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Mary Ellen F.

New York state

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80

1 Review by Mary Ellen

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    Mamma Mia Covers

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10/11/24

This is an unscrupulous company. I ordered the 3 seat velvet sofa color in brown. The color depicted on the Mamma Mia website is a medium taupey-toned brown. The cover I received (which looked like a return, even the plastic packaging looked worn) was NOT brown by any stretch of the imagination. It was grey. I immediately emailed Mamma Mia customer service about the problem and requested a prepaid return label. They responded asking for photos, which I sent. Their reply: "We're sorry to hear you're not happy with the product. On our website, we did our best to show the fabric texture and colors as closely as possible. However, color consistency cannot be guaranteed on every display and device. We value our customers' feedback and will use it to improve our products or services." Basically, tough luck that you ordered brown but received grey because we are insisting grey is brown.
A manager then sent another response trying to gaslight me into believing grey is brown by providing me pictures of their brown velvet cover and their grey velvet cover. These were not the pictures posted on their website but rather pictures of the actual covers on customers' furniture. Both covers in the "proof" pictures they sent me were indeed grey -- just different shades of grey. And the cover in the picture they were insisting is brown did not in any way resemble the color depicted online of Mamma Mia's brown velvet cover.
I will be returning the sofa cover at my expense but I will never order anything from Mamma Mia covers again and I warn everyone out there to avoid this rip-off company like the plague. When you read negative reviews about this company's unsavory practices, believe them the first time. I wish I had.

Tip for consumers:
That the colors of the covers, no matter which style you purchase are not as depicted on the Mamma Mia web site or on Amazon. The colors are enhanced to show the covers to a better advantage. I ordered pillow covers from Mamma Mia in ivory velvet and those did not remotely match the color shown online. They were a lighter very yellowish ivory. They company provides pieces of cardboard to secure the covers. They don't work at all. Covers are over-priced, over-hyped and not worth it.

Date of experience: October 11, 2024

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