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Jacob J.

Saint Michael, United States

Contributor Level

Total Points
80

1 Review by Jacob

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    Country Outfitter

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11/15/24

I'm writing this review as a warning to others after experiencing unacceptable customer service and shipping issues with Country Outfitter.

*Order Issues*

I ordered boots, but during checkout, the website automatically changed my shipping address to an old billing address linked to Apple Pay.

*Immediate Action*

Within one minute of receiving my confirmation email, I contacted Country Outfitter to correct the address. However, despite prompt action, my concerns were ignored.

*Unhelpful Customer Service*

Multiple calls, including one at opening time this morning, were met with uncooperative representatives claiming they couldn't assist.

*Additional Costs*

I tried to upgrade to UPS Premium for $20 and pay an additional $27 to reroute. However, even after paying, UPS stated that only the sender can request changes, making the upgrade impossible.

*Unresolved Problem*

Someone in another state is now set to receive my boots, leaving me out of pocket and potentially losing my entire purchase.

*Last Straw*

This experience has left a sour taste, and I will not shop here again. I urge others to beware of Country Outfitter's inconsistent customer service and flawed shipping processes.

Rating: 1/5

Would appreciate assistance resolving this issue!

Date of experience: November 15, 2024

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