I called to get a refund on our hotel room a week prior to our stay due to the event being cancelled. They told me they would have to submit it to their escalation team and that I would hear back in 24-48 hrs. No response. I email them again...no response. I call them - select the refund department and the phone just rings and rings. I call back and select the booking department and they answer immediately. Give me the same run around. I'm told someone will call me today...instead I get an email telling me they they could not refund my room and gave me a list of to-dos that I would need to fulfill to possibly get it refunded. I called the hotel and they said it would be fine if they refunded my room. They are blaming the hotel, however it is Traveluro that has my money and the power to refund it. Traveluro put zero effort into refunding my room. I do not believe a word they said. They are greedy, scam artists at best. Apparently they need the money more than my Family of 5. I will NEVER book through them again. Shame on YOU, Traveluro.