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Zoe's Loft has a rating of 1.2 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoe's Loft most frequently mention membership fee, faith necklace, and credit card problems. Zoe's Loft ranks 175th among Custom Jewelry sites.
Beware! Made a purchase and acct was debited back in March for product. Today, May 1st a so called membership fee was debited from my account not being aware there was one. They refuse to reimburse the membership fee that I didn't request.
Would have given -1 rating if available! This "religious" based company has a little tiny box on the bottom of the order form that makes you a VIP member and automatically charges you almost $13 a month for nothing! I didn't discover this until recently and have racked up over $300 in charges. They only refund six months worth. Total BS…. Especially from a company supposedly "faith" based. Well I've lost all faith in them now! Stay away!
I wish I would have read all these reviews before I ordered. I ordered the faith necklace and after about 5 weeks still waiting for it I went checking to see what the hold up was. Started communicating with Chemron in customer service who said the necklace had been delivered on March 25th. I assured her it was not received and asked that it be replaced. Her resolution was that I go to my neighbors and check with the post office. Seriously? After responding with my displeasure she finally provided the address it was mailed to which was a house down the street. I evidently entered the wrong address (I've never done that before but I guess it is not impossible). So if I want to retrieve the necklace I've got to go up to a stranger's house to ask for it! To add even more to this, I found another charge on my card for $14.99 for what may be the membership everyone is mentioning. I'm usually pretty careful not to sign up for notifications, etc. so I'm not sure how I got roped into this. So bottom line is I've received nothing and am being charged even more for nothing. I placed my order through Facebook and will never do that again!
Tip for consumers:
Buyer beware
Products used:
Never received the product.
When you order from this company they charge you a membership fee a few months later. They will cancel the membership when you call but NO REFUND. Will be given for the membership fee
Like everyone else they I signed up for a membership. No mention of it when I made the purchase. PayPal should review
They debited my account for $12.47 just for ordering a necklace.
This should be against the law! Cheaters. Don't order from them!
Do not purchase from this company. A charge shows up the following month of 12.47 for a monthly subscription that I did not order. This is a scam
They keep adding a "membership" charge to your account monthly. Very hard to get through to the company. They were not helpful. Buyer BEWARE!
Cant believe that a company selling religious items would sneak in a monthly charge that you would never find until you notice it on your credit card
The jewelry wasn't all that great! Plus they take out a membership fee? I was not aware that was going to happen!
Do not order from this organization. They charge you monthly membership fees which are undisclosed. Stay away.
Great service! Love it... I just ordered two for my wife and they are beautiful. I love this, 3of my favorite words
Tip for consumers:
recommended
Products used:
Jewelries
Zoe's Loft & Luxclu Platinim! I NEVER SIGNED UP for a Membership- FRAUD! They're taking it out of my Paypal monthly! Not even sending anything. -Just stealing the money!
DO NOT ORDER FROM THIS SITE. PRODUCT NOT WORTH IT AND, IT DID NOT INDICATE A MEMBERSHIP FEE WHICH WAS CHARGED TO MY CARD($12.47) THE FOLLOWING MONTH.
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