Zara

Bought a gift card for my daughter. When we removed the security code sticker, it stripped the code. Called Jan 2 for help. It is now Feb 1 and I still do not have any more information than when I first called. Several different promises were made. "You'll get an email with the information you need within 24 hours." One month later I have no information. "Oh, we are sending you a replacement card and you should have it within 3 business days." 3 weeks later I have nothing. "Let me check into that... 15 minutes later..."we don't know anything, can I call you back as soon as I have information? I'll call within 24 hours. 2 weeks later... nothing. Today, I was told "it's all resolved and we are sending you a replacement card express mail." We'll see...

Beautiful clothes but nobody wants to say Hi when you are entering the store.
If you ask about help you will get it but have to wait for a "little bit"
Prices are not very expensive but the quality is pretty poor.

Not impressed with the return procedure - first their courier does not turn up on the day advised, then they ignore emails asking why, then they won't speak to you for 'data protection' reasons.- at least you can choose never to buy from them again!

I purchased clothes from them in December. I requested a shipping label which was not received. I contacted their horrible customer service dept they escalated the request to a so called manager. Tenisha the manager called back from the call center and was of no help. She stated they could not take the items back since they were past 30 days return. For their mistake I have to pay the price. Never shopping at Zara again.

I am very disappointed with my purchase from Zara. They sell defective clothing, and they provide the worst customer service I have ever experienced. I never write reviews but I am really upset that I wasted my money with this company and i just want other customers to be aware. They sold me ripped jeans that ripped completely when I wore them for the first time. They refused to return them and the customer service reps are unprofessional liars who will tell you anything. Please be aware of this company.

I have been Zara's loyal customer since 2012.
Two months ago I purchased a pair of shoes, and I did not have a chance to wear it until recently, when the return period unfortunately expired. I wore them once, and immediately I experienced great discomfort, even pain. After I took them off and inspected my feet, I saw bruises and scratches. I am attaching the photo.
I would like to return the shoes, please advise me on the next step.

I spent over $400 on 3 gifts for my daughter. I needed to return the $200 boots but it was past their 30 day return policy. It's the only store I ordered from that did not extend their policy due to it being a Christmas gift. But shipping has been slow so I ordered ahead of time. Now I'm stuck with $200 boots that can't be worn.

Great clothes and i always love it when i go but the changing rooms are always filthy with grey bits of dust floating around. If any of your clothes drop on the floor by mistake they will be covered in dirt. Think the staff need to take more care in tidying up or the manager needs to be a bit more aware of the lack of cleaning.

Bought a tweed top from them online, tried it on and the size fit, so I removed the tag. The day I intended to wear it, all the seams ripped after 5 minutes! Of wearing it. Apparently the tweed was so thin that the stitches could not hold it together.
Now I don't get my money back, because the tag is removed. Really upset. I have never written a negative review about a store before, but this is really frustrating.

Buyer beware. Zara has the absolute worst customer service. I ordered a pair of children's shorts in sand color and they sent the wrong color (pink). I spent about an hour on hold explaining this to them and they insisted the pink shorts I was holding in my hands were in fact beige. I sent them back because they said they would reship it. They sent me the SAME pink shorts a second time. I wasted about 2 hours of my life on hold speaking to various representatives, all who were rude and completely unhelpful only to be told that I have to return them AGAIN! I sent 2 written letters to their NYC office because I wanted to get the gift card I have for the store refunded to a check as I don't want to give them any business. It's been months and no response. The service I received was horrific. It's unbelievable that they treat their customers this way. Never again!

I WAS THROWN OUT OF ZARA STORE ABOUT 30 MINUTES AGO BY ZARA MANAGER WITH MALL SECURITY.
SHE REFUSED TO GIVE HER NAME FOR REFERENCE.
I WAS WAITING IN LINE TO PAY FOR A SMALL WHITE BAG $19.
THEN MANAGER AND 2 SECURITY GUYS ASKED TO SPEAK TO ME…
THE MANAGER HAD A SENSOR IN HER HAND AND SHE SAID THE SENSOR FELL FROM THE BAG IN MY HAND.
SHE SAID THAT WAS "SUSPICIOUS ACTIVITY " AND SO SHE'S BANNED ME FROM THE STORE!
I WAS CONFUSED BY HER RIDICULOUS LOGIC.
THE SECURITY COULD NOT EXPLAIN WHY I WAS BEING BANNED EITHER.
I'VE FILED A COMPLAINT WITH ZARA CUSTOMER SERVICE & MALL MANAGEMENT.
I'M AWAITING THEIR RESPONSE!
I DON'T HAVE PROOF OF PURCHASE BCOS SHE TOOK THE BAG FROM ME AND SAID "WE CANNOT SERVE YOU".
I'VE ATTACHED SCREENSHOT OF MY COMPLAINT EMAIL.
I'LL NEVER SHOP AT ZARA AGAIN ESPECIALLY ZARA SQUARE ONE!

Daughter left in tears after dealing with this so called manager in zara henry street dublin all she wanted was to change 2 pairs of trousers she had forgotten her receipt but had prove of purchase as she paid on card he made an absolute show of her with about 15 people behind her she asked him to stop it hes an absolute bully

Ordered kid's clothes worth $150, package was lost and Zara refuse to replace or do a refund. Not fair spending money with a company who does not really value it's customers. How is it my fault that the package was lost, what proof do they have that the package was even delivered besides the tracking info from the couriers website. Representatives are really rude! Will not be buying from Zara anymore, Not that it matters to them, they simply don't CARE!

They have a strict 30 day return policy but every time you call them they give you a "window" of 24-48 hours to get back to you.
Therefore your expiry date on your returns keeps getting nearer until... lo and behold, someone leaves a message on your phone.
Call it back, and hey, guess what?... another 48 hours before you're allowed to speak with a senior member of staff.
They do this long enough and you're past the return date. Scam.

I paid for 4-5 day shipping, its been 4-5 weeks. Still no package. Called their customer service line multiple times. It takes them four days to find what went wrong with my package, apparently it was misplaced! Not shipped! When I got all the confirmation emails what my order was processed and I got another email that my package was shipped out. Talk about false advertising! It takes them another four days to just put in a reorder. It will probably take another four days before my package is shipped.

Please take into consideration, I placed my order on November 26,2016 and its December 21st. Okay, talk about $#*!ty delivery service. I cannot wait to receive my package and ship it right back to them, for a full refund.

I tried to return a jacket that had tags still on and the original receipt. It was 2 days over because I had ordered it online and it did not come in right away. Plus it was a birthday gift so that took another week. Even though they still carry the item in the store they would not return. Ironically - I had tried to return before but the line up was too long - this is last time I will ever buy at Zara's - terrible customer service

The worst customer service! I have been waiting over a month for a refund and have called multiple times and chatted only to get a bs answer. During one of the chats as well the person "helping" me left the chat in the middle of the conversation. I am beyond upset and will never be purchasing something from here again. Save yourself the time and the money and STAY AWAY!

I ordered five pairs of pants for my son before he left for camp as a present. As usual the shipping was slow and late and then to top it off, they didn't even send me the correct order! I am outraged as when I called customer service, I encountered the rudest person I have ever spoken to! He cut me off multiple times and spoke to me in a harsh tone. They said that I have to return the order and they have to receive it before they send me back the correct order! I don't understand why my son is paying the consequences for THEIR negligence. If I could give them zero stars I would. I will NEVER be ordering anything from Zara ever again.

My credit card number was stolen and used online at this store. I noticed it immediately when it happened. They could of stopped the package from being shipped to whomever ordered it. I've provided the store with everything from the screen shot of the withdrawal of my bank account, to the paperwork stating there was no card present. They claim they can't find proof! I just sent you everything you asked for. I've been calling everyday and I'm not going to stop.

I just got my jeans and the fit is spot on (although a little tight on me, but that's how I expected since I'm in between sizes). They are pretty low skinny jeans; they sit rather low on your hips. I bought mine in white because I needed a new pair and they are not see through at all... which can be hard to find in jeans. They are also the perfect length. Another great pair of jeans!

First, I made an order and they used FedEx express shipping. That order never arrived and Zara stated they could not give me any information on what had happened to the order. The refunded me, which took about a week. I was very interested in the shoes I ordered from them, so I figured it was a mishap and I would try again. The customer service was very poor first time around... Anyways, they used UPS this time and the package went missing. Customer service was better this time around, and they helped me with a re-order but didn't mention filing a claim with UPS. All-in-all a very aggravating situation for two orders in a row to never show up. I am still waiting on the third and final, which was the re-order mentioned above. I understand the Customer Service Rep. Has nothing to do with things, but I had to mention that this would be the final time I ordered from them due to the hassle of it all.

Beyond poor! If I could rate 0, I would. They have the worst customer service. Online platform and in store
On one side the most uneducated staff, no manners, no knowledge of products and policies. On the other side, the worst and user-UNFRIENDLY policies and services.
Returns and exchanges are horrible. So unorganized. I have attached my experience with their online customer service and she literally closed the chat on me knowing how frustrated I was with the delay of service.

You have 30 days to return your unwanted items fine! I get that but other stores are very more flexible and a least offer store credit. Zara in the other hand make a one time "exception" for you to return it but not only you have to pay for the shipping label but they also tell you with this stupid attitude "just remember next time the return period is only 30 days." I ordered this items and pay for express shipping and it DID NOT arrived on time therefore I didn't even open the box literally because I didn't need the outfit anymore! And after I spent thousands of dollar every year in this copycat store I do not understand what is the big deal with they return policy like they are so afraid of losing a dime ironically after they pay $5 for the manufacture of a blouse and then ask you $60 for it.