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I purchased three fans and then went to your store to purchase a down rod. I was told that there...
Thank you for your feedback we apologize for the confusion regarding shipping cost. We offer "free shipping" or "free shipping and free returns" on many of our products. Lamps Plus Open Box orders do not qualify for Free Shipping. As items available on Lamps Plus Open Box are sold at a discounted rate, and must undergo an extra inspection, they do not qualify for Free Shipping. If you'd like additional information on shipping, please visit our Things to know section at https://www.lampsplus.com/help-and-policies/shipping-and-delivery/#thingstoknow.