Zara

I order online for 400$ the they said 24 to 48 hour to deliver after 5 days which 120 h they didn't even shipped it they didn't know when they will shipping. I'm not gonna order anything from Zara anymore

They are unhelpful both in the store and online. I refuse to shop at a place that does not value its customers. They least interested in their clientele, and pretty soon they will feel the loss in their bottom line.
Clothes have deteriorated n quality. Do not shop here!

Never shop at Zara... run for the hills! The worst customer service and non-customer oriented return policy of any retailer I have come across. They do not accept returns via USPS. This is 2016 and Zara is a 10.6 BILLION dollar company! I will NEVER set foot in ZARA again. There are plenty of other places I can spend my hard earned money.

I recently had an unfortunate experience with Zara that has left me feeling extremely disappointed. From the quality of their clothing to the level of customer service, my encounter with the company has been far from satisfactory.

First and foremost, the clothing quality fell far below my expectations. The items I purchased displayed signs of poor craftsmanship, with seams coming undone and fabric that quickly lost its shape after just a few wears. It's disheartening to invest in clothing only to have them deteriorate so rapidly.

Furthermore, the customer service I received was subpar. When attempting to address my concerns, I encountered unhelpful and dismissive responses from the representatives. Their lack of empathy and unwillingness to assist left me feeling frustrated and undervalued as a customer.

As a result of these experiences, I am hesitant to continue supporting Zara as a brand. Consistency and quality should be the foundation of any clothing company, and unfortunately, Zara has failed to meet these expectations.

I genuinely hope that Zara takes this feedback seriously and works towards improving their product quality and customer service. There is room for growth and development, and I believe that by prioritizing these aspects, Zara can regain the trust of dissatisfied customers like myself.

In conclusion, my experience with Zara has been disappointing, with subpar clothing quality and unsatisfactory customer service. I hope that the company takes steps to address these issues and prioritize customer satisfaction moving forward.

I've ordered clothes from ZARA multiple times, over several years. I appreciate the funky styles and not-clingy materials - as a curvy, taller woman, I think the larger (XL and XXL) sizes fit me well. I've never had to return items, so I can't speak to their customer service. As for delivery times, it varies. The most recent order I made in early May, took over a month to be delivered. HOWEVER, considering the world-wide pandemic, I hope ZARA employees and warehouse workers were able to stay safe and at home, if they could. Anyway, I didn't need new clothes rushed to me, and I'm happy to have received my order today. The unique dresses are amazing... can't wait to wear them out some place, some day

Placed an online order and and received a "shipped" email confirmation a few days later. Credit card was billed and goods never shipped. After several calls I was officially told that they could not fulfill the order. They tried to bait and switch after that. I do not have a good feeling about Zara and will not be ordering from them.

Zara.com has by far the worst return policy ever. I was out of the country and unable to make a return for a jacket they would not make an exception even though It was only a few days outside of the 30 day return window. I have also have problems with them in the past. For the most part their policy is the customer is always wrong.

They will charge you money, and refuse to refund your money even though you have returned the items. I advise all customers to please look carefully at the credit you receive from Zara, because they do try to take couple of dollars hoping you don't notice.

Zara is really good, I am an online shopper mostly so i am glued to Zara, look out for their massive discounts, just keep waiting for them, its worth the wait, their delivery speed is amazing, leather out of this world, all in all world-class designers

Not worth my time or money to walk in a store where employees don't bother to say hello or offer any type of assistance. Dressing rooms are hot and dirty, clothes are ok but I will be taking my money else where. Not worth the aggravation.

Every time I order something online it came dirty, or with wholes or damage …. I will never buy Zara again ……. One of the dress that I ordered in one wash damage I paid $55 make yourself a favor and don't buy there …..

Purchased a pair of black mid rise jeans. Washed before wearing and the color faded terribly. Zara claims no other issues with the product and refused to allow return. This was the first pair of pants I have purchased there and it will be the last!

After a lot of unnecessary hassle, Zara customer services finally stepped up to the mark and agreed to collect and refund the two dresses. Pleased they have done so, still unhappy that I had to resort to social media to get this done!

I went to Birmingham Zara in my lunch hour today, I was exchanging some leggings £19.99 which I had bought on Sunday from the Telford store. I had the bag, the leggings and my receipt when the assistant looked at the legging they had not got a store tag in, so she contacted her manager, who took ages to appear, the problem was returning them without the tag, I was sold them without the tag so why was this my fault? The shop assistant and manager made me feel like they were stolen, didn't smile, was miserable and both looked liked they hated the job and customers! I was in the queue and at the desk over 20 mins just to exchange no apology for the delay, They need to go to Top shop and learn from the guys in there!

Order date: 9/14/17 Order number: ******* Shipping method: Pick-up in store.in 3-6 working days The order had not been delivered in two weeks (sadly it was supposed to be a birthday present).

We called the store few times, but they didn't have an answer and did not contact their warehouse. Customer service took note about it and said they would call back, but never happened. When I called back second time the customer service rep was like a robot, couldn't have a real dialogue or understanding. I called for a supervisor, but was not available.

I requested a refund. I was promised 24 to 48 hours. I am curious if this will be processed in time.

Anyways, second time customer service rep didn't even apologize... I will not shop again at Zara.

Zara DOES NOT stand behind their merchandise! They definitely do not care whether or not you shop with them again.
Zaras clothing should be classified as disposable clothing wear. Wear once and toss straight into the garbage!

This was my first time ordering from Zara. Shipping was pretty quick, and I love the way they packaged the clothes. Everything was SO quality and cute. Right after trying everything on I had to find a way of writing a review because I am so excited about the things I got. Also, the sizing is pretty spot on. I wear a size small for most things, and everything I ordered fit perfectly. I definitely plan on shopping here in the future, my only regret is not ordering more :)

Some items are just awful quality. I bought a cardigan and the sleaves shrunk after a couple of hours wearing it (no, I didn't wash it). Even the color changed. Be careful when choosing items - they might seem beautiful in dimmed lights at the store. And they won't give you your money back even though it is clearly a quality issue. However, some items are just wonderful. I got burnt, not sure I will go there too often.

Zara, the quality of tailoring has changed from bad to worse, we bought t-shirts for $ 40 and there were seams that two parts of the shirt were just on few threads, the pants were sewn on for the child, one leg S size and another one from M, simple t-shirts are simply overlaid, without a seam with holes under the arms. Usually we wash all stuff once we bought it, and unfortunately we couldn't return this crap

Sent me a totally different order. Those are on sale items will be sold out quickly and by the time the return was finished, I will no longer get the items I want, and customer service was no help, refused to offer any kind of compensation for my time and lost.

Item in its original condition with tags and receipt, because the return was 2 days after the 30day period the item could not be returned or exchanged for something else. Purchased a suite, tie & shoes that amounted to nice chunk of cash and when trying to return a $12.00 tie was given this service.

Shipping is not what it says; it comes late which can be very inconvenient some times... clothes can sometimes look one color online and be another when they deliver. I just received a top and there was a stain on it! I mean it is cute, cheap clothes, but there are some bad things that come with it.

I ordered a jacket from Zara online. The jacket that arrived was defective and had obviously been returned before; it was also marked down to $59, but I had been charged $199. I went to their website, filled out a return request, and dropped the package off at UPS. Twenty four hours later, I got an email from Zara saying I should send them pics of the defect do they could decide if it was in fact defective, and if it was, they would then approve the return.

Their return policy on the website only stated "Items must be in their original condition and you will be required to present the corresponding receipt." But now they are saying I can't return the jacket because I did not get their approval first, and they are going to ship it back to me.

So I am out $200 for a messed up and unwearable jacket that they had marked down to $59.

I will be following up with my credit card company to dispute the charge, because this is clearly fraud.