Zolucky

The clothes are very cheaply made and do not look like the pictures. Returns, regardless of the reason, are the responsibility of the customer. The return process or address is not readily available. The hoops that you have to jump through eat into the amount of time you have to return packages. The online chat is maintained by bots, so you only get prepared statements that are no different than the ones found on their website. So, I would say to the buyer to beware. What you receive will definitely not be what you get. Trust me, I learned the hard way.

I purchased an item and was not happy with the quality or fit. When I tried to return it I was offered a refund of 15% to avoid shipping costs back to China to return it. I did not receive it from China I received it from the City of industry in California which is the same state that I live in. When I refused the 15% I was offered 40%. I still feel that this is unacceptable and I'm waiting to hear back from the company at this point. To avoid a similar situation I would not recommend purchasing anything from this company.

I ordered 10 or so items, and spent a huge amount of time reviewing garment measurements, fibre content, etc., Most of the times took about 6 weeks to arrive and as soon as I got them I knew I wanted to send all but one back. Fabrics did not resemble the photos, and several items were 4 to 6 inches shorter than measurements listed. I wanted to wait till items arrived to make a single return, but by the time the last item arrived, the rest were outside the return window. I am stuck with them and they are so far from what I ordered I will never use any of them. With a great deal of effort, I managed to cancel the one remaining backordered item and received my refund a couple of weeks later. The sweatshirt pictured below is a slimy shiny synthetic, not a snuggly warm natural blend, and it is very small. Green sweater isn't the same fabric pictured and is ridiculously short.

Zolucky is a total scam operation. What you get will not be what you think you were getting, but a cheap, trashy facsimile. No free returns; you will have to pay for shipping all the way back to China, and if you choose to return the item, you will likely spend more on that than you did on your purchase.

The picture on the site was beautiful until it arrived. It was too long, wrinkled, and I wanted a refund. Yeah good luck with trying to get your money back. The price of the item was 38.00 and they gave me a GENEROUS offer of 5.00! What kind of business are you running? I needed it for a shower party and it arrived the same day as the shower! Never wore it and will tell all my friends NOT to order ANYTHING from CHINA, especially clothes! Extremely disappointing…. Zolucky, that's funny

Shopping experience so far so good. I would like to be able to keep shipping costs down a bit more. It seems they are excessive. Could you please tell me about the sizing? Does it correspond to the measurement of the garments or does it allow a couple of inches for fit to be comfortable? Thank you for answering Bev.

I have purchased a pair of shoes from this company. After finally receiving them, they looked nothing like the picture. I purchased a $20 (each) pair of shoes and received a $ 2 pair. Very disappointing and deceiving. Its too late to return them, because it took 2 months to receive them. Save your money and purchase through another website.

Is incredible! The clothes on this website are amazing, perfectly sized, beautiful clothes, every week they have news and they are always up to date with high-end fashion. There will always be something on your site for that special event you have on the weekend and the shipping is very fast! And their customer service is brilliant! They are so nice, they always please you and so quick to respond to you. I highly recommend them. My favorite online store

One item fit perfectly. I am a size small(USA) or 4/6 (USA) or junior 5(USA).
A second item (a top) was a bit too large. It appeared to be perhaps a large or perhaps size 10 or 12 even though the tag is marked small. Third item was pants. The pants fit well except that they were very very long. Granted I am short (5'2") so I often have an issue with length. However this pair was REALLY long. My solution was to roll them up.

Horrible. Tried to return a few things. They were not what I ordered. Shoes were too big. Had to pay to ship to China. Did not respond to my request. Never will order again from them. I felt stupid because I didn't look for reviews from this company.

I appreciate that sizing info is readily available. Though I was able to fit into the dress size using the chart provided, it was just a straight column. There was no shape or scallop to the bottom hem that appears to be in the picture. The material is cheap and the "jacket" that came with the dress looks like a choir robe. Really unfortunate.

This is the first time I've shopped on zolucky. There are lots of choices and it took me a while to figure out how to navigate the site. Still not completely sure how to get around faster, but will try again depending on how I like what I ordered. 5-31 update. Pros: Updates about the order were frequent and timely. Cons: The quality of the merchandise is not what I expected--the t-shirts I ordered felt like nightgown material. They looked and felt cheap, but then I guess you get what you pay for. They didn't fit well so I tried returning them which turned out to not be easy as promised on the site. I would have had to pay for shipping to China so chose the 15% return and gave the shirts to the thrift store. On my credit card I only got 10% back instead of 15%. Will not be purchasing from this site again.

I received items sporadically; the leggings were ok but the shoes were plastic. Not good quality at all. The second shipment was really, really late and the quality of the shirt was not good. I requested a return for two products - one for the shoes and for the one that came 2 weeks late (was a Christmas shirt that arrived on New Years). I never got an email reply for the first return request. Had to "Live Chat" then I received an email the next day - but it was a "return label only" to China and that I was responsible for the shipping. After many attempts, I did finally receive a nice email and an offer of a 40% refund and I could keep the items. At least it was something positive which was appreciated.