Zara

I went to return items and was kicked out of store with mask exemption. The manager walked over and basically threatened me and i hve it on video.

I really wanted these black leather ladies ankle boots and when I saw they went on mark down I quickly bought them! They were a little over $100, and Zara was QUICK to withdraw my money from my bank account BUT SLOW to actually process my order! It took a month of me calling sending emails joining their " chat room" to get an answer on my order. Every spokesperson I talked to said that my package was on it's way yet I never received a tracking number. Weeks went by I saw the same boots go on markdown twice Online and NOTHINGon my order. By the time they got their $#*! together and figured it out the boots were already out of stock. And all they could do was refund me. How was this MY problem?! I ordered them ON TIME WHEN MY SIZE WAS STILL IN STALK! This was the worst shopping experience and I will never do business with them again. Now I am a dissatisfied customer with no boots. Horrible.

Absolutely terrible customer service. They have opted to use a courier called Lasership which has perhaps the worst review rating I have ever seen. When I called to explain my package was not delivered I was continually told it was and literally given the same canned comments over and over again. I asked to speak with a manager at which point I was told one was not present. I insisted that this was unacceptable which is when the representative told me she could "try to find someone". When I was finally transferred the manager was completely disrespectful and condescending throughout the conversation. The company agreed to replace my lost shipment and I have still have not received it. I explained to their representative prior to reshipment that if a different courier were not used I would opt for the refund. I was told this could not be guaranteed and still the replacement order was processed next day. Very disappointing. Love their clothes but absolutely appalled at their handling of the situation.

Few cash register
Long queue for payment and return, i was in line for almost an hour
Sales associates are not friendly and responsive
Low quality and high price product

Their recent advertising campaign was tone deaf and a halfhearted apology to follow. Their head designer also made racist comments to a model

This is the worst online shopping experiences I have ever experienced. Horrible customer service. The earrings I ordered came defective, the piece that snaps in the back was missing in one and the other one didn't hold in place. I called three times and was misdirected every time as of what I needed to do finally, they told me I needed to process my return via chat and send pictures of the items. I was disconnected from the chat twice. Finally I was able to place the return and supposedly someone was going to contact me between 24 to 48 hours but it took a week for them to call me back. They said the return was approved and to proceed to send the return via UPS and to call them back with the tracking number, which I did right away. A week later I got an email approving the return for one pair, no mentioned about the other pair. I called and there wasn't any answers to why they haven't processed the other pair of earrings, did they loose them? It seems like I'm not going to be reimbursed for one pair so I literally lost my money. I'm writing this review to hopefully save somebody else from having to go through this nightmare, their merchandise looks nice but the quality is not good and the customer services the worst ever! Needless to say, they lost a customer.

So bad service! And they treat their staff BAD so sad. Never buying from them again, the worst company ever, they should be ashamed over them self

Please do not buy online off of Zara. I was missing items from my online purchase and they said they would not be giving me my money back. Please stay away from them!

My experience with the Zara in East Kilbride (Scotland) in the town centre has been disgusting the manners of the staff make me NOT want to shop there as I have shopped there for years yet they still look at you like a piece of dirt on you're shoe! I tired to take a dress back that I bought 4 days before to be told that I have wore it it and that they will not be taking it back leaving me with a dress which I don't like unworn and very angry I basically was getting called a liar by the manager which attiude stunk! Not one person in that store would want to help you with clothing or even talk to you when buying a top I will never be shopping in that store again absolutely disgusted!

On 6 Nov 2017, I had placed for a few products from Zara India website. One of the sweaters were 2 in number but only 1 was delivered so i wrote to the Zara site and they said they would send the remaining sweater. However in the initial order due to size issues i returned two sweaters because they were medium and did not fit me well. I was refunded the amount for these two sweaters shortly after. Meanwhile i received the one outstanding sweater which was also medium sized thus i placed the request for that also. The sweater was picked up but never refunded. And then kept writing endless mails to the site stating that my money has not been refunded. They kept sending me one answer that amount for two sweaters has been refunded. Whole November and December and January till now I am mailing them and they just send stupid answers and now only automated mails. In my last mail i had sent them screenshots for 2 returns (one for 2 sweater and second one for 1 sweater) proving that i returned 3 sweaters but was only refunded for 3 sweaters. But all i receive is automated system generated mails. The amount to be refunded was 1890 rs. The order number that were involved were: ******* (where 2 sweaters were returned) and ******* (where one sweater was returned). The return request screenshots are attached which proovs that i returned 3 sweaters. All were priced at 1890, but i was only refunded 3780 (rs 1890+ 1890) for two sweaters.

Such a shame they've decided to make their advertisement in such a sick manner.
I used to like their clothes and shop quite often, never again.

Shame on you, how dare you get your $#*! inspiration from a genocide, I regret every penny spent on you, never again.

Bestel hier NOOIT meer.
Mijn dochter koopt online een t-shirt en deze komt kapot aan. Na contact op de chat zouden ze een nieuwe opsturen, per direct. Ik kreeg een retourlabel en heb het kapotte shirtje direct retour gestuurd. Na een week vraagt mijn dochter, waar blijft mijn shirtje? Dus ik neem weer contact op met de klantenservice, daar wordt mij dood leuk verteld dat ik een refund krijg en dat ik het shirtje maar opnieuw moet bestellen en dus €4 verzendkosten moet gaan betalen. Sorry hoor maar voor mij is dit de omgekeerde wereld... nooit meer!

I called Zara to place an item on hold for me, which they confirmed. So I ended up driving for an hour. Finally reaching there, my items had disappeared and they were suddenly out of stock. Meaning, they sold my items to someone else, eventho it was supposed to be on hold for 24 hours! Talked to manager, he didn't seem to care at all so I went home and ordered it online. Appears that the ONLINE SIZE IS DIFFERENT THAN THE STORE SIZES. European mixed up with US sizes. So these $#*!s sent me the wrong size.

I didn't bother calling the store anymore, I threw the item in the garbage because it was the wrong size, called my bank and told them to chargeback my creditcard because 1 item was missing, done deal. Money back, Zara's item in the garbage bin.

Thank you bank :)

Worst customer service I have ever experienced!
I order five orders from ZARA on Thanksgiving. But I lost Two orders and they said they are not responsible for that! That's ridiculous and unacceptable!
I have called them three times and E-mail them Three time. Every time I called them they told me they will call me back in 24~48 hours BUT THEY NEVER! Every time I E-mail them, they said they have investigated and Fex EX said my orders have been successfully delivered, so they take NO responsibility, they will not give me refund or replacement, or I can contact with Fex Ex myself!. I don't know if those two orders have been delivered, what I know was I have never seen them!

This is the first time for me to write a comments since I am sooooo mad and sad about that. Actually Zara was used to be one of my favorite brands, and I always brought a lot from them, but this is my first time to experience their customer service and first to feel how SUCK it is!

Worst customer service ever, got a $70 dress wore it twice and washed it as instructed and it tore Called them, and they told me it was not a manufacturer problem.

I had ordered a few items online, but since they didn't fit I had to exchange in store. Since they don't do straight exchanges for online items, I had to return my items first then purchase the new ones, which I did. I was told that the funds would be credited straight to my account in approximately 2 weeks. I waited, nothing appear so I contacted customer service. They said everything was done on their end and the refund has been processed. I check my bank statements, nothing appeared. Contacted my bank, and they said to contact the merchant again. So after a few tries back and forth I am now in the process of disputing the return. It has been 2 months and I still haven't received my credit for my purchase of more than $100 spent. I have contacted Zara customer service multiple times outlining the requirements that the bank has given me in order to investigate the issue. Every time I emailed, they kept sending me the same invoice I had received previously. I believe the representative are overlooking my emails and not reading the specific details needed. It is probably my 10th time emailing again. I made sure to use size 20 font and bolded specific words... I hope this will get their attention. It is ridiculous that it has been 2 months, going on the third and I still have not received my refund. Zara customer service is worthless and has not dealt with my issue at all. They only sent automated emails and has not looked into my issue further. It is so disappointing as I was a fan of the clothing, but after this experience I will avoid the store completely.

Good basic clothes and fabric is awesome compared to other brand. Reasonable price. Best part of this brand is it gives you awesome clothes like jeans and shirts in low price.

Ordered from them many times in-store and online. Never receive my products from online purchase recently and will not reship or refund or store credit.

Beware that Zara has changed return policy a year ago! I purchased a sweater with my gift card yesterday at Santa Monica location. When I try it at home the sweater looked too transparent which I couldn't see in the store. I decided to return on the same day. While I was waiting in the line to return, I realized that there is no receive in the bag. I figure that isn't a problem since they can use my gift card, but I was wrong. I was told that without a receive they can't return only exchange to the same sweater ( what the point of that if I am not happy with the quality). I recall that I asked the sale person if she can tell me my open balance when I bought the sweater. I think after she highlighted the amount on the receive, she forget to put in the shopping bag. Although they were print out of all the purchase activity of my gift card it was not good enough to return the sweater. Basically I am stuck with a sweater which I will not able to wear and most like will donate. The new return policy completely unacceptable, especially in my case where they were able to see the purchase from my gift card. ZARA isn't as use to be. Most of the merchandise quality is poor and the customers service bad as could be. I definitely will stop shopping from Zara.

I ordered my parcel from Zara twice, in the all it was delivered to my address. But I never got it. I called and spoke to the customer service. They refused to help.

Ordered something over a week ago to arrive with next day delivery. The order never came. I have called, emailed and used the live check with ZARA several times to the same response. There is nothing we can do, its down to our courier. The order was quite expensive and still no sign of it and now the tacking number for my order on hermes does not even exist. ZARA has the worst customer service and ownership for taking responsibility for its orders. ZARA uses Hermes, The worst courier company in London to deliver their parcels, by choosing the courier they use some responsibility should be taken if customers have issues with getting their orders, as at the end of the day I am Shopping with ZARA not Hermes. I have always loved ZARA products but after this experience I wouldn't recommend shopping with them or even consider shopping with them again as I am out of pocket, without my order and was given no support or apology and all the customer service did was say you need to contact the courier but cannot provide an email address, phone number or any information for that matter on how to get my parcel. Horrendous service

Package was supposedly dropped by the door by fedex but I never got it. Zara won't refund my money either resend package. Never buying again from Zara. Worst customer service ever.