I tries to cancel a hotel reservation only after 40 minutes if bad music to get an agent who puts me on hold forever... 8 minutes later she tells me she cannot give me a cancellation email or code... blah blah.
Spend the extra money, safe your sanity and save time. This is a SCAM. They depend on you losing patience. I am still on hold with the agent for over 7 minutes after waiting 39 minutes to get a live human. The website says you can cancel with a link on Manage Bookings but it DOES NOT EXIST.