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Phillip M.

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Total Points
166

2 Reviews by Phillip

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    Booksi

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8/31/23
Verified purchase

Purchased an oceanfront luxury resort room at Mertle Beach. After calling to book room it is not on the beach. Then was assisted in changing location……. Weird. So moved to St Petersburg to get an oceanfront. To a 6 out of 10 star rated hotel. Then they charged me an additional 250 dollars for a gift card to be given to me and "insurance". Oh and then pull credit report. Okay still a bit cheaper than off the street purchase. Trip is two weeks away and received a phone call that said I also needed to cover the $200.19 for taxes and resort fees. At this time I pulled up the resort. Same nights and it was $160 cheaper to not use them and to do it myself. I also would gain back the vacation time I was going to use for their mandatory sales pitch.

The guy on the phone was really good though and worked the refund for me. Got the insurance back and then the 150 gift card fee back, but he was unable to get original purchase back and managers were in a meeting that day and to call back. I called back and they told me that they would not refund it because in the promo someplace it said non refundable.

So very annoyed at the company for making the purchase of getting the vacation a trap of my funds as to use it and I had to buy my own gift card and insurance and then had to cover the $200 plus in taxes and fees.

Proof picture attached to show cheaper by going through someone else and not just bull$#*!ting.

So overall cost of the $199 vacation was OVER $700.

Oh and one last thing. By being moved to oceanfront you can see that I lost one day of the package.

Tip for consumers:
If there is a way…… which there is not if you buy promo advertisement because you click to purchase. To know what the real cost is up front and not hold your finances hostage and if you cancel after receiving more mandatory fees you still lose your original moneys

Products used:
Vacation package

Service
Value
Returns
Quality

Date of experience: August 1, 2023

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    Tire Rack

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8/31/23
Verified site experience

Appreciate the simplicity of the website and easy to order from. Also a cool bonus being able to compare other tires.

Date of experience: August 31, 2023

Phillip Has Earned 4 Votes

Phillip M.'s review of Booksi earned 4 Very Helpful votes

Phillip Has Received 1 Thank You

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Patty P. thanked you for your review of Booksi

“Good for you for not backing down! You hit the nail on the head! They have a good rating because they pay you to change your negative comment!”

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