Zara

Throughout all my years in different shopping center it is the worst with customer service and overall satisfaction.

I ordered from Zara, i spent over $100 online, plus extra to get express NEXT day shipping. First of all, it didn't arrive in one day but whatever, and then Purolater apparently just left it on my doorstop without asking for a signature, calling me, or even KNOCKING which in montreal is just asking for it to be stolen. I checked with the front desk of my apartment and they claim that NO deliveries were made that day. I contacted Purolater and they just told me to contact Zara. I did and they said they basically weren't responsible but that they would "look into it". It has been a week and they AGAIN, essentially just gave me the run around. IN WHAT WORLD are you supposed to pay $130 to a supposedly "reputable" company and have it just disappear into thin air with no explanation?

Just get it delivered in store and save yourself a stress-caused stroke.

Recently having a very bad experience with the customer service. After lots of follow up call not getting any supportive response from the customer care service.

IM having so much trouble exchanging my jeans for which i have the bill also... disgusting... what kind of customer service do ull have where youll dont even reply to emails

I worked at this ZARA and I quit because the Managers are on a high horse and treat their employees like SH*T. During a sale, customers come in and DESTROY clothing, THROW clothing on to the ground, HIDE CLOTHING in the store, bring in 40+ items into the fitting room, and STEAL items. YET the managers use the phrases "customers are always right" and "we are a people company" (direct quote from a manager). HOWEVER they use these phrases to justify when a customer harasses, abuses the clothing and mocks employees for enforcing store policy. If you treat your own employees like SH*T then how do you expect anybody to work for you or shop for you? I am well aware that many people quit after I did.

DO NOT SHOP AT ZARA.COM EVER! I wish someone would have warned me. I have been shopping at Zara for years and years and never had an issue so I had no idea they have THE WORST CUSTOMER SERVICE EVER. I ordered $300 worth of clothes and now they claim they were delivered but they never were! They won't refund me my money or re-send the package so they are LITERALLY STEALING $300 from me. Shame on this multi million dollar company stealing money from normal people! I will never shop at Zara again.

Save ur moeny and go somewhere where the company facilitates user experience. Both online and in sotre is a $#*! show

Literally the worst customer service I have ever received, not only did my product come damaged which I emailed pictures too and the associate had the never to tell me she clearly does not see anything wrong even though the discoloration was present, she would not even offer me a discount but advised me to either return my product or get an exchange… I told her I was fine with the exchange and to drop it off and return it and they'll send me the new one right away, we'll apparently wasting gas and brining the item to the store the following day is not as fast as returning the product via fedex label because now my jacket is sold out and they can't give me one… what kind of bull$#*! is that? Again I don't care it is just a jacket but it's the principle when you send a damaged product, make a customer drive 30 minutes and wait in a ridiculous line at your store to follow all the instructions as were told and then to tel me it's sold out… called customer service and he basically said I'm out of look and still does not understand why a customer would be mad. He went from being a customer service representative to then being a manager and wouldn't let me talk to anyone else. I have screenshots of them saying they will exchange my jacket as well, worst company ever and you guys will never ever get my business and I will make it known how horrible you guys are. I have never dealt with a company with this many issues all for $30 when you guys are a multi billion company.

I have made purchases from Zara in the past and have had a few issues here and there, but this time they have LOST one of the shirts I returned with 2 other items. They told me they performed an extensive search for it but it is still missing. What this means is that I will be losing $50. In my mind, since I KNOW it was in the box, they are basically STEALING $50 bucks from me. It makes me wonder how often this occurs since I see so many similar complaints on this site. I will NEVER be ordering from ZARA again. They have dropped beyond what I would call dependable into what I would call CRIMINAL.

I got a box from zara.Com never heard of them, never ordered or paid for anything from them. How did they get my name and home info and my work telephone number? Wow

I bought an item online, which ontrac records as having been delivered to my door. I was here the day it was supposed to have been delivered- it never was delivered to me. I did not contract with ONTRAC- ZARA did. Their bad; I just want my item- NOW, not whenever and not when it may or may no longer be in stock in my size. There is NO CUSTOMER SERVICE AT ZARA! I will never order online with them ever again and I highly recommend that you not order online with them either. Perhaps our united efforts might force some necessary changes to be made...

I purchased a pair of jeans and a shirt online from Zara. I've purchased from Zara before and never had any issue, but I've never had to return anything.

This time however I decided to return both of the items so I went to the store rather than mailing because I thought it would be an easier and faster way to get my money back... and while I was there I was told my refund would be in my account within a couple days.

I got a refund for the jeans the same day... but still haven't received anything for the shirt... not even a return confirmation. I've tried contacting Zara through the app a few times, even tried calling (there's no email btw) Worst customer service! I just keep being told to wait 48 hours for an email because they need to investigate the return and open a case for it. But I haven't received any email and it's been a month. So basically just took my money.

Shopping at Zara isn't terrible, just as long as you don't have to deal with their customer service or make a return.

I used to love Zara 's products since I first saw them in Spain in 2002. I have shopped at Zara in various countries throughout the world. However, this latest experience has left a bad taste in my mouth.
I ordered two pair of jeans online (new not on sale). The order was to be delivered on between 1-3 March. When I did not receive my order, even though my credit card was charged, I contacted zara.com and I was advised that the order will be delivered on 4 March. Needless to say that did not happen. After calling them 6 times to follow up, on 14 March, I was told that there was a transport incident (would not provide further detail) and I will not receive my order. They asked if I agree to a "replacement order" of the same products. I acquiesced. Later, the replacement order showed only one pair of jeans. I called for the 7th time and was told that they can not ship the other pair of jeans, which was the one I really wanted. Needless to say I cancelled the order. Let's see how long it will take for that to happen. Ugh...

THIS IS THE WORST CUSTOMER SERVICE AND THEY ARE THIEVES. Beside been racist and rude in the store they didn't wanted to return my money when returning a dress because my card got stolen a week before and I needed to request a new cared. So not only i was upset that my wallet and my visa was stolen also Zara did not wanted to bring me my money back and only offer credit store. The Manager in the store was Racist and rude! Zara is the worst store and now I understand why their store have only 2 stars review.

I purchased 3 pairs of pants on Zara.com as my second purchase from the retailer during their Black Friday sale (11/28/2014). When the pants arrived (all the same size) i noticed that all three pairs fit differently - one pair fit, the second was tight on the waist and the 3rd didn't fit at all. So wanting to exchange the pants for a larger size I contacted Zara (who has no posted exchange policy). After 3 unsuccessful attempts to communicate via e-mail where the responses were short and did not address my questions, I decided to call Zara. The response that was echoed was: Zara.com does not offer exchanges for purchases made online. I have two options: 1) bring the items to the store where if the prices have changed I would have to pay the difference for the exchange. Or 2) return the items through the mail and make another purchase.
The nearest store to me is 4 hours away (8 hour round trip) where I would have to pay the extra money anyway, or two pay the increased prices online. Effectively a complete lack of customer service. When I expressed my disbelief at such an antiquated policy I was informed that she was the manager and nothing could be done - this is how Zara works.
All in all - the 30% off sale was a good deal and even though we're only talking $60ish dollars the principal of the matter is business is built on customer loyalty, support, and flexibility of which Zara seems to have none.

I won't order online from Zara anymore. They sent me pants with a gaping hole in the leg. I physically took them into the store (40 mins away from where I live) and the manager saw the pants and told me I would have to go through the process online. Their customer service staff aren't on the same page and luckily, I took a picture before I sent them back with the shipping label they gave me because they were just going to refund me and not send me a pair that weren't damaged as I had asked. He said if I wanted the pants, I would have to order them for $50 as opposed to the $30 I originally paid for them. Ultimately, I would have to pay $20 more for being sent a damaged item (INSANE). I was told by the first rep that as soon as I sent the package, my order would be shipped to me. I called today to check and spoke to a rude customer service individual who recognized himself as a supervisor. I have been given the run around. I understand that it's the holiday season, but this is really ridiculous. I am still waiting on a response as to whether or not I will get a pair thats not damaged.

The clothes are good design, but the quality can be increase. I used to buy some products on it's official website and the logistics are fast. Hope to buy more next time.

I placed an order for a Christmas gift on December 4,2022 for my son-in-law. I thought the time frame would be sufficient. The item was delivered Dec 12,2022 but to the wrong place (the courier sent a pic of the package placement - it was a business or apt front, not a single family home). I called and told them I did not receive the package and needed to get a new item before Dec 22nd when we would be celebrating. They needed up to 72 hours for the courier to investigate. After that time, I received another picture, same building (I also verified my home address and it was correct) and said this shows it was delivered, and they were closing the investigation. AGAIN, it is not my house. With some pushback, they sent this notice to me via email " Please bear in mind this is a one time exception. We suggest that for future purchases you use an alternative delivery option, such as in-store delivery or delivery to a drop-off location in order to avoid similar issues." Why is the courier's inept delivery now my fault for future deliveries I wonder? No worries - I will NOT be ordering from ZARA again.
The company put in a replacement order 12/26/22 for delivery 1/2/23. I would then have to ship it to CA - an additional expense. It did not arrive 1/2/23, so I called 1/3/23 and inquired on the status, since the tracking just said out for delivery. The chat bot said it would be delivered in 24-48 hours. I then called 1/6/23 - and spoke to a representative. He stated deliveries are slow and to be patient. I asked for compensation of some kind for the over month long wait for a product and the hassle of having to now ship it myself elsewhere. He stated Zara does not provide compensation. They also do not provide good customer service. I cancelled my order - as no date could be given as to where this item was.
I expect better of a company that has higher end mechandise purchased at full price.

…I am so over Zara & Zara.com, I used to love shopping there but, their customer service is absolutely awful. I am done. I recently purchased a sweater online. I was so excited when I received my package, only to find snags in the knit and it smelled like perfume. The tag was banged up, it was CLEARLY a return from someone else. I went online to just re-order another one and of course it was not available. I went to my local Zara in Garden City, Long Island and tried to seek help from their staff. They were rude, and unhelpful. They didn't have the sweater in the store (which they made me search for myself), then they told me they were UNABLE to do merchandise look ups for sale items (btw it was on sale for $70. It cost more than 80% of their full priced merchandise) and, they couldn't give me a price adjustment. Wtf! What kind of service is that? This is not my first bad experience with Zara. It's simply just not worth it to shop there anymore. The quality of their clothing has gone down as well. It's now become just an over priced Forever 21. They have the exact same stuff. They just lost a loyal customer of 17 years. I've been shopping there since 1998, before they even had a website or a children's line. They were still called Zara International.

This is the most over rated $#*!ING store in the $#*!ING planet's. Quality is GARBAGE, Walmart has a 100% better quality. The customer service is $#*!, the stores are short stuff, and the register lines are out the $#*!ING door. Please stay the $#*! away from this brand, I shopped this brand for over 20 years, and I'm about to put an end to it.

I had the worst customer service ever in my entire life with Zara. After purchasing an item from Zara.com and after only one wear and proper wash, the threads started to coming of the trim of the cloth like crazy and simply became too out of shape to wear. I contacted the customer service, not to mention how slow it was to get an evaluation on the case, the tone of the customer service simply seems indifferent and ignorant. I sent the pictures of the misshaped item to them and it finally came back saying that the problem is not a manufacturing defect and they decided not to do anything about it. I'm totally pissed off by this as if it were not due a manufacturing defect, how come all the threads are coming off like that. Still it didn't show any empathy or understanding of my frustration. It totally blew up my mind with its customer service, as for a reputable brand like Zara, there is more to be expected beyond the styles. Any other single fashion brand in the US has done a much much better job than this and I have to say it is the only fashion brand in the US that I have had such unpleasant experience. Be careful of the quality of the product, it you wore it and washed it and it started to tear apart, they think it is your own responsibilities! I'm not a review person, but I am too angry not to share my experience with other fellow shoppers. :(

Their clothing just gets cheaper and prices keep going up. One of their more recent displays is actually racist and is mocking a genocide.

They agree to collect the order I wanted to returned, they confirmed 2 times it was collected. Now they refuse to refund. It seems they have a problem with their courier, but it is not my business.