as you can't return or exchange.
5. Managment escalation is useless
6. The employees are useless.
7. No help at store, too busy stocking than wanting to help you, what is important, sale or stocking?
8. Long line at Cashier as Management is too stupid to put more people on CASH

I order a pair of culottes on line - first time I've ever shopped with Zara. The first time I wore them, a seam on one leg split open after about 2 hours of wear, while I was sitting by a swimming pool. The company asked me to send them a photo of the split, which I did, along with a copy of the price tag I had just removed before wearing them. The response from Zara was that they would not accept a return because they didn't think it was their fault. I guess they figure they sell cheap stuff so consumers should expect it to not immediately fall apart. Never will shop with them again.

I don't know why there is so many bad reviews about Zara. I will admit that customer support is not good, that is why I gave four stars but clothes are more important here, I am buying there for years now, always top quality, doesn't matter if it's winter or summer collections.

The salespeople were cold and they don't even recognize the customers. No hello, good-bye or thank you! I felt like I was bothering them shopping there.

I ordered some stuff on zara.com and they easily missed to send me one of my items without even refunding me! And when I tried to return part of my purchase after 32 days which I was literally just 2 days late, they didn't accept it. Stupid customer service. Not gonna shop from Zara again!

I am not regular customer here, I made several orders during this year. They always have a great choice. I like the quality of its clothes. I got an email about new winter collection and already like some items.
Recently I ordered a sweat piggy shirt for my niece. It is her birthday on Sunday. It's been a week since I made a purchase and still wait for the order. This is the first time happened to me. I hope to get the shirt by Sunday.

I ordered several items that cost about $460. On 05/27/2018 I got an email from the tracking company that the order was delivered to the front door. Surprisingly, there is no package, though I have a concierge in my building and it could not be stolen. The LaserShip as well as Zara do not want to take any responsibility or even provide the evidence that the package was delivered. I recommend you not to use Zara store as its customer service is not existing. They just take your money and leave you with nothing. I will never use Zara.com again.

Don't ever shop online at Zara! My order was apparently delivered during a time when 2 people were home. Even if they'd left it in front of the door, that would have been extremely careless. My house is at a street with many people walking past. I contacted customer service. They've denied my claim. Don't ever shop with them online, it's been a horrible experience! I would give 0 stars if I could.

Latest marketing campaign that jokes about innocent lives of people in Palestine is a huge disrespect and inhumanity that is made by zara. Therefore I WILL NEVER EVER AGAIN BUY THERE. Zara BEG FOR PEOPLE FORGIVENESS!

Bought a sweater on Dec 3,2017 at full price. Returned it on Jan 1,2018. Zara Manager refunded only sale price stating that she could only honor the sale price since all of the clothing in the store were on sale. I have receipt and return was within 30 days as required by Zara return policy. Contacted Customer Service twice and made a return trip to store. Only getting the run around and experiencing Zara delay tactics. There were two other ladies in the store with similar experience/complaints.

Appalling customer service and returns policy! They don't deserve to be in business! I just went into store to return 2 Christmas presents as unfortunately they were slightly too large. I tried to choose something in the store but unfortunately nothing today took my liking. I therefore took my two items and my gift receipts to ask for them to be returned and the balance placed on a gift card. I was informed by the store manager that a gift receipt would not allow exchange onto a gift card. I therefore called the person who had brought me the gift to get the original receipt (which is frankly embarrassing) however the manager then informed me - even with the actual receipt the exchange could only be put onto a Zara voucher (not a gift card) and that the store do not stock vouchers over the Christmas period intentionally. The worst of it is that they put their poor staff on the frontline having to deal with the awful policies management make - which shows how little respect they must have for their customers and their staff.

Zero customer service. Waited 25 minutes in the return line that had no dedicated cashier only to find out they serve us when the purchase line is done. Then the girl was rude and refused to return one of my purchases because it apparently was missing the laundry label on the inside of garment. Same girl refused return to lady next to me for similar reason. Manager also refused as she stated she can not sell it without that label yet THEY HAD NO ISSUE SELLING IT TO ME IN THAT CONDITION. Shop at your own risk, check every piece inside and out because they will find a reason to refuse a return.

The worst customer care. They cheat people if you do online shopping. I have seen first time in US, they cheat to customers.

I have placed 2 orders, when I returned first order and they refunded me money from order 2, which is less 20$.

I spoke many times, sent proofs, invoices, return labels. But no response.