Zoe's Loft

I purchased 2 necklaces which were nice and they arrived promptly. However, they added an annual membership with no charge to the purchase so I was unaware. Until I got notice they had charged a monthly fee to my credit card. Shoddy, deceptive business practice! Don't get tricked.

Items received were very small, low quality and not well represented. Cross ring is child sized. Faith necklace small, stainless not silver, chain makes neck itch and burn. Waited weeks and weeks for shipment. No tracking given even when requested. Website signs you up automatically for their VIP club and auto bills $14.99 month. Buyer beware!

This is the typical site that once you buy something you're locked into a membership fee that you had no idea about. 2 1/2 years I didn't notice 14.99 a month. Shame on me! I paid almost 435$ for nothing. Obviously, I'm not the only one by the looks of their reviews. I asked for a refund and they would only give me 6 months worth. About 90$.So they took me for about $345. Ironic the products they sell are based on faith. How awful to do that to people.

I placed an order for a necklace in March for Mother's Day. Necklace arrived timely and appeared as pictured. I was later charged a $12.47 membership fee that I did not intend to sign up for. Whether I just didn't read the fine print close enough or they signed me up for something I didn't request, I'm not sure. I have since cancelled said membership. I also made a comment on their Facebook ad and a it does not show in the comment feed. They only allow positive reviews. Will never order again!

I ordered one necklace and they sent me three. Charged me for all three. Then they started charging me a monthly membership fee of $12.95. I had to call 7 times to get through. While trying to cancel with someone in another country she kept asking me to go to their website and look at all there products. Terrible quality. BEWARE!

Made an online purchase back in January and have yet to receive the present for my gf's birthday. Called and left 2 messages and sent numerous emails only to be reassured that it takes 4-6 weeks from the time I placed my order until I receive it. Well it's been 9 weeks and still nothing.

I wish I had read everyone's review prior to my purchase. Apparently they sneak into signing you up for a membership upon your order which charges you $12/47/month. There was no confirmation or request to sign up for membership upon ordering - it's a low ball way to sucker you in. Of course when calling in to dispute, you are placed in a holding pattern which is quite ridiculous.

Bought the Faith necklace which was nice but starting getting a membership fee
Taken out of 14.99 which I was not aware of. If it was something I missed it was very sneaky!
There was no confirmation or notice of this monthly membership and after threatening them they
Took it off. Will never order from them again! Beware!

On top of the monthly membership fee they charge you to access their so-called free merchandise site, the Faith necklace is cheap and didn't last. They don't remind you that you have a membership so you won't know until you start seeing the charges on your credit card. Very deceptive.

Do not order from this company! I placed an order in March and yesterday my account was debited for 12.47. I contacted them and ask what the charge was for, I was told it was a monthly membership fee (that I promise I did not sign up for), They refused to refund the 12.47 but said they would cancel membership, even though I did not sign up for it in the first place! I will not do business with anyone who somehow slips something like this in when you purchase from them. Very deceptive!

I ordered several Faith Necklaces in Jan 2020.
Since then I have been billed $12.47 for an alleged membership I didn't know I signed up for!
They are scammers. By buying the necklaces they will continue to bill you monthly. And the necklaces were very poor quality.

The necklace was ok but they automatically add membership and deduct recurring monthly fees until YOU cancel it. I was unaware of this and did not authorize however, it is written in the fine print so you can't debate and don't get refund. BEWARE! So you don't get taken too.

I ordered 2 necklaces in August, then noticed that they drafted my bank account a month later for $14.99, I found out that this is some sort of membership that I had no idea I signed up for. I canceled the membership but didn't get a refund. I don't care for companies who have sneaky under handed ways like that. No more Zoe's loft for me.

Beware! Made a purchase and acct was debited back in March for product. Today, May 1st a so called membership fee was debited from my account not being aware there was one. They refuse to reimburse the membership fee that I didn't request.

I didn't realize until 3 months after I placed an order that money was being deducted from my account. I called Zoe's Loft - customer service located in the Philippines - who advised me that I signed up for the VIP program. I assured her I would not have knowingly agreed to that. Said they will cancel membership but will not refund money. Will NEVER order from them again.

Read the fine print. There is a membership fee of 14.99. They auto charge it to your payment method. The product was low quality, and then surprise... have to deal with trying to cancel a bogus membership and try to get a refund.

Do not order from them... them put a membership fee of $14.99 which is hidden somewhere in small letter that they automatic charge to your credit card And they will not return your money. To me that is being dishonest

I wish I had read these reviews before purchasing the "Faith" necklace. Just went through my credit card charges and noticed a mysterious $12.47 charge. WHAT? I called the company and found out that, just as others have said, they have been charging me this for 6 MONTHS because I hadn't unchecked a little box. They refuse reimbursement. I called my credit card company and contested those charges. We'll see what happens.

My purchase was fine. But, it took over 2 months to receive. And, then, like everyone else I started getting charged the monthly membership fee for their Digital Catalog. I don't even pay that much for a normal paper magazine subscription. Usually you don't pay for catalogs. And, yes, I too did not read the fine print. Boy was I mad. I let the young man know that they really shouldn't be so sneaky. If it's worth the monthly fee - state it clearly.
I will NEVER purchase from this site again. Buyer beware!

I purchased a sweater from Zoe's Loft and it took a very long time to arrive. I had not known that it was being shipped from China. Once it arrived I found that it wasn't a sweater at all. It was a sweatshirt made of very cheap and stiff fabric. The Zoe's Loft website reviews are quite obviously fake and they did not post my poor review. I will be taking care to research clothing websites that I haven't before heard of before I purchase from them.

DO NOT ORDER from this company you will be charged a monthly fee with out consent. I ordered 3 necklaces and then now I have a monthly fee that I was not aware of being drafted from my account without knowledge of such a fee. Not very Christian like to not inform customers of this fee. Will not order from again. Beware read reviews first.

I bought two necklaces through this company. The next two months I got charged a $14.99 membership fee that I did not authorize. I contacted the company and told them I did not authorize this and demanded a refund. The membership was cancelled but I had to threaten further action before they agreed to refund the two unauthorized charges. I will see if I get the refund. This company sells Christian items. Obviously the owners are not!

They said I signed up for a membership! I did not but they started taking 14.95 every month. Very nice when I called but I am not sure I will get refund... wait and see... Necklace was nice but why would I want a membership