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Vikki T.

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1 Review by Vikki

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6/22/24
Verified purchase

We used Forward2me to ship some items to Greece. Initially all was good, order got to them, they repackaged it, but the repackaging could not complete until costs were added. It was not clear if it was cost of package or cost of individual items. As it turns out I doubled the value of the good shipped by assuming it was per package I think,
Shipping costs calculator said the max cost would be £200with UPS so we selected that. The cost of shipping was £842 😳. But once selected I could not change it.
Customs and duties are neither included or taken care of so we then had 2 weeks of trying to negotiate Greek customs to get our packages. All in all a massive headache and a really expensive one too.
Will be unlikely to use again.

Date of experience: June 12, 2024

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A F. – Forward2Me Rep

Hi Vikki,

Thanks for the feedback.

We believe that you have shipped some duvet products from John Lewis. The actual weight of the goods is 72.82 kg. Due to them being divided among multiple boxes, we suggest combining and repacking them to reduce the number of boxes used, this why your packaga are marked as repacking required.

Every customer has the option to override this repack required tag if they prefer not to proceed with the repacking request.

When submitting a repack request, you receive an estimated price range based on the current weight and dimensions of the package. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see on this occasion the volumetric weight is higher than the actual weight 72.82 kg so the shipping fees are calculated on the higher volumetric weight 135.63 kg.

Please check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?

Many thanks,
Forward2me

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