Zoe's Loft

I got scammed by this company who uses Christianity to take your money for a digital membership which I never knew about or how to access. Purchased necklaces from them never saw anything about a membership. I will be turning this company in to my state representative. These companies should be punished!

Don't order from this company! Once you order they automatically sign you up for membership with a monthly fee. If you call to cancel membership, they will not refund the fees. They say membership wasn't cancelled within trial period. People don't know they are automatically being signed up for a membership. Who does this? Shoddy business practice so stay away from them.

I purchased some necklaces for Christmas and just realized, months later, that I have been charged $14.99 a month for some membership that I get nothing for and was not aware I was going to be charged! $89.94 to date more than the $60 jewelry purchase! Ridiculous! DO NOT PURCHASE!

Yes, I am also one of the purchasers that bought the FAITH necklace. The purchase went through fine but checking my bank balance this morning noticed that there was a PAYPAL charge for $12.47 that I did not authorize! Shame on me for not checking the reviews, shame on Paypal for letting an unauthorized purchase go through and shame on Zoe's Loft for scamming people! I will never purchase from them again. Jury is still out if Paypal refunds this or not...

Membership Fee!
Why? For a retail store. The box is check you have to un check it or you join.
I paid them $74.82 before I knew.
I orser on my phone did not notice it. On a computer it very easy to see.
But it Scandaliste.

Read the fine print. I bought 1 necklace because it looked nice and I wanted to check it out. I was not aware that in buying that 1 item they would sign me up for a membership that costs 12.47 a month. I was charges 3 months before I realized they were taking money from me. I called and asked them to cancel whatever it was they were charging me for and return the money that is currently pending on my bank acct. They said I signed up for a membership and they would cancel that but would not issue a refund for the money currently pending. I'm going to have to cancel my card because I don't trust them!

Placed an order in April, received notification from my credit card for a $12,74 charge which I didn't recognize. I emailed Zoes Loft for explanation. I was told I had signed up for the VIP membership when I placed my order. I requested that the membership be canceled as I was unaware of this procedure. I received a reply that the membership will be canceled and my $12.74 will be credited to my credit card. I will follow up to make sure I am canceled. Bad business Zoes Loft. Will not be ordering ever again. Plus poor quality product.

If zero was an option, I would give this company a ZERO rating! I ordered three "free" items (had to pay outrageous postage & handling) from this company. The items were not mailed all together. I had NO idea that the items were being shipped from CHINA because the original item that I bought and paid for was shipped rather quickly. I received 1st item, a t-shirtn. V that wasn't true to size. I received the second item, a watch similar to a Fitbit, and it doesn't even work! I emailed the company AGAIN (5th time) and I get the same auto reply. Grrrr. DO NOT order from Zoe's Loft... EVER!

I ALWAYS try to read reviews for placing an order online - even if it's from AMAZON but sure didn't this time! I love the Faith necklace but just like everyone else I have been fighting to get this $12.47 off my debit card and to STOP charging it each month!
I guess I will just have to get a new card number? I don't know what else to do - to get them to stop charging it!

I ordered the Faith charm with the necklace, to later find out I was enrolled in a VIP membership!. Apparently there is a checkbox which has to be unchecked to not become a member. I spoke with the customer service specialist and asked her what services are provided in this VIP membership? I mentioned to her that I did not have a priest or pastor come to my home to speak about FAITH! I was able to get the credit back for the months I was charged this ridiculous charge. Will never buy from this company AGAIN!

I ordered 2 necklaces, then the next month they started charging me an unauthorized "monthly service fee" of almost $13. I'm angry and feel cheated. I will never order from the company again.

Ordered a shirt, charged in November, then dec. 21 charged another fee to my account, no refund, I will never buy from them and warn others of this practice. Horrible experience

Ordered one $20 necklace and for the last 4 months I've been charged $12 for nothing. Have left email request to stop but nothing. California lunatics at it again. Can not be trusted. FAILURE.

Like others have stated, this company will be charging your credit card monthly without your permission until you make them stop. Rip off under the guise of being a Christian based company. Shame!

BUYER BEWARE! When you purchase a product form this company they AUTOMATICALLY sign you up for a VIP Membership. They hide that on the checkout page and if you don't uncheck the box then you start getting charged monthly. This is ridiculous! I ordered from a what I thought was a Christian company that sets you up to steal your money. Thank God (the real God) that I am consistent in checking my bank account. I don't know what kind of Christian company this is supposed to be, but Stealing is not of God, it is of Satan. They have said they would refund my money but that is because I caught it on the first payment if not they would have continued to charge me every month until I caught it. So just be careful if you choose to purchase from this company!

I ordered the Faith necklace. Now I'm being charged a membership fee a month which I did not agree upon. I've contacted this company and they have not contacted me back. This is extremely unethical.

I ordered something back in March and in May they started taking out a membership fee. I did not sign up for a membership and was unaware that by ordering from them I would be signed up.

It took MONTHS to get my order delivered & then I noticed a recurring debit to my account! I've demanded they return all the money they've stolen from me.

Like everyone else here, I bought a necklace... and unwittingly a membership. The Faith necklace was fine, the membership fee not! Stay away from this vendor.

Bought a necklace and this company charged me a membership fee. No where was it stated we have to pay a membership fee to buy their Christian necklace! Very upset

Hidden checked box for monthly membership fee. Refused to refund! Cancelled the membership but no way to refund she said. She admitted I wouldn't have noticed the box already checked!

Do not order from theis company. I ordered from them 1 time in August and they continued to charge me. I caught the charge through my bank and found out they chaefed me in September as well. When you purchase anything from them, they will automatically charge you for a VIP MEMBERSHIP which is 14.99 per month. Total scam! I called and spoke to a representative and he said that i signed up for the membership which I DID NOT and I told him to remove it and Don't charge me any further. Well they charged me ANYWAY and I had to get ugly with them. I got my refund back FINALLY! I'LL NEVER ORDER FROM THIS COMPANY AGAIN.

I wish I can give them a zero star I ordered a beautiful necklace from Zoe's Loft I never heard from them once I received the order confirmation I had to send them an email asking when was I going to receive the necklace. Then weeks later it came. BUT that's not the worse part the worse part is after I paid for my necklace in May they continued to charge my cars for some stupid recurring membership they created! WHICH I DID NOT SIGN UP FOR! They are a scam beware and do not order from these aholes!