On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Only complaint is it takes to long to receive my items... the sizes always are different. If I order a large its to tight. So i order a x large then its to long and to big... just not working for me
I ordered quite a few things off this site and other than my own mistakes on sizes, love everything I ordered
The clothes are Very cheaply made. The lowest quality of material. And the Sizes are completely off. Do not Order anything from the website. All Made in CHINA! Buy AMERICAN!
I do not think I will be buying products here again shipping was almost the same cost as the products I bought.
I would have liked to know where those products were shipping from as the cost of shipping is also a factor when deciding to buy for me.
Thank you for your feedback.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping when the order reaching $99 after discounts (excluding final sale items). And we will try to improve our shipping issue.
So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Perfect and easy to use!
Saved items until I was able to order them
It takes a while to get my orders but I always have been happy with my purchases
I am a U.S. size 14. I ordered size XXL and they fit.
I was a little disappointed in the fabric quality but I love the designs.
I just put in another order for 6 more dresses.
The worst return policy I've ever seen. In their ordering description they allude to how easy it is to return something and that is not the case at all! It took almost 2 months to receive my order and when I did the quality is very poor and 2 tops are incorrectly labeled. Their sizes don't match the size guide on their site. There are button holes that are not there. I ordered 2 of the same top in different colors. One has button holes and one doesn't and those were 2 that I planned on keeping! The material is absolute s### If you would like to throw money absolutely down the toilet or mail your purchased item back to China and pay the shipping and custom fees (that was what they told me to do) then go ahead and order. This is SO deceptive I plan on contacting The U.S. Postal Inspection department and filling a complaint. I really don't care about $40.00 but this company should not be allowed to do business in the U.S. Everything really was THAT BAD. Every good review must be a relative or an employee of the company.
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The clothes ran small. Not true to size. Very disappointing since they're all too small.
It said if I purchased over $70 that the shipping was free. I did and the shipping was an outrageous $19
The clothes are very stylish, many have choices of colors (I love blues). I'm not a young person, but your clothes aren't necessarily for young or old. I hate old lady dresses!
Wow! Fabulous deals on cute, cute items! Thank you for providing these deals of the century.
Wonderful experience!
The website is user friendly. It was easy to sort and select. The size chart was helpful. Some items did not give a specific length, however, most did.
The website is user friendly.
One shoe was bigger than one (42) I was sent a size 35in the black which I did not order. I ordered size 42. Quality was poor. Too expensive to return
Shipping is too expensive and would prevent me from buying more frequently
Very good. I like the variety and also the prices of the merchandise.
We are glad to know that you are satisfied with our products and services.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was able to complete.My purchase because I was able to get 20% off. Thank you so much!
Spotted this site on line and took a closer look. I'll know better what I think once I receive my order. The order arrived but one dress was the wrong size! I gave it away and ordered replacements.
I don't like that you offer at the beginning of the shopping to be a free shopping after certain total and it never shows at check out. That's why I canceled several times before but this is first time and last I probably shop here for that same reason.
So far so good I just ordered not what I expected but they're cute sneakers
Lost my coupon #
Jewelry is fine
Size wise seems to be off for me
Did not see other choices. Not enough lines to write down my thoughts. I kept them all but will need alterations, especially the hems. Need more consistent hem lines. I am an alteration person but others would not see the advantage because of cost.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services. Could you please offer your order number for us? So that we can help you solve the problem well.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!