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Claim Your BusinessMAC Cosmetics has a rating of 4 stars from 379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality, and long time. MAC Cosmetics ranks 10th among Cosmetics sites.
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I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious. She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin. Keep it up Precious!
I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?
I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious.
She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin.
Keep it up Precious!
I love these cosmetics, I tried lipsticks for the first time in 2017 and the love doesn't stop! Good quality tantalum foundation, and recently tried the makeup brushes!
MAC's iconic lipsticks are a staple in my makeup collection. The color payoff is incredible, and the range of finishes, from matte to satin, provides versatility for various occasions. Whether I'm looking for a bold red lip or a subtle nude, MAC has never disappointed.
Tanto MAC MAC y resulta tener una calidad peor que las demás compañías! Me he gastado 200€ en productos y me arrepiento un montón. El pinta labios te reseca los labios, el rímel no lleva casi nada, el delineador de ojos se borra y la base de maquillaje deja unas rayas y manchas en la cara que sólo con la mano la puedes cubrir bien, la sombra no dura ni 3 horas. Tanta publicidad y tanta fama que son buenos pero no es verdad! Por lo que vale ni merece mirarlos! No vuelvo a comprar nada!
Products used:
Everything
I have spent $400 on MAC makeup in the past few years. It has become my go-to. However, upon never receiving a package recently, I called costumer no-service and was very frustrated by the entire ordeal. Though they never gave me tracking information and the "track my order" button in the email they sent me led to incomplete info, they said it was not their problem that I never received my item. It was such a frustrating call that I don't plan to ever use their bloated, difficult website in the future. I have had other problems in the past with their website and orders not going through, but this person-to-person conversation was the WORST and enough for me to take my business elsewhere.
Products used:
make up
Oh, their red lipstick is just unforgettable! I love it, I probably bought the tenth one already. This lipstick always highlights all my looks. Perfect. Just perfect!
This company has the worst lying customer service employees ever! I've had the worst experience with shipping! I DO NOT RECOMMEND. Awfull service
Tip for consumers:
Don’t purchase horrible customer service
Products used:
Lipstick and lip pencil
I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?
Products used:
Setting spray, lipliner, lipstick
I have been using this foundation for years now, it works for me, but lately am getting discouraged that everytime I want to purchase for a new one I have to call nearly all Dubai branches looking for it. I keep giving my number and I never get a call back when it's available in stores, until I will go back again to check.I always use it until its totally finished. Is it still on or its no longer in the market.
I brought a set of detail brushes,and 2 types of beauty blender.I swear,and Ian very honest that a big chunk of the brush feel off as soon as I used it for the first time,and the tip of the brush got split.I thought it's just that brush,but the other brushes start peeling off as well.the beauty blender split in half when I was washing it.really? I thought MAC is a good brand,and have quality products,but not at all.I will never buy brushes,or beauty blender from them again.
Very disappointed.you just lost a customer MAC.
I recently tried the MAC Hyper Real Foundation in Rose Gold FX, and I must say it's been a game-changer for me! As a girl who loves makeup, finding the perfect foundation can be a struggle, but this one truly impressed me. The shade matches my skin tone beautifully, giving me a natural and flawless finish. Not only does it provide excellent coverage, but it also feels lightweight and comfortable on my skin, allowing it to breathe throughout the day. I love how it blends effortlessly and gives me a radiant, dewy glow without looking greasy. It's long-lasting, staying put even during busy days or special occasions. MAC has truly outdone themselves with this foundation, and I couldn't be happier with the results. It has quickly become a staple in my makeup routine, and I highly recommend it to anyone looking for a foundation that delivers both style and substance.
I used liquid eyeliner. It didn't stay on. I walked into a free standing store that was an hour away. I asked if I needed a primer. They said I could use or not use a primer. I didn't find that helpful. I asked to see pencil eyeliner and purchased the one they advised. I wore it one day to work. It was on my upper eyelid and transferred to my upper lid. I called and got the online customer care personnel. They said they can only help with on line order returns. I went to MAC in Macy's. They said I couldn't return it since I bought it in a free standing store. They also said I have hooded eyes and should have purchased waterproof eye liner. I drove to King of Prussia Mall only to learn the MAC store closed. So now I have a poor quality product, wasted several hours with phone calls and trips to 2 stores, and would need to drive an hour if I wanted to return to the original store. Do not buy their products
Products used:
Not going to use
I never received the makeup value set that I ordered and was charged for initially/ I didn't want my money back at first I wanted the products I ordered. Instead after a month of phone calls I finally was refunded. Never again will I order from mac so disappointing. I used to love Mac but they have gone down hill nowadays u can find better for a better price too
NW45 product is the worst. I will never do business with Mac any more. It has ruined my face. When applied, you look like a ghost. Oh my goodness, l'm wondering why they are even carrying that line. 0/10
Tip for consumers:
Stay a way from MW45. It’s a brand Mac Carries. It will destroy your skin like it has destroyed mine.
Products used:
NW45
When you return a product they do no refund original shipping charges (which is normal) then you get to pay to ship it back (not normal). What is the point? Won't be ordering from them again. EVERYONE HAS FREE RETURNS.
I bought the Fix Fluid Foundation, the foundation is very good but the smell is absolutely horrific, very toxic and unpleasant! I tried to return the product the day after I bought it, despite numerous affirmations on the official mac website that they care about customer satisfaction I was not allowed to return my unused foundation. If you're looking for a foundation, I would definitely avoid mac, the smell doesn't even out the quality of the product, it smells extremely chemical and bad.
Products used:
Fix fluid foundation
I ordered from a company called filler world cosmetic they took my money promised shipping and tracking info but I never got it and they won't respond to emails text or calls, just so happens yall have the same address and phone number
Tip for consumers:
RUN, RUN FAST
Products used:
Never received
After 20 years of excellent service from this company, I had a terrible visit to the store in Sarasota, FL, today. The clerk I had did not know where anything was and I watched as she opened every drawer looking for things. The clerk who rang up my purchases was curt and dismissive. I love this company's products, but I was put off by the treatment I received.
QUALITY: 5/5
I purchased my first Mac Cosmetic lipstick. I chose Sultry Move from their powder kiss line and I absolutely love the color. Before ordering it online, I decided to go to the store and test it. I'm so happy with it. It doesn't leave my lips looking or feeling dry which is so important. I'm definitely purchasing more from them.
Products used:
cosmetics
Racist, unhelpful and rude.
I never knew all the bad things about MAC Cosmetics. I do now and will never buy from them again!
I bought several items for my mom and was disappointed. We got a damaged kit, and the powder looks used.
I would like to thank Ms. Reeda who works at Mac make up Dubai Mall. I left the store as a satisfied customer and this is all because of Reeda who took the time and was very patient with me to find the right foundation. The company is lucky to have
Products used:
Mac foundation
Perhaps the most appalling customer service experience I have ever had. To start, the phone line to call in for MAC Cosmetics does not provide options that are helpful and it is really hard to speak to someone live. I have wasted HOURS of my time over the course of the last 2+ weeks trying to get a resolution to an issue. Something horrible happened to me as a direct result of being lied to by not one but two different customer service agents. When I got in touch in to rectify the problem, instead of helping me I was actually lied to two more times. Unsure why anyone thinks this is an acceptable way to treat anyone, let alone a paying customer, but I certainly won't be supporting MAC any longer moving forward.
Products used:
None, I was scammed and lied to and the problem was not rectified so I won't be shopping at MAC ever again.
Please don't use ARAMEX. Their services are very poorly and their packaging very bad! And if you phone them about a problem, they just hang up. And that after several minutes of waiting!
Tip for consumers:
Don't use Aramex services!!!
Love the products and love their customer service! They will never fail to satisfy or make your purchase experience worth it!
Tip for consumers:
If they’re offering free stuff if you spent a certain amount, but you don’t see it added in your cart as complimentary, it means they sold out. But don’t worry, their great customer service will take care of your issue!
Products used:
Foundation, brushes, lipsticks, primer, mascara, eyeshadows
Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.
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