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Alexandru F.

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Total Points
80

1 Review by Alexandru

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    eDreams

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9/15/24
Verified purchase

You withdraw money from an card that was not linked to your app for "prime" that I had no idea I had or wanted this "prime".
Then when I checked the app I managed to see what prime was and to unsubscribe I had to unchecked all the bonuses (that I didn't checked on the first place) and realized that I paid 90 euro for NOTHING!

Reason I chose this business:

Lately i used eDreams because it looked ok, but after my next trip I'll delete the app and NEVER use it again.

Date of experience: September 5, 2024

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John T. – eDreams Rep

Dear Alexandru,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

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