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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Excellent service. Love the price and how easy it was to order.
Sent poorly made glasses, refused a refund, and dragged everything out with rude offensive service. Would never do business with them again.
Thank you for posting your Zenni review of your eyeglasses order. We were sorry to read that the glasses were poorly made, and that you had a difficult experience with our customer service team. Consequently, we apologize for any dismay you experienced as a result. Unfortunately, no order number nor any other identifying information was included with your review, so we regret that we cannot look up this order, research the matter about which you posted your review, and respond to your concerns. Therefore, we invite you to reply to this review response with the order number of the order that prompted your review, and we will be happy to research this matter and respond to your concerns. We hope to hear back from you, so that we may resolve this matter to your satisfaction.
This company seems like providing low-cost eye glasses, but it is really a rip off. If anything goes wrong with glasses, this company doesn't provide any replacement service, only available option is to return with 50% refund or store credit. If the glasses goes wrong again, the store credit will be refund at 50%. For eye glasses service, this policies are unheard of, it is like a scam for consumers to absorb our cost in order to feed them revenue that they don't deserve. In addition, the agents are rude and I got hanged up twice. First time, the agent was mysteriously disappeared when I was asking questions and never came back. The second time, the agent closed out the chat window when I was still typing. I honestly won't come back and would warn everyone to
Thank you for posting your Zenni review of your experience ordering eyeglasses from us and your communication with our customer service team. We were sorry to read your description of your experience with Zenni, and we apologize for any dissatisfaction you experienced as a result. We were also sorry to see that no information was provided that could identify any orders you placed, so we regret that we are unable to look up any orders you placed to research the matters about which you complained. However, we want to confirm that, contrary to your assertion that we will not replace a pair of eyeglasses, we want to clarify that if a customer has an issue with a pair of eyeglasses they received from us, and they return the glasses to us for an inspection after confirming that they entered their prescription and pupillary distance (PD) correctly, if our inspection finds any manufacturing errors on the glasses, we will offer to remake them for the customer for free. We hope that you will reply to our review response with an order number, so that we may research the order and address any matters you experienced with the glasses.
USPS conveniently lost my glasses. All about money & very poor customer service. I've contacted the Better Business Bureau
Thank you for posting your Zenni review of the delayed delivery of your eyeglasses order. We were sorry to read that you have not yet received these nonprescription glasses, and we apologize for any dismay you experienced as a result. Contrary to your statement in your review, the U.S. Postal Service did not lose your glasses. On the usps.com website, the post office states that they attempted delivery on January 3,2022, but they were not able to access your residence because of heavy snow. They said that they will attempt to redeliver the package when they are able to access your residence. We hope that you receive this order for nonprescription eyeglasses soon.
Had my first bad experience with Zenni optical. I was an advocate for them for so long. I reordered glasses for my teenager. Same pair of glasses that her last ones were. The lenses, everything is the same. When we received the glasses you could hear the lenses jingle in the frames. You can hear them click when she bends over, moves her head, walks. I have worn glasses for 37 years and never had this problem before. UGH! They will not replace or fix them! I am not asking for free glasses or a refund, just a pair that is not embarrassing for my teenager to wear.
We have ordered about 8 pair of glasses from them. All with success. It is a shame they will lose my business for not repairing the faulty glasses they sent me. They are great to work with if they do the job right but if they screw up there is completely NO CUSTOMER SERVICE.
UPDATE
Zenni finally made it right.
I mailed the glasses back for inspection but they lost them(sent to wrong department).
They said they could replace them or give a store credit.
In the end I got what I asked for the first time. I did not want a freebie just a replacement. We got a pair of glasses where the lenses fit properly and my daughter didn't feel like a dork/embarrassed clinking every time she walked or moved her head.
Thank you for posting your Zenni review of the most recent pair of eyeglasses you received, which you ordered for your daughter. We were sorry to read that the lenses do not rest securely in the rims of the frame, and we apologize for any dissatisfaction you and she experienced as a result. Even though we see in the notes in the database record of this order that you returned the eyeglasses for a 100 percent store credit refund, we encourage you to request an inspection of these glasses, so we can determine whether they were made correctly. Please enclose with the returned glasses a copy of the email with the return instructions, and please write “Inspection” on this email copy. We will ask our inspection team to inspect the glasses to determine if they were manufactured correctly. If our inspection finds that the eyeglasses were not manufactured correctly, we can remake them for you for free. If the inspection finds that they were made correctly, we can return the glasses to you or issue the 100 percent store credit refund to your Zenni account or a 50 percent refund to the credit card used to pay for the glasses. We hope to receive these returned glasses soon, so that we may inspect them and email you the inspection results, which we hope will enable us to resolve this matter to your and your daughter’s satisfaction.
Fabulous—love my new "Iris" glasses. So fun & funky. Lots of compliments! Thanks!
You’re welcome!
We are so glad to read that you are enjoying one of the frame styles from the Iris Apfel Zentennial Collection on our website. We are also happy that you are receiving lots of compliments on the bold design. We trust that the lenses in that frame are serving you well also. Thank you for posting your review!
Always accurately described, arrives faster than expected, and all at an affordable price. Very satisfied.
Arrived as expected, the Blokz lenses are impressive and they don't have the really light blue reflection you see on other anti blue light lenses which i really love, because you can see your face much better in pictures.
Thank you for posting this review.
We are happy that you are enjoying your new prescription Blokz lenses. We are also excited to read that one of the features of those lenses that we are most proud of, that they are virtually clear, is also one of the things you like most about them. Thank you for sharing this with us and validating our efforts.
We are grateful for your business and we hope to continue to serve your eyeglasses needs for a very long time.
Paid for expedited shipping but it still took so a week…and the glasses didn't even have prescription lenses in them.
Thank you for posting your Zenni review of the shipping time of your eyeglasses order, with which we were sorry to read you were displeased. Consequently, we apologize for any dismay you experienced as a result. You placed this order on October 28,2021, and according to the Federal Express website, it was delivered to you on November 4,2021, six days after you placed the order, earlier than the eight-12-day delivery-time promise for Express shipping to U.S. residences. We hope that this clarifies the shipping time of this order, and we hope that you are satisfied with these nonprescription eyeglasses.
When we received the package, the case was crushed and the packaging badly damaged. Fortunately the glasses were ok!
Zenni is just fine - if - there is not a problem with the glasses you order. I have ordered from them twice - but I would not do so again. My last order the prescription sunglasses were blurry and I could not see out of them - that was a month ago! I have yet to hear back if they have corrected the problem or if they could even find the problem with their process. I have called 3 times and each time I am told they will get back with me. There refund policy is horrible - 50% to refund purchase or 100% store credit - however - this is worthless to me after waiting a month to even find out what is wrong with the glasses. No I don't think Zenni is worth the discount on prescription glasses. - Don't bother!
Thank you for posting your Zenni review of the time it is taking to inspect the sunglasses you returned to us because your vision through the lenses was blurry. We were sorry to read that you could not see well through the lenses of these sunglasses, which have the same prescription and pupillary distance (PD) as the other two pairs of eyeglasses on this order, and we apologize for any dissatisfaction you experienced as a result of this matter, as well as for the time it is taking for us to inspect the sunglasses, which we received on December 17,2021, and which we advised that it could take 14 business days after we receive the eyeglasses to perform the inspection. We will inspect the sunglasses soon, and when we do, we will email you the inspection results. If our inspection finds any manufacturing errors on the sunglasses, we will offer to remake them for you for free. If we do not find any manufacturing errors on the sunglasses, we can return them to you or issue one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We hope that when we email you the results of the inspection, we will be able to resolve this matter to your satisfaction.
Got them when I needed them and the price I wanted to pay thank you
You’re welcome! We are delighted to know that you received your order in a timely manner. We are also happy to read that you are pleased with the price of your glasses. We are proud to provide stylish and affordable eyewear and we hope to continue to do so for a long time. We trust that you are enjoying your new eyeglasses, and we hope that you will continue to choose Zenni for your future eyeglasses needs.
Love them. Fit perfect, look great... Will definately be back..
We've ordered our glasses from Zennie for several years. Awesome to deal with, great quality frames!
This was my umpteenth pair of prescription eyeglasses from Zenni--and I have since purchased FIVE MORE PAIRS: another pair for me, and two pairs each for my young son and daughter, respectively. And guess what? I'll be back for more. Zenni is killing the game on all levels: price point, design, comfort, customer service, and let's not forget shipping. Thank you, Zenni!
Took a month to get back with me about my order status. No updates or communication in between. When a response finally did come it wasn't very helpful. I just lost my money and didn't want to go through the hassle of getting a new pair I can actually see through.
Sitejabber my response 01/04/2022 Thank you for posting your Zenni review of the customer service you received regarding the status of one of your orders. We were sorry to read that there was a delay in notifying you about your order status, and we apologize for any dismay you experienced as a result. We see no notes in the database records of your five most recent orders, placed on October 31,2021 (o4264940088, delivered on November 8,2021, according to the U.S. Postal Service website), November 9,2021, (o4285022580, delivered on November 22,2021), November 14,2021 (o4297390230, also delivered on November 22,2021), November 23,2021 (o4317248971, delivered on December 6,2021), and December 25,2021, accepted by the post office on January 3,2022, and to be delivered to you soon). Therefore, we regret that we do not know to what you are referring. Nevertheless, we hope that you are satisfied with the eyeglasses orders you received, and we hope that you will be pleased with the glasses from the most recent order when you receive them.
The prices are amazing, quality of the frames is great and they arrive in just a couple weeks. We love zenni and have bought our last 6+ pairs from them. Great for little kids too because they go though many pairs of glasses and going through your eye doctor gets pricey!
I was able to get 3 pairs of progressive glasses for about the one through my optometrist.
Thank you for posting this Zenni review.
It is extremely gratifying to read that our affordable prices enable you to purchase multiple pairs of glasses for about the same cost as one pair from your doctor’s office. We hope you are enjoying your new glasses!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi. Thank you for taking the time to leave a review about your experience with Zenni Optical. We are delighted to read that you are happy with our service and that you found it easy to order from our website. We are also thrilled to learn that you are happy with how affordable our products are.
Thank you for trying Zenni. We hope you will continue to choose us for your future eyeglasses needs.