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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Arrived quickly and quality of multi-coloured light, wrap-style jacket was good. I could have ordered one smaller size but it's ok. Many compliments received. Thank you.
I have several tops and pants from Zolucky. I love them, the price is right and no one else that I know has them so I never worry about someone else wearing the same thing.
It took more than a month to receive my order. Information on the order was next to nothing. At times I wondered if the site was a scam. I did finally get my order and it looks really cute!
Glad that I ordered one size larger; they tend to run a bit small. Takes awhile to get the items but I wasn't in a hurry. Quality is average for the price.
Easy to shop. Lots of choices. Loved the discount. The tshirts are SO soft
Easy to navigate. Great styles & colors.
I wish you would show the backs of items to see if patterns continue.
Love this site everything was great got perfect for me
I ordered one blue and one black pair of Faux Denim Leggins. They look cheap. I won't wear them and would like to return them.
Since you asked, I will tell you that I have often ordered from Zolucky and have never been dissatisfied with the quality nor with the turn around time.
Easy to get in, easy to find what I'm looking for, easy to check out.
I would love to return everything I purchased. Again, the clothes look so cheep. Awful
I have found so many awesome things that are in my style. I get great deals everytime I shop here.
It was great once I figured out the sizing. There were so many different pretty dresses to choose from so I narrowed it down to 3.
So far was good but I am waiting to see the accuracy of the information (size, color, material).
I bought from them before and it was ok. Until now. Tried to do a return, they will not answer me Said they would get back in 48 hours. That didn't happen. Tried to do chat, it just drops me. Sent a picture to show how off the mark the actual item was from the picture. Bad. Also bought a top using THEIR size guide. It had been reliable in the past but this time, off about 3 sizes! On clearance, so too bad for me. They just lost a customer for good
I just hope the quality is still there on the products as they've been in the past.l
The products are quality for the low costs. I like the uniqueness of the clothing.
Great!
No problems. Perfect fit love colors. Make this same jacket with a zipper and I will buy another one.
I had no trouble ordering, disappointed with cookie roll-out mat, very flimsy.
They responded very quickly to my issue and will resolved my problem. I plan to shop here again. Thank
I started out with no shipping cost if I spent over 86.00 but still you did!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We apologize for the poor experience you have had with our customer service and returns process.
We understand how important it is to receive timely and helpful assistance when making a return, and we regret that we did not meet your expectations in this regard. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order.
We want to assure you that we aim to provide accurate and representative images of our products on our website. Sorry to hear that the product you received does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Regarding size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding returns, our team will respond to you within 48 hours after you submit the return request. If you did not receive, please try to find it in spam list, or use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
We have email and 24-7 Live Chat service now. We always strive to provide prompt and efficient service to our customers.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $89.(Final sale items are excluded).
Well received your feedback regarding the shipping cost. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
We also apologize for any inconvenience caused by customs clearance issues. Unfortunately, customs clearance is out of our control and can sometimes cause delays or additional fees. While we do everything we can to ensure that our products are shipped in a timely and efficient manner.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY