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Zenni Optical has a rating of 3.5 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
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The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/
Great quality for the price! Easy to order and quick delivery.
Exactly what I wanted, I'll be getting more in different designs
My glasses are exactly as pictured and I love them.
Always timely turnaround on a good product. Enjoy their selection.
I'm grateful. The service that Zenni offer has a great selection of frames at reasonable prices.
Satisfied with product. Shipping was prompt too. Good selection and reasonable.
Got my glasses earlier then expected! Very happy with them!
Delighted with the order I placed. Returning customer and sur to return again
Cute glasses at affordable prices. Perfect if you like multiple pairs for different outfits.
Your website is very easy to navigate and I recommend it all the time.
Received my replacement pair within a couple of weeks. Happy with the product.
If you want a reasonable priced prescription glasses, don't hesitate to order from Zenni.
Great job! Nailed my prescription perfectly again!
Great fit, received what I ordered. Very easy website to use and fast services as well.
Loved the glasses and fit perfectly! I recommend 100%!
I've order glasses online before but this by far the best experience and I absolutely love them!
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for posting your Zenni review of the standard progressive eyeglasses you most recently received. We were sorry to read your comments that the standard anti-reflective coating you selected is not reducing the glare from sources such as streetlights at night, and that the gray photochromic feature is not turning the lenses as dark as you had hoped. Consequently, we apologize for any disappointment you experienced as a result. Regarding the anti-reflective coating, we want to confirm that this feature reduces, but does not prevent glare on the lenses. In addition, the photochromic feature works best under optimum conditions, which are cold, sunny days. However, this order is only approximately one week outside its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, so that you may return these eyeglasses to us for an inspection of the anti-reflective coating and photochromic feature. If our inspection finds that the anti-reflective coating is not working properly, and if the lenses are not getting as dark as they should when they are outside in direct sunlight, we can offer to remake the glasses for you for free. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4149367193, in the subject line of the email, and in the body of the email please advise that you are requesting emailed instructions to return the glasses for an inspection of the anti-reflective coating and the photochromic feature. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.