I was some how worried as it took time before I was informed that my that my booking has been successfully processed and confirmed. I had initially expected to get the confirmation immediately after booking.
Reason I chose this business:
I wanted to diversify my booking sites, when a colleague advised me to try edreams.
Dear Engilbert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care