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Free shipping was not offered on open box but only on full prce
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I purchased three fans and then went to your store to purchase a down rod. I was told that there...
Please accept our apology for any inconvenience. Our free shipping offer applies only to certain items, and only on shipments made to the 48 contiguous states and does not apply to Lamps Plus Open Box items. We are happy to advise that Lamps Plus covers the larger costs on shipping which lowers the cost to our customers. If you'd like additional information on shipping, please visit our Things to know section at https://www.lampsplus.com/help-and-policies/shipping-and-delivery/#thingstoknow.