I contacted Traveluro about a current hotel reservation that I purchased as NON-refundable - which was MY first mistake. I contact them to ask to CHANGE the reservation - not refund it - I was told no. The reason I wanted to change was because my father-in-law died. We were going to visit him and before we got there he passed away. We wanted to change our booking to the weekend of the funeral but they would not accommodate us. I contacted the hotel directly and was told that they would allow us to change if Travel Eluro would contact me and let them know. Traveluro SAID NO. I will NEVER book with this company again and I advise you to be careful.