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Ugnius H.

Contributor Level

Total Points
164

2 Reviews by Ugnius

  • Bookmark Site

    Kiwi.com

  • Send Message
12/27/18

Just like in many stories here, this company sells separated tickets, so in case you will need a transfer or getting late for your connecting flight because of the delay, you are out there on your own! I have purchased a ticket Reykjavik-Asgabat via Budapest and Istanbul for September 2. One leg of the trip was cancelled by the Airline and kiwi.com suggested to change my whole ticket online, which I tried, but unsuccessfully. After contacting them again they recommended that I would buy a new ticket and the old one will be refunded, which I did. The refund that I got was half and the other half (400 EUR) never arrived as Turkish Airlines are not obliged to issue me a full refund because of that (again they have cancelled only one leg, not three separated tickets) and kiwi.com guarantee will not work this time as in many cases here. STAY AWAY FROM THEM, THEY WILL TAKE YOUR MONEY, LURE YOU INTO THEIR FAIRYTALE OF THE CHEAPER, BUT NOT CONNECTED TICKETS AND WHEN YOU WILL HAVE A PROBLEM, THEY WILL SIMPLY TELL YOU: IT´S NOT OUR PROBLEM!

Date of experience: December 27, 2018

  • Bookmark Site

    eDreams

  • Send Message
4/16/17

Stay away from this travel agency, as they will take your money and you never will see it again. I have booked with them 2 tickets in 2013 with Aerosvita Airlines which got bankrupted later and since then for 4 years they are refunding me 400 EUR. THE BEST OFFER I got from them as compensation was 50 EUR discount of my next ticket purchased through them... And this company even gets a rewards as a best e-commerce site... Just a warning for a fellow travellers!

Date of experience: April 16, 2017

Ugnius Has Earned 4 Votes

Ugnius H.'s review of eDreams earned 3 Very Helpful votes

Ugnius H.'s review of eDreams earned a Well Said vote

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