I am 48 years old so I have dealt with the IRS's negligence, laziness, and unprofessionalism for many years. You can never speak with a representative. The automated service is lengthy then it directs you to another automated service. It seems that there is an arrogance about this organization, where they feel that they do not need to offer even the most basic of services and professionalism. I receive better service at McDonald's! There is plenty of stress involved with taxes and dues that are owed yet no help from them whatsoever. The good thing is that whatever actions you give out are coming right back. This organization is truly An embarrassment. DO YOUR JOB!