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Milton C.

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Total Points
80

1 Review by Milton

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1/7/25
Verified purchase

Mala experiencia. Me ofertaron un vuelo con carry on y después de hacer la compra y chequear la reserva en la aerolinea veo que la reserva no tiene carry on, solo trae un bolso pequeño. Me siento estafado.

Reason I chose this business:

Por las ofertas vistas en kayak.com

Date of experience: December 28, 2024

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John T. – eDreams Rep

Dear Milton,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

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Luis V. reviewed eDreams
1/23/25

Mala experiencia no me quieren dar mi reembolso todo fue 4&:&:&: